Futura Hotel Naples

Recent Reviews: 174

• User:Travel07925

  Trip type: Family

  Mixed Experience: Disappointing Breakfast and Room Issues, but Helpful Front Desk Staff

  11 Oct 2024

  I stayed at this hotel recently, and while there were some positives, there were also several disappointments.Upon arrival, I requested a room with an exterior window, as I had read reviews recommending this. Although they didn't have one available that night, they were able to move us to a room with an exterior window the next day. On the first night, we had a room with a window facing an internal hallway, which made it impossible to ventilate. It's concerning to encounter rooms with false windows, particularly in a 4-star hotel. Rooms with exterior windows are limited and face the front of the hotel.Breakfast was a letdown. It was served from 7:00 to 10:00 AM, but by 8:00 AM, many items, like butter and cheese, were already gone. The omelette and boiled eggs were cold, and we had to repeatedly ask for more coffee, as the staff was not proactive in restocking. The selection heavily favored sweet pastries, and the breakfast staff seemed both arrogant and uninterested when approached.On a positive note, the front desk staff was polite and helpful, which was appreciated. Additionally, if you're without a car, bus no. 169 stops directly in front of the hotel and goes to Naples. However, it's often referred to as the "ghost bus" due to its unreliable schedule. In the mornings, it takes about 40 to 50 minutes to reach Naples (despite the short distance), and in the evenings, particularly after 7:00 PM, you could be waiting up to an hour, and the bus is usually full.Housekeeping was satisfactory in terms of daily cleaning and towel changes, but during our 7-day stay, the bed sheets were not changed once, which was disappointing for a hotel of this standard.Overall, while the staff at the front desk and housekeeping made an effort, the issues with the room, breakfast, and bus service left much to be desired.

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• User:V6414YKstephenh

  Trip type: Couples

  Horrendous

  27 Sept 2024

  Was put into this dump by British Airways after they cancelled our flight from Naples to Heathrow, we are business class passengers and they put us into an excuse for a hotel that we would not even kennel our dog in ( not that they should put any customers into this place), its half an hour from the airport, aircon is on continuously, no in room control, one window that opens on to an internal service corridor, sockets loose and dangerous, then the so called food, the regular customers get a menu but if you are here from a BA cancellation you get a choice of two diabolical dishes, not vegetarian option apart from a plate of iceberg lettuce, the pork fillet was still raw and the pasta dish still part frozen, one small glass of wine and a small glass of water then bed, thats it ! I really think asylum seekers entering the UK get 5 star treatment compared to this ! I will be lodging a very serious complaint with British Airways.My word of advice is if BA pull the cancelled flight on you at Naples you really must insist on an 'on site' hotel such as a Hilton or Marriot etc, to quote the taxi driver who picked us up he called the Futura a 'Sh-t Hole'British Airways you are a disgrace to the UK, would give this place negative stars if permitted, please feel free to contact if you have a similar experience with BA at this dump since this cannot go onsorry trip advisor wont let me use words that express just how bad i feel about both this place and British Airways

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• User:Vedrana_Brankovic

  Trip type: Friends getaway

  Only if hard pressed for accomodation

  06 Oct 2022

  As you are reading this, please keep in mind that this is a 4 star hotel.Lets start with the friendly staff. Friendly they may be, but unless you speak Italian, they won't be of much help in case you need it since they have little to no English. They want to help, there are just difficulties with communication, which I find unacceptable for a 4 star hotel, especially a 4 star hotel that close to the airport that can expect a number of tourists from abroad.If you are not in transit, have no transportation of your own and want to visit Naples, this hotel is really well situated. A bus stop for a bus that goes to the city centre and old town is right in front of the hotel.Decor in common areas was a choice and it is a matter of personal taste so I will not praise it nor bash it. To be polite, I will call it eclectic. Elevator music is too loud and more suitable for a bar.Now room. Where to begin? Only about half the rooms (maybe fewer) have windows through which you can get fresh air. My window opened to what looks like a coridor with very stale air and air conditioning didn't help much (when it worked). AC was probably never cleaned and it aggravated some allergies I didin't know I had. Sockets are falling out of the upholstered walls and half the lights in the room are not working at all. Toilet seat is broken and was not changed during my stay even though it was reported to the friendly front desk staff that spoke no English. I can only imagine that those are the "innovative design", "comfort" and "pure bliss" features from their brochure.The room is set for 3 people, but there is only one hanger in the bathroom to hang the big towels. The positive is that the hair dryer is excellent and aforementoned towels are nice.If you expect a continental breakfast, you will be disappointed, but there was a nice selection of sweet pastries which are a staple of Italian breakfast.A positive is that their WiFi has a very strong signal so even if you are on a bench outside (perhaps enjoying gelato from nearby Gelateria Alba), you will have no problem posting your cone pic to the Instagram, checking the bus timetable or writing a hotel review.

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• User:abcohen110

  Trip type:

  Cozy hotel and close to the airport מלון נחמד קרוב לשדה התעופה

  21 Apr 2022

  Cozy hotel and close to the airport. Friendly and helpful staff. Spacious rooms. Excellent breakfast.מלון נעים וקרוב לשדההתעופה.צוות ידידותי ועוזר.חדרים מרווחים.ארוחת בקר מצוינת.עזרה מצוינת בשרות הסעה לשדה התעופה 24/7Excellent help with 24/7 airport shuttle servicesעזרה מצוינת בשרותי הסעה לשדה התעופה 24/7

• User:lostarter

  Trip type: Business

  Ottimo per trasferte di lavoro

  10 Nov 2019

  Hotel Futura is a great Hotel, I went in Campania for work and I was satisfied by the hospitality and the people. The room was big and comfortable. I suggest to improve the foods in the breakfast. Basically I liked my experience there.