P.C. Boutique H. Napoli Centro By Clapa Group

Recent Reviews: 670

• User:Doreen P

  Trip type: Couples

  Disaster holiday with hidden cost that has not been refunded. PC Boutique H Napoi you should not be allowed to operate

  20 Oct 2025

  Hidden cost changing address of hotel after taking taxi to address on itinerary.Hotel deposit £200.00 before you can be given room details, still not yet refunded.wasted an entire day going backwards and forward trying to sort out accommodation which we paid for and was given the address of, them telling us they have the right to change accommodation information. We had to pay for another taxi to get to different accommodation, it was so distressing and scary, as it was night time before we got sorted out.

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• User:Wander53895067721

  Trip type: Family

  Choose another hotel group in Naples

  15 Aug 2025

  If you can, go to another hotel chain and not Clapa Group. They advertise a beautiful hotel with a sea view, we booked and found out later, on arrival, that we were given another room of lesser quality and with no sea view. On Booking they don't mention anything, but on arrival at the hotel where they concentrate the check-in of the various hotels in the hotel group, they charge 200 euros as a deposit and say they'll return it in 15 to 30 working days, which I think is a scandal, and we're forced to accept it or they won't give us the password to access the room we've already paid for, as well as charging city taxes, they also charge cleaning fees, even if it turns out, as it did in our case, that the toilet seat had faeces left on it from previous customers. The reception is in a different location to the group's hotels. They don't escort people to their rooms, they receive people coldly and without sympathy, as if it were a serial check-in. If you don't look it up yourself on the internet, you're not given enough information about the location of the hotel, which, moreover, is not the one we booked. The check-in process is complicated, it involves scanning a QR code and checking in online, as well as making payments and paying a deposit never seen before in a hotel, then you have to look for the hotel and make sure you don't lose the paper with the access codes to the hotel building and the hotel room. I wouldn't go there if I'd known the conditions beforehand.

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• User:curlyxeena

  Trip type: Solo travel

  DO NOT BOOK THIS ACCOMMODATION

  26 Jul 2025

  DO NOT BOOK THIS ACCOMMODATION!!!! The staff are horrible, the actual location is nowhere near where it is listed on the map, they want a€200 deposit which I’ve seen people struggle to get back, on top of this over €100 in other fees, they only accepted cash and did not give me proof of payment, the rooms are disgusting, not at all what is listed. I came here on a solo trip and was ripped off and the staff are in on it to take as much money from you as possible!!! They were horrible horrible horrible and I woke up early one morning to find my door was OPEN! Very unsafe area and staff do not care.

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• User:Danny M

  Trip type: Friends getaway

  Had to sleep on street staff are very RUDE

  05 Jul 2025

  Don't go here the reception closed at 9pm if your flight is later like mine was I was left to sleep on the street and the next morning when I it lwas open the staff was so rude and charged me late check then had to walk 20 mins to the room in 38 degrees it's not a hotel it's like a air BnB there rooms dotted around the city I will never go there again

• User:Pioneer17782726280

  Trip type: Couples

  A TRAP FOR TURIST!! SCAM!!!

  28 Jun 2025

  NEVER GO TO THIS PLACE!!!!This place is SCAM and a trap for turist!!We read the reviews of this place to late and get in the same trap where we have to pay 200€ in depositum and 105€ in city tax…They were very unkind and very use to scam turists.NEVER chose this place!!!!!