Palazzo Firenze

Recent Reviews: 124

• User:Brinkwells

  Trip type: Couples

  Not what it seems

  30 Apr 2026

  The area round this hotel is rough and squalid as sometimes happens in the proximity of a major railway station. Being near the station was why we chose to stay there.This is the sort of hotel you recognise has management problems. It might be designated four star but it isn’t four star service. The staff are unhappy; they rarely smiled and everything seemed a lot of trouble to them. Forgetting where their salaries come from, they obviously think the hotel would be so much better run if there weren’t any guests to get in the way. One staff member was positively gleeful to tell us the rooftop area was closed for the day.The main staircase was unlit on some floors, and has nasty steps from the central area into the corridors. These are unmarked and dangerous. The lift (elevator) was slow and doubled as the service lift, so long waits for it to arrive were inevitable.Breakfast had three staff - two too many. They stood looking glum most of the time and if they roused themselves to clear a table it wasn’t ours. So we simply moved our used dishes onto an adjacent table. The dirty dishes weren’t cleared from there either. There were no extra utensils, so if you used a knife for eggs, the same knife had to be used for jam. There were two coffee machines which you needed a degree in astrophysics to operate. The staff stood by, unwilling to help, as guest after guest struggled to understand them. The breakfast food was ok but in an area of Italy teeming with, and famous for its market gardens and fruit orchards, the pineapple and peach slices were out of tins - it’s so much easier to open a tin than peel a fresh grapefruit.This was once a grand 19th century building with cool, high ceilings. Our room was large, but the “modern” decorating philosophy (circa 1995? Pre-internet days certainly, as there are no USB points) was definitely ‘design over function’. There were no pictures on the walls which gave it a sparse, cold feel. There was just one hook in a double room on which we both had to hang all our towels and dressing gowns. The glass shower was part of the original room, so with no hook or towel rail, the only option was to emerge soaking wet into the bedroom to grab a towel. Between the two of us there were four coat hangers in the wardrobe. Strangest of all, in this huge room which could easily accommodate a large sofa, there was only one small, hard chair to sit on. Clearly the managers had never actually stayed in these rooms, or they would have spotted these flaws immediately.There were no coffee or tea making facilities in the room, no iron or ironing board, no room service and no restaurant. This is an expensive Bed and Breakfast masquerading as a four star hotel.The wi-fi in our room was not working. We were promised technicians were coming to sort it out the following morning. Of course, it still wasn’t working the following day. No surprises there…The rooftop is lovely - if it’s open, but don’t hold your breath.

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• User:Ferhat A

  Trip type: Business

  Misleading Classification and Consistently Poor Management

  29 Apr 2026

  Palazzo Firenze markets itself as a four-star property, but two weeks as a guest made clear that this designation is not warranted. The experience fell short of even basic hospitality standards, and I would caution anyone considering this hotel to look elsewhere.The most significant issue was a complete internet outage that persisted for the final seven days of my stay. Despite raising the matter with staff daily, the response was invariably that the issue would be resolved “tomorrow” - a promise that was never kept. For a property charging four-star rates, this is unacceptable.Room amenities were equally disappointing. Complimentary water, tea, and coffee — standard courtesies at virtually every comparable hotel I have stayed at in Naples — were entirely absent. Water was available exclusively through the minibar at an additional charge, and there was no tea or coffee provision of any kind.Air conditioning functioned for only a fraction of my stay, leaving me no choice but to sleep with windows open. The hotel’s location near a flight path made this a genuinely disruptive experience night after night.The management’s inability — or unwillingness — to address any of these issues over a two-week period reflects a level of disorganization and indifference that is difficult to overlook. Guests paying a premium rate deserve responsive service and functioning facilities. Palazzo Firenze delivered neither.Avoid this property at all costs.

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• User:wags2911

  Trip type: Couples

  Avoid this area.

  02 Feb 2026

  Hotel itself is really nice. Very clean and tidy. Superb showers in the room. Breakfast was basic but did the job. Unfortunately the hotel is in a very bad area. We did not feel safe at all at any part of the day. Several gangs of men hanging around, homelessness pretty much everywhere and rubbish piled high on the streets.

• User:Joe S

  Trip type: Family

  Avoid at all costs

  13 Sept 2025

  I would never stay at this hotel again. To start we were greeted very aggressively by the man who was most often at the front desk. He was completely disrespectful and trying to go out of his way to be difficult. All other staff there were very friendly. The hotel is located in a dirty area of the city and did not feel as safe. When attempting to sleep you could hear everything on the street outside going on all night long as well as hear the planes flying above. When you arrive they have the air conditioning turned off completely which means your room is extremely hot the first day there. There is not a modern key card system but instead you are given a set of old school keys to carry around or leave at the front desk when you step out. Highly recommend checking neighborhoods for your stays in Naples and stay in an area closer to the coast.

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• User:Nick B

  Trip type: Solo travel

  V Pleased with my last minute hotel choice

  07 Jul 2025

  This hotel was a very last minute choice late in the evening. I was very pleased. A quiet hotel in a busy area. Very friendly staff. Lovely cool and decent sized room with a large shower, aircon, fridge etc. Only thing missing was a kettle - you know how us English like our cup of tea. Breakfast is on the roof terrace which is a nice touch. Good spread for breakfast - pastries, breads, cheese, meat, fruit, bacon etc, juices and a coffee machine. There is also a small pool and bar on the roof - I didn’t use these but after the heat of a July day in Naples, I was tempted. The hotel also saved me with some laundry I needed doing - even though it was a weekend, it was done by the evening on the same day and reasonably priced. You might find the immediate area ‘interesting’ - it is the classic streets around a mainline station vibe, fine in the daytime, maybe less so after dark if you are on your own. Although I was on my own and I had no problems and there are lots of police around (as is often the case in Italy). Mainline station and Metro stop are only 5 mins away and it’s 15 mins walk to Toledo, Dante etc.

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