P.C. Boutique H. Napoli Centro by ClaPa Group

Recent Reviews: 672

• User: Georgia W

  Trip type: Family

  Avoid any Clapa group hotel

  very poor service, locked out, no helplines work. charged cleaning fee before entering the property. had mold. and put us in different location than we had booked. Avoid any Clapa group hotelvery poor service, locked out, no helplines work. charged cleaning fee before entering the property. had mold. and put us in different location than we had booked. Avoid any Clapa group hotel

• User: Ceri D

  Trip type: Couples

  TERRIBLE

  ZERO STARS - This was the worst experience ever. DO NOT STAY WITH THIS GROUP!! The whole stay there was issues - bugs in the room, holes in walls barely patched up, everything falling apart, room did not look like anything online. WORST OF ALL, THE MATTRESS WAS DISGUSTING!!!!!!!!!!!!!!!!!!!! This is a scam start to finish. The shower was dirty, sheets not changed for OVER A WEEK, we left something… Read moreZERO STARS - This was the worst experience ever. DO NOT STAY WITH THIS GROUP!! The whole stay there was issues - bugs in the room, holes in walls barely patched up, everything falling apart, room did not look like anything online. WORST OF ALL, THE MATTRESS WA… Read more

• User: Doreen P

  Trip type: Couples

  Disaster holiday with hidden cost that has not been refunded. PC Boutique H Napoi you should not be allowed to operate

  Hidden cost changing address of hotel after taking taxi to address on itinerary.Hotel deposit £200.00 before you can be given room details, still not yet refunded.wasted an entire day going backwards and forward trying to sort out accommodation which we paid for and was given the address of, them telling us they have the right to change accommodation information. We had to pay for another taxi to… Read moreHidden cost changing address of hotel after taking taxi to address on itinerary.Hotel deposit £200.00 before you can be given room details, still not yet refunded.wasted an entire day going backwards and forward trying to sort out accommodation which we paid f… Read more

• User: Wander53895067721

  Trip type: Family

  Choose another hotel group in Naples

  If you can, go to another hotel chain and not Clapa Group. They advertise a beautiful hotel with a sea view, we booked and found out later, on arrival, that we were given another room of lesser quality and with no sea view. On Booking they don't mention anything, but on arrival at the hotel where they concentrate the check-in of the various hotels in the hotel group, they charge 200 euros as a dep… Read moreIf you can, go to another hotel chain and not Clapa Group. They advertise a beautiful hotel with a sea view, we booked and found out later, on arrival, that we were given another room of lesser quality and with no sea view. On Booking they don't mention anythi… Read more

• User: curlyxeena

  Trip type: Solo travel

  DO NOT BOOK THIS ACCOMMODATION

  DO NOT BOOK THIS ACCOMMODATION!!!! The staff are horrible, the actual location is nowhere near where it is listed on the map, they want a€200 deposit which I’ve seen people struggle to get back, on top of this over €100 in other fees, they only accepted cash and did not give me proof of payment, the rooms are disgusting, not at all what is listed. I came here on a solo trip and was ripped off and… Read moreDO NOT BOOK THIS ACCOMMODATION!!!! The staff are horrible, the actual location is nowhere near where it is listed on the map, they want a€200 deposit which I’ve seen people struggle to get back, on top of this over €100 in other fees, they only accepted cash a… Read more