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Eurostars Hotel Excelsior

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Eurostars Hotel Excelsior

locationNapoli, Naples

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About Eurostars Hotel ExcelsiorAbout Eurostars Hotel Excelsior

Location

Located in an elegant district of Naples, this comfort hotel lies close to many of the city's famous shops and top sights. Public transport departs from stops situated within a few minutes walk of the hotel (approximately 100 m).

Facility

The hotel was built in 1902. 12 suites, 29 single rooms and 95 double rooms are located on 7 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. A direct dial telephone, satellite television, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

A few lengths of the pool are good for the body, mind and soul, and the hydrojets of the hot tub will soothe any tired muscles. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including vegetarian dishes, are also available.

Amenities at Eurostars Hotel Excelsior Amenities at Eurostars Hotel Excelsior

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

995

Very Good

516

Average

187

Poor

85

Terrible

80

Recent Reviews: 1863

  • User:mariarP8582IR

    Trip type: Couples

    Location and view great - service not so much

    rating22 Mar 2026

    4 star is for location and room quality (three roomed suite) and the sea view.Suite felt quite luxurious with fabric on walls and big curtain swaggers! Had to call and ask for milk in the room, next day no coffee or “normal” tea bags so not good for in room facilities Soulless public areas and lobby bar Dingy gym area, no pool/spa stuff

  • User:Mikala198

    Trip type: Couples

    LA GRANDE BELLAZA

    rating28 Feb 2026

    The opulent Excelsior on the Borgo Marinaro waterfront opposite the Castel dell’Ovo, is splendid and its corner position means that the hotel has a double aspect onto both Vesuvius and the castle.Special mention to Alexandro at the front desk which had gone about & beyond to accomodate our needs & arranged a fabulous birthday cake for my husband.Sandro always greeted us with a smile at the reception area & handled our luggage promptly & efficiently.Last but not least, Vincenzo from the Ristorante La Terrazza whom looked after us during lunches is always attentive & joyful.It has one of the best views in Naples; Castel dell’Ovo, Vesuvius and the magnificent sweep of the bay are your backdrop for classic Italian dishes with a modern twist.Show less

  • User:eklny

    Trip type: Family

    Do not be fooled by good reviews!

    rating12 Nov 2025

    The location of this hotel is wonderful and the room was quite large. Those are the two best things I can say about this hotel. When we arrived the elevators were not working so me and my family had to climb up 5 flights of stairs. The internet never worked the whole time we were there. The electronic shades went up but never came down. For the lights - the card was in the necessary slot -however, the lights would work intermittenly the one night that we stayed there. It made getting ready for the day quite challenging. There were only 2 outlets in the room - and one was in the bathroom. Some of us actually had to unplug the lamps in order to be able to charge our phones. When we checked in they didn't tell us that breakfast was not included - and then wound up charging us 30 euro per person for just a buffet. When we checked out I had voiced my concerns about the room - and there was absolutely no remorse at all. They just don't seem to care. I travel quite a bit and I've never stayed in a hotel that was so poorly managed with no concern for their guests.

  • User:Pjoterstaka

    Trip type: Family

    Great stay 🙏

    rating25 Oct 2025

    Great stay. Great location. Nice, clean and comfortable room / hotel facilities. Very service minded staff, in particular Giuseppe 🙏

  • User:brad15301

    Trip type: Family

    LA DOLCE VITA!!

    rating07 Oct 2025

    Legendary charming hotel in prime location in Napoli. I have stayed here five times and it only gets better. The staff is incredibly helpful. Grazie to Alessandro and Carmine at reception and also grazie to Alessandro the charming bartender upstairs at the most magnificent bar with stunning views! I will be back!!

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