Grand Hotel Sant'orsola

Recent Reviews: 224

• User:Richard H

  Trip type: Couples

  Elegance with jaw dropping views!

  09 Oct 2025

  Fabulous experience! This is a wedding venue and it sits prepared for large, elegant events. Stunning decor and details. The hotel entry conceals it's large size. The staff are amazing by every measure and at every function. The views from our room are jaw dropping. Elevation is around 3200 feet and the temperature is great! The food and service are wonderful. This literally rises above the tourist frenzy in Amalfi and Positano. The walk into town is very pleasant and the shops are wonderful, especially La Fattoria del Castello where we made fresh mozzarella. Easy access by local bus.

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• User:Seaside65169358918

  Trip type: Family

  Underwhelming Experience

  14 Jul 2025

  The only good thing I will say is the views are amazing. The rooms are dated and mattresses are hard as a rock. We had to leave our first room because there were ants all over the sheets. The restaurant is mediocre at best, the staff except for 1-2 employees were rude and unprofessional. Lastly, we are traveling with a family of four (1 load max) and asked to do our own laundry. The staff insisted they would do so, except when laundry was finished they charged us 200 Euros, unacceptable.

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• User:Hayley C

  Trip type: Couples

  Bed bugs in hotel room

  13 Aug 2024

  I had a very disappointing stay at Grand Hotel Sant'Orsola. The room I stayed in was infested with bed bugs. I woke up with my back covered with bites in clusters. When I informed the hotel staff, they dismissed my concerns and insisted that the issue was due to mosquitoes. This response was not only unhelpful but also frustrating. After unpacking when I returned home, I found bed bugs in my luggage and informed the hotel.Despite the clear evidence and my request for a refund, the hotel refused to address the problem appropriately or provide any form of compensation. The lack of care and accountability was shocking. I strongly advise against staying here, as it’s clear they do not prioritize guest comfort or hygiene.

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• User:O3453AYkateb

  Trip type: Couples

  Wonderful stay

  20 Jul 2024

  We visited in July and we were not disappointed. As soon as we arrived we were impressed with the incredible view. We parked near the entrance and later guided to a parking area up the top. The rooms were basic and had very good air conditioning. The view from the balcony was exceptional, as was the view at breakfast. This was continental style and simple but we enjoyed it.There's lifts to access all the different parts of the hotel including the car parking area, downstairs for breakfast and all floors for the rooms. Staff were nice, rooms were clean and plenty of towels and extra pillows. My only negative was the terrible hair dryer so bring your own if you're like me and need one to properly dry hair.

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• User:mickemmins

  Trip type: Family

  Room with a view

  27 Oct 2023

  We arrived on Sunday 22/10/23 with limited expectations, the hotel had a Wedding in progress and this made check in at most casual, initial impressions were ok décor looked traditional and clean, The room 204, that's where it all went down hill, room was small and bland. a small TV hung on the wall, a fridge was in the cupboard below which didn't seem to work and was supposed to be stocked, it wasn't, it was empty, walls were scuffed and could have done with a lick of paint. The bathroom was small and had an over bath shower with usual facilities, the bath needed the sealant replaced around the whole bath, the shower blind was a bit dated and grim the underside of it was not clean. I'm afraid it wasn't inviting, quite the opposite, needed updating.The door to the balcony was new and worked well, when you get outside you see this hotels appeal being 600m Above Sea Level the views are breath-taking.Bed was hard as stone like sleeping on a mortuary slab, not that I've ever done that and i actually slept quite well. my wife however wasn't as pleased, we enquired about a topper at reception, the language barrier did get in the way but we thought we'd got through, alas we didn't get the topper.we had one meal in the hotel which was ok. Breakfast was served on level -1 a large soulless room, normal continental fair ham, cheese, bread, hard boiled eggs some limp lettuce, no cereal to speak of, yogurt tea and American Coffee. Not exactly well presented but ok. my wife is a coeliac(gluten free) and the staff provided gluten free products, on the Wednesday morning and i can only assume that as there were only 5 people in the hotel breakfast was served in the ground floor restaurant, which was better, and had great views, breakfast was served at the table.There was a bar but it was not well stocked or manned. 2x G&T's £8parking was ok a bit tight but ok.The hotel is in the hamlet of Agerola which has limited restaurants and bars we had drinks at Madame in the square and at the bar across the road when the aforementioned was shut, we had a meal in the next village along, which was also small and only had one or two restaurants that we could find. Not exactly buzzing but very pretty and it was October, also bear in mind the temperature is 3-4 degs lower than the coast, Also it takes about an hour to get to the coast, round some tight bendy mountain roads, if your a nervous driver might not be the place for you.We left a day early and moved to Pompeii as he weather was not good, and we wanted to get nearer to Naples, paid the bill which included a local tax! I'm sure was included on the original booking but i may be wrong, worth watching out for.This hotel is very pretty and traditional the staff are friendly and helpful, it has the potential, to be a good hotel, public rooms are modern and clean but they need a bit of fine tuning, Room/s need modernizing. Overall we had a pleasant stay.

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