Napoli's Gold

Recent Reviews: 164

• User:alanz590

  Trip type: Couples

  Great little Hotel

  15 Apr 2026

  Great little hotel in Central Naples, comfortable clean rooms with lovely staff. We were in Naples for 4 nights to explore it's rich history, plus visit Pompeii. Napoli's Gold is ideally located as its only a few minutes walk from the train station and Naples other historical locations. My wife and I have no complaints and would probably return to here if we ever go back to Naples. Napoli's Gold , Albergatore at Napoli's Gold Hotel, responded to this review Great little HotelGreat little hotel in Central Naples, comfortable clean rooms with lovely staff. We were in Naples for 4 nights to explore it's rich history, plus visit Pompeii. Napoli's Gold is ideally located as its only a few minutes walk from the train station and Naples other historical locations. My wife and I have no complaints and would probably return to here if we ever go back to Naples.Thank you so much for your kind words!We are thrilled to hear that you and your wife had such a positive experience at Napoli's Gold. It’s great to know that our central location helped you easily explore the rich history of Naples and make the trip to Pompeii.Our team takes great pride in maintaining clean and comfortable rooms, so hearing that you appreciated their efforts means a lot to us. We would be absolutely delighted to welcome you back on your next visit to our city!Warm regards,The Management

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• User:Vince V

  Trip type: Family

  Unfriendly manager and 2 of 3 rooms were booked smelled from the toilets.

  13 Oct 2024

  It's in the seedy side of town. The women were a little scared walking around there at night. When walking in the front door you have to step over a 6"high ledge. Three of us banned our heads walking in, to the point I cut my head and the blood ruined my new hat I just bought while in Italy. Then you have to remember to watch out for a 4" post holder sticking up from the ground, right as you walk in, and in line with walking to the steps. The day manager is arrogant and ignorant with no customer relations experience. Rooms were tiny especially if staying for 12 nights. No common area to meet your travel companions. The maid was nice, but kept turning off our AC and lowering our fridge and unplugging everything we had plugged in like charging our phones every morning when they cleaned. I would not recommend even if your on a budget vacation. Find a better hotel. Our loss could be your gain. Vincenzo Giacobbe, Direttore generale at Napoli's Gold Hotel, responded to this review Dear Guest,We are honestly speechless after reading such a collection of absurdities and personal insults.First of all, calling our manager 'arrogant and ignorant' is a desperate attempt to mask your own lack of common sense. Our staff is consistently praised for their professionalism; however, we do not tolerate verbal abuse toward those who work with dedication.Regarding your physical incidents: our hotel is located in a beautifully renovated historic building that complies with all safety regulations. If three people manage to hit their heads and trip over clearly visible architectural elements, the issue lies with your own coordination, not our structure. Blaming the hotel for a 'ruined hat' because you weren't looking where you were going is frankly ridiculous.As for the location, defining one of the main avenues of Naples—just 3 minutes from the station—as 'seedy' is a baseless prejudice. Thousands of tourists choose us every year specifically for our safe and strategic position.Lastly, concerning the cleaning staff: it is standard international procedure (and common sense) to turn off AC and appliances when guests are not in the room for safety and energy-saving reasons. It’s called being eco-friendly, not a lack of service.We suggest you find a hotel more suited to your 'needs' next time, perhaps one made of foam and rubber. We will continue to welcome guests who appreciate quality, history, and real professionalism.Best regards, The Management"

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• User:Chet V

  Trip type: Family

  Very bad Odor

  09 Oct 2024

  The odor coming out of the bathroom was so disgusting that it literally made my wife and me sick to my stomach. I covered the toilet and other drains with towels to no avail. The odor never went away. I told the manager and had to check out early. He said that he would not refund my last 4 nights even though he had my room rented with another person the same night that we had to leave. There were many other issues but this is reason enough. Please do not make the same mistake. Vincenzo Giacobbe, Direttore generale at Napoli's Gold Hotel, responded to this review Questa è la classica recensione "punitiva" scritta da chi vuole un rimborso a tutti i costi inventando problemi catastrofici. Se avessi davvero avuto un odore così nauseabondo da far star male qualcuno, non avresti le altre recensioni che parlano di "bagni nuovissimi" e "pulizia impeccabile". Inoltre, l'accusa di aver rivenduto la camera la sera stessa è un colpo basso per forzare un rimborso non dovuto.Ecco la risposta in inglese, carica di sdegno e fermezza, per smascherare questo tentativo di diffamazione:Response to the "Odor and Refund" Review"Dear Guest,We find your review not only offensive but completely detached from reality. To claim that an odor made you 'physically sick' is a gross exaggeration, clearly used as a pretext to demand a refund for a non-refundable booking.Our hotel has recently undergone a total renovation, and our bathrooms are brand new. If there had been such a 'disgusting' issue, our cleaning staff and the guests who stayed in that same room immediately after you would have noticed. Instead, we continue to receive nothing but praise for our cleanliness and the quality of our brand-new facilities.Regarding your refund request: you booked a non-refundable rate. Our policies are clear and were accepted by you at the time of booking. Furthermore, your claim that we 're-rented the room the same night' is a blatant lie used to justify your anger. We do not appreciate being blackmailed with a negative review simply because we followed the cancellation policy you agreed to.We take pride in our professionalism and our structure. We suggest you respect the contracts you sign in the future instead of trying to damage the reputation of honest workers with fabricated stories.Best regards, The Management"

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• User:Mhenj

  Trip type: Family

  No sleep

  25 Feb 2024

  We stayed for 1 night, all four us (including a 3 year okd and a 5 month old baby didn’t sleep well. I’m not sure if there were insects or something but in the morning we had rashes/insect bites on our skin, all of us. Anyway, good loc! 10mins walk frm train station Vincenzo Giacobbe, Direttore generale at Napoli's Gold Hotel, responded to this review Dear Guest,We take allegations regarding hygiene very seriously, but we must firmly reject your insinuations. Our hotel is brand new, subject to rigorous daily cleaning protocols, and undergoes regular professional pest control treatments.It is quite curious that you are the only guests to ever mention such an issue. Usually, skin rashes after traveling are linked to many factors—such as heat, changes in diet, or personal allergies—rather than 'insects' that miraculously appear for one night and then vanish for all other guests staying before and after you.Had you truly found something in the room, common sense would have dictated notifying the management immediately so we could verify it together. Instead, you chose to post an unsubstantiated claim online after checking out.We are proud of our high standards of cleanliness, which are consistently praised by hundreds of other families. We do not appreciate such damaging and baseless claims.Best regards, The Management"

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• User:Lyndale_69

  Trip type: Couples

  Perfect for a city break.

  15 Nov 2023

  This was a really basic hotel right in the middle of the action. It was clean, comfortable, with a nice little continental breakfast thrown in. The staff were so helpful. It’s all you need for a city break when you are usually out more than you are in. Great value for money. It was a bit tricky to find. Look out for the Mele Pellicce sign outside the front. Thank you to all the lovely staff for your kindness and help. 🙏🏽💕💕💕 Vincenzo Giacobbe, Direttore generale at Napoli's Gold Hotel, responded to this review Questa è la recensione perfetta per chiudere in bellezza. Non solo conferma la pulizia e la gentilezza dello staff, ma dà anche un consiglio pratico (l'insegna Mele Pellicce) che dimostra quanto l'ospite fosse in buona fede e collaborativo, a differenza dei "distratti" che sbattevano la testa sulla porta.Ecco una risposta calorosa e professionale:Risposta alla Recensione (Tono: Grato e Utile)"Dear Guest,Thank you so much for your lovely words! We are thrilled to hear that our hotel was the perfect base for your Neapolitan city break.Our goal is exactly that: to provide a clean, comfortable, and welcoming 'home' for those who want to experience the vibrant energy of Naples. We are also glad you enjoyed our continental breakfast and found our staff helpful—your kindness is truly appreciated and shared with the whole team!A special thank you for the tip about the 'Mele Pellicce' sign; it is indeed a landmark for our entrance in this historic building and will surely help future travelers find us more easily.It was a pleasure having you with us, and we hope to see you again soon for your next adventure in the city!Warmest regards, The Management"

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