Unahotels Napoli

Recent Reviews: 1693

• User:Maxwell S

  Trip type: Couples

  Very nice hotel in an excellent location

  20 Apr 2026

  Stylish hotel located directly across from the main train station. Expansive lobby is welcoming and leads directly to a large restaurant. Our room was spacious with a balcony. It had a six foot wall mirror. Plugs over each nightstand were appreciated. Adequate closet space and two luggage trestles were a nice touch. There was a room safe. The room desk was large but had no dedicated light. The bathroom was modern and well lit with a bright light surrounding the mirror. An adjustable magnifying mirror in the bathroom would have been appreciated. The counter space was adequate. The provided hair dryer was quite powerful. Our room had no tub- just a small 30x36 shower in the corner. Our friends’ room had a tub with high step over sides. Both our shower and their tub had very slick floors. Water pressure was very good and the hot water was almost instantaneous. There was just a passive vent- a fan would have been appreciated. Bath towels weren’t especially thick but still quite absorbent and very large. The breakfast buffet was very expansive and all offerings were quite tasty. Staff is unfailingly friendly and helpful. , General Manager at Starhotels Terminus, responded to this review Dear Maxwell,Thank you for sharing your amazing impression about our Hotel.We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyThe management

  Read more

• User:John D

  Trip type: Solo travel

  Brilliant

  24 Mar 2026

  This is an exceptional hotel directly opposite Napoli Centrale station. Big and extensively modernised, bedrooms are large and tastefully furnished. Big lounge area on ground floor and excellent restaurant. Staff helpful and friendly. Very calm and high class atmosphere throughout. Linda baldera, Guest Services / Front Office at Starhotels Terminus, responded to this review Dear JohnThank you for sharing your impression about our Hotel.We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyThe Management

  Read more

• User:Kenna P

  Trip type: Family

  Very Inconsiderate and Disrespectful

  24 Mar 2026

  Very poor experience. The beds were uncomfortable and the room stuffy. After we had checked out I tried to go back in to use the restroom and was kicked out because I could not show a room key. The man looked at my big pregnant belly and waved me outside without a single care. They only want your money and have no care for your needs. Linda baldera, Guest Services / Front Office at Starhotels Terminus, responded to this review Dear KennapThank you for taking the time to share your feedback.We apologize for what happened. We would like to inform that the Hotel doesn't have toilette on the ground floor and, for our guest's security we cannot allow the entrance to people that are not registered in Hotel. We are very sorry for our colleague's behaviour and we apologize for any inconvenience we created.We hope to see you again in the future to ensure you a pleasant stay.Sincerely,the Management

  Read more

• User:otl

  Trip type: Couples

  Could be great but….

  19 Mar 2026

  This is a nice hotel but could be so much better. It is in a great position right next door to the central station which gives easy access to the metro and trains. We wanted to visit Pompeii, Herculaneum and Sorrento, and so the location was perfect. Piazza Garibaldi is busy and chaotic, just like the rest of Naples but we never felt unsafe there and there were enough little restaurants and places to eat. We paid for a deluxe room and were pleased with what we were given - a large room on the back corner of the hotel, over a side street. We were on the 6th floor but we could still hear traffic and train noise, although it wasn’t intrusive when the windows were closed. The room was comfortable and nicely decorated. The only thing it lacked was an iron and ironing board, which was a little surprising as most of the other guests seemed to be business travellers or tour groups.And the latter is the reason for my overall scoring. When we arrived there seemed to be two tour groups staying in the hotel, and for the rest of the week there were conference groups in the hotel. The net effect was that breakfast was really not good. If we had been good tourists and not emerged from our rooms until 9am then we might not have noticed. But between 7.45 and 8.45 breakfast was chaos. There were no seats in our first day, and for the rest of the week we had to grab seats on arrival and then ask a member of staff for cutlery etc. The staff were not really able to keep on top of the demand - either for seats, or for plates, cutlery, cups or food. So a lot of time was spent waiting for items that had run out. Cups for the tea and coffee were always scarce, and food items needed constant replenishment. Whilst I absolutely understand that groups are good business for the hotel, they need to ensure that they have the capacity to deal with them. Some control of seating in the dining room might help, and a better supply of the essentials for breakfast would go a long way to improving this place. It’s a great shame as the rest of the hotel was comfortable and really convenient. Linda baldera, Guest Services / Front Office at Starhotels Terminus, responded to this review Dear OtlThank you for the feedback about our Hotel. Regarding the room we are pleased to inform we have also rooms facing on the courtyard inside that are very quite, so next time you can request a quite room. Moreover an iron is available on request.We apologize for the inconvenience at breakfast, we are aware that this can happen when hotel is fully booked. We took note about your impressions so we can improve our services.We hope to see you again very soon and please contact us directly so we can offer you a better experience.SincerelyThe Management

  Read more

• User:Patrick F

  Trip type: Solo travel

  Great Location and Service

  15 Mar 2026

  Star Hotel Terminus has an excellent location right outside the Naples main train station at Girabaldi Square. The area is quite walkable with lots of dining options. Staff at the hotel are very friendly and helpful. They really go out of their way to answer questions. , General Manager at Starhotels Terminus, responded to this review Dear Guest,Thank you so much for your wonderful review! We are truly happy that you enjoyed our service and your experience with us. It was a real pleasure having you as our guest, and knowing that everything was to your liking makes us very proud.Sincerely,The Management

  Read more