Palazzo Turchini

Recent Reviews: 643

• User:Jenny M

  Trip type: Friends getaway

  Excellent staff, clean hotel

  30 Sept 2025

  Stayed here for three nights. The staff was attentive and welcoming. They also spoke impeccable English as well as Italian, which was great! They made excellent dinner recommendations as well. The room was spacious (for Europe) and very clean. It has air conditioning which is rare in Europe as well. It is centrally located in Naples for walking to all areas. Is next to a church that plays beautiful bells and music. The only downside is that they only serve a light breakfast and they do not have any other food or a bar. CRM Hotel Palazzo Turchini, Proprietario at Palazzo Turchini, responded to this review Dear Jenny,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the attentiveness of our staff. We always strive to ensure that our guests feel welcomed, and it's wonderful to know that their language skills and dinner recommendations enhanced your experience.We're also glad to hear that the room met your expectations and that you were comfortable with the amenities, including the air conditioning. Our central location is indeed one of our strong points, and we're pleased that you were able to explore the beautiful areas of Naples easily. The sound of the church bells can certainly add a charming atmosphere to the city!Thank you once again for your kind words. We would be thrilled to welcome you back on your next visit to Naples!Regards

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• User:NorthbyNorthEat

  Trip type: Couples

  Great location - friendly staff - average facilities

  06 Sept 2025

  This decidedly mediocre hotel is in a great spot in this wonderful city. The staff were friendly & helpful. It was a large room with two single mattresses pulled together to form the ‘queen’ size so a treacherous gap in between the mattresses. A really small tv, hopeless wifi which was slow and kept dropping out. It was so bad my Apple devices wouldn’t connect to it half the time. Bathroom was pretty tight with a narrow shower. NoUSB ports, but plenty of powerpoints.Breakfast was pretty average on the 6th floor, but no dinner or food or drinks at the bar available. Just hard boiled eggs on offer, one of which in our 3 days there, was green. Minibar was pretty scant, air conditioning only had one setting, our room on the first floor couldn’t be accessed by the lift. I won’t be rushing back there and wouldn’t recommend it at all. CRM Hotel Palazzo Turchini, Proprietario at Palazzo Turchini, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our central location and found our staff friendly and helpful — that truly means a lot to us.We’re sorry to hear that several aspects of your stay did not meet your expectations. Your comments regarding the bed setup, Wi-Fi connectivity, and room amenities have been noted and shared with our management team. We understand how inconvenient these issues can be and will be looking into them carefully.Regarding the elevator access, we’d like to clarify that only two rooms on the first floor are not accessible by lift due to the historic layout of the building. Of course, we are always happy to provide a room accessible by elevator if guests inform us of their preference — we’ll gladly make a room change when possible.We also appreciate your feedback on breakfast and the minibar. We’re continuously working to improve our offerings, and your input helps guide those improvements.We're genuinely sorry that your experience with us was not more enjoyable, and we appreciate you bringing these concerns to our attention. Should you decide to give us another chance in the future, we would be happy to welcome you back and ensure a better stay.Warm regards

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• User:Lisa A

  Trip type: Family

  Perfect location and wonderful friendly staff

  27 Jul 2025

  Visited with my brother, it was his first time in Italy. The hotel is ideally located for walking to a huge number of sites of interest, easy access to metro and trains, and near to pick up points for day trips and tours. Extensive range of food at breakfast and service is very quick if you request cooked breakfast. The staff are knowledgeable and friendly and kind, our favourite was Shana on reception - he is amazing! The rooms are cool , clean and comfortable. I would definitely recommend and revisit with my husband. CRM Hotel Palazzo Turchini, Proprietario at Palazzo Turchini, responded to this review Dear Lisa,Thank you so much for your wonderful review! We're delighted to hear that you and your brother had such a positive experience during your first visit to Italy. It's great to know our central location, breakfast selection, and quick service contributed to your stay.Your kind words about our staff — especially Shana — truly mean a lot. We’ll be sure to pass along your compliments to him! We're also glad you found the room comfortable and enjoyed your overall stay.We look forward to welcoming you back with your husband in the future — it will be our pleasure to host you again.Warm regards

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• User:MissFamily5

  Trip type: Family

  Great hotel in central Naples.

  13 Jul 2025

  Great staff. Nice and clean rooms. Traditional buffet breakfast to what North Americans expect (but still has the traditional European set up which I prefer). CRM Hotel Palazzo Turchini, Proprietario at Palazzo Turchini, responded to this review Dear Guest,Thank you so much for your kind words! We're delighted to hear you appreciated our staff, the cleanliness of the rooms, and our breakfast selection. We do our best to offer a variety that caters to both North American and European tastes, so it's great to know you enjoyed it. We hope to welcome you back again soon!

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• User:Courtney S

  Trip type: Family

  Visit 2025

  10 Apr 2025

  Stayed here in April 2025. Overall our stay was “ok.” Some things to mention…Air conditioning is turned off until the hotter months (I understand). However, to get ventilation you need to open the windows. The mosquitoes were horrible. We all ended up with horrible bites. Our room was up against the street and it was incredibly loud - horns, busses, ambulances, people, etc. We were woken multiples times throughout the night. The rooms/sheets/bathroom had a weird odor - the heat didn’t help. Still not sure what that odor was. But it was in both rooms. We had to leave our key at the front desk every time we left the building - found this strange and not really something I felt comfortable with. The buffet breakfast was ok. The first day we arrived a bit too early but they did accommodate us (even though we could hear them having a heated conversation about it). The second day we arrived only 25 min after it opened and everything was pretty much already gone. The staff helped with necessities but other than that seemed disinterested. Location was good. Other than that, it’s safe to say we probably won’t return. CRM Hotel Palazzo Turchini, Proprietario at Palazzo Turchini, responded to this review Dear Courtney, Thank you for taking the time to share your feedback following your recent stay with us. We're truly sorry to hear that your experience did not fully meet your expectations. We appreciate your understanding regarding the air conditioning policy, and we're sorry that this led to discomfort due to mosquitoes and noise from the street. For future stays, we always encourage guests who are light sleepers to request an interior-facing room, which tends to be much quieter—we’re happy to accommodate such requests whenever possible, based on availability.Regarding the key policy, we kindly ask guests to leave their keys at the front desk simply as a precaution, to help prevent them from being lost or misplaced during outings. We’re sorry if this caused any discomfort—it’s a standard practice in many hotels here in Italy and is done with guests’ convenience and security in mind.Regarding breakfast, we regret that your experience was inconsistent. We aim to ensure a pleasant start to each day, and we will share your feedback with our team to improve both the quality of the service and the replenishment of the buffet. We’re glad to hear that you appreciated our location, but we’re disappointed that this alone wasn’t enough to make your stay more enjoyable. Your comments mean a lot to us, and while we’re sorry to learn you don’t plan to return, we do hope you might consider giving us another chance in the future to provide you with a better experience.Kind regards

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