Napoli Suite

Recent Reviews: 508

• User:Rpu12

  Trip type: Couples

  Don’t expect a hotel but it’s a clean option to base your travels.

  21 May 2026

  Napoli suite has a charm- yes it’s a very old building (as are most in Naples) and from the outside it looks a bit unremarkable but once inside it opens up with high ceilings and a vintage cage lift(it adds to the charm) which is authentic to the age of the building. Set your expectations as it’s not a modern hotel but suites in an old Naples building so don’t expect modern lifts and foyers. Once the door opened to our room we were greeted with antique furniture and high ceilings- really charming and felt atmospheric. Lived the wood flooring too. As many people have commented it’s very clean and the soft furnishings inside the room were nice stylish touches. There were a few things that could be improved however- the bathroom had paint peeling off, the light switch was wrapped in parcel tape and it felt in need of maintenance. A kettle and tea and coffee making facilities would’ve been a nice added touch. The main issue was the boiler/water heater in the bathroom. It was noisy most of the night- possibly as people on other rooms on the second floor ran their water?? It was so bad it affected our sleep which was a great shame really. Location wise it’s great. Being close to the station meant it was handy for tour pickups and drop offs. Some good restaurants around Garibaldi square too. Obviously after 11pm it not the best place to be walking around as most guide books will tell you (just be safe with valuables as in most major cities around the world) but there is a police/army presence at night around the station. We have to mention the street cafe on the corner on the left hand side as you turn left out of the hotel door and walk up the street. Excellent coffee in the morning and you can sit on a table outside. Open from just before 7am. It was a lifesaver as no coffee making facilities in the room. Staff at the hotel were friendly and helpful.Just set your expectations- this is not a hotel. Would I stay there again- probably no but only due to the boiler noise and lack of tea and coffee facilities. For the price and location it’s a good base. We booked with wowcher so breakfast not included. Napoli Suite, Proprietario at Napoli Suite, responded to this review Dear Guest,Thank you so much for taking the time to share such a detailed and honest review of your stay. We are thrilled that you appreciated the authentic charm, high ceilings, and vintage atmosphere of our building, as well as the cleanliness and our helpful team!However, I am truly sorry to hear that the boiler noise impacted your sleep, and I apologize for the maintenance issues you noticed in the bathroom. Please rest assured that we are looking into the water heater and the bathroom touch-ups immediately to ensure a more comfortable stay for future guests. We also appreciate your feedback regarding the kettle and tea/coffee facilities.We are glad our location worked well for your travels and that you enjoyed the nearby corner cafe! Thank you again for your valuable feedback, and we wish you all the best in your future travels.Warm regards,

  Read more

• User:Victoria V

  Trip type: Family

  Functional but basic

  05 May 2026

  I would say this accommodation is very basic. I booked after reading the TripAdvisor ratings and reviews so was disappointed to find it far less-equipped than I expected. It is a room (advertised as a suite), not a hotel, so be aware there is a difference!We arrived at night and were repeatedly warned that the area was "not safe" so we didn't feel comfortable venturing out. There is no "American bar" as advertised so we went to bed hungry and thirsty. The continental breakfast is a couple of cakes, yoghurts and a croissant which is served from 8am. Nothing hot and no fruit.The lady on reception was lovely and did her best to be helpful. The rooms are comfortable and warm. A kettle with coffee-making facilities would have been handy.The area itself is rather scruffy with lots of litter but the location is very handy for the train station and only about 15 minutes walk from the Palace of Naples and the main shopping street.I would say this is a functional place to stay but there will be places nearby better equipped. Napoli Suite, Proprietario at Napoli Suite, responded to this review ]Dear Victoria,Thank you for sharing your opinion, although we are surprised by several of your statements, which appear contradictory or the result of a misreading of the information provided during the booking process.Here are some points that deserve clarification:Type of Property: We are transparent about our status as a Suite/Guest House. Calling us "less well-equipped" than a large international hotel is inappropriate: we offer the typical services of our category, which are extensively described on all portals.Safety and Location: We are sorry you felt "uncomfortable," but describing us as being in an unsafe area is a subjective exaggeration. We are just steps from the central station, a vital and multicultural area of ​​every European metropolis, certainly not dangerous. The fact that you were able to walk to the Royal Palace and Via Toledo in just 15 minutes confirms the strategic centrality of our location.Services and Dining: We have never advertised an "American Bar" with late-night kitchen service. The continental breakfast we offer follows local standards, and the variety you described (cakes, yogurt, croissants) is exactly what is expected. Arriving late at night and demanding hot food service without consulting the schedule cannot be considered a shortcoming of the property.Comfort: We are pleased that you found the rooms warm and comfortable and our staff "enchanting." This confirms the high quality of our work, despite your harsh review based on personal expectations inconsistent with the type of accommodation you booked.. Those seeking the functionality, warmth, and strategic location we offer continue to choose us with satisfaction.Best regards,The Management

  Read more

• User:Lucy C

  Trip type: Family

  Good for a one night stay if arriving before dark

  06 Apr 2026

  The room was clean and the bathroom well-functioning. The staff were very helpful, even pre booking our airport taxi. For a one night stay before a flight, this place was good. The breakfast was fine but could easily be improved (fruit looked weeks old). The area is useful for transport links, but from the street noises overnight I don't think this is a safe area after dark. If you're planning to arrive after dark with kids, another location may be worth considering. Napoli Suite Giacobbe, Proprietario at Napoli Suite, responded to this review Dear Guest,Thank you for choosing Napoli Suite and for highlighting our cleanliness and the helpfulness of our staff. We are glad we could assist with your airport transfers.Regarding your comments on the location, we would like to offer a quick clarification:Our Location: While we are conveniently close to transport links, we are not located directly at the station. We are situated about a 10-minute walk away, which typically offers a different atmosphere than the immediate station square.Urban Environment: Like any major international city, station districts are busy hubs that can feel lively. However, this is a standard characteristic of metropolitan centers worldwide, and our specific street is a well-traveled part of the city's infrastructure.We sincerely apologize for the breakfast experience. We have already addressed the issue regarding the fruit with our kitchen team to ensure that only the freshest seasonal produce is served to our guests.We appreciate your feedback as it helps us improve, and we hope to welcome you back for an even better stay in the future.Best regards,

  Read more

• User:Liz R

  Trip type: Couples

  More like a hostel than a hotel.

  03 Apr 2026

  More like a hostel than a hotel. This hotel is very basic and looks a lot better in the pictures than real life. There is no bar on site even though it advertises as having one. Breakfast is more than basic. However, it was clean and the staff were very friendly and helpful. Good if youre on a tight budget, but not in the best of areas. Napoli Suite Giacobbe, Proprietario at Napoli Suite, responded to this review Thank you for your feedback. We appreciate your kind words regarding our cleanliness and the helpfulness of our staff, as we strive to provide a welcoming service to all our guests.However, we would like to clarify a few points mentioned in your review:Hotel vs. Hostel: We are a licensed boutique suite facility, and while we offer a more streamlined, modern experience than a traditional grand hotel, we provide private rooms and services that go beyond hostel standards.Location: Regarding the area, it is important to note that we are located about a 10-minute walk from the station. Like any major international city, station districts are busy, metropolitan hubs. Being a few minutes away allows our guests to enjoy the convenience of the transport links without being directly in the station's immediate bustle. Safe travels!

  Read more

• User:Explorer783994

  Trip type: Family

  unpleasant stay at Napoli suites

  28 Jun 2025

  unfortunately we had a bad experience due to following reasons1. At time of checkin reception was unmanned and we had to wait an hour and a half outside their door2. Breakfast is served after 8 am and hence had to go hungry all three days that we stayed there.3. there is no room service as is mentioned on their website4. Even drinking water bottles are not supplied everyday Napoli Suite Giacobbe, Proprietario at Napoli Suite, responded to this review Dear Guest,We are surprised and disappointed by your review: we believe it is our duty to put you in front of the facts as they are.Check-in and time communicationIt is always our practice to ask in advance the arrival time to guarantee presence at the reception. If you have not communicated anything to us, we certainly cannot be accused of "absence of staff 24/7".Room service available on requestWe have made it clear from the beginning that room service is on request, not an automatic service included. We cannot read the minds of customers: if you have not asked us for anything, we could not have known that you needed it.Breakfast from 08:00As indicated, breakfast is served starting from 08:00. If you arrived earlier and were hungry, you could easily buy something from a nearby bar or pastry shop: it is a bed and breakfast, not a 4-star hotel that offers continuous availability of snacks and meals.Drinking water on deliveryWe offer a bottle of water upon check-in, in line with our policy. We do not provide unlimited water.In conclusion, it is not acceptable to criticize us for not having met expectations that you did not communicate to us and that are not included in the service offered. Those who choose a structure like ours must take into account the real characteristics: we are a guest house, not a luxury hotel, and the services must be evaluated accordingly.

  Read more