Hotel Brancamaria

Recent Reviews: 996

• User:Rosie K

  Trip type: Family

  Highly recommend this hotel

  28 Aug 2025

  This was our second time staying here- we loved it just as much as the first, the hotel is super clean and the food was delicious! All of the staff were so friendly and helpful and Cala Gonone is simply stunning. We will be back! Brancamaria Hotel, Direttore generale at Hotel Brancamaria, responded to this review Dear 355rosiek,We sincerely thank you for sharing your experience and for choosing our hotel once again for your stay in Cala Gonone.We are truly delighted to hear that the cleanliness of our rooms, the quality of our cuisine, and the helpfulness of our staff once again fully met your expectations.Your return visit is the greatest endorsement for us; we always strive to offer our guests a welcoming atmosphere and a pleasant experience, and reading your kind words fills us with satisfaction.We hope to welcome you again on your next trip to Cala Gonone.

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• User:Tumshi23

  Trip type: Friends getaway

  Disappointing second time around...,..

  25 Aug 2025

  My friend and I had visited this hotel in Oct 2017 and fell in love with it. Beautiful pool, great food and reasonable bar prices. We remembered it being somewhere we always hoped to return to.The previous visit we hired a car and it was a difficult and lengthy journey but it was worth it so we looked into doing so again.  This time car hire being in August was ridiculously expensive and we knew we were really only using it to get us to and from the hotel so it was prohibitive. We did consider going somewhere nearer the North as we were flying into Olbia but remembering how much we loved the hotel previously we decided to go for it and paid for a private transfer to and from the hotel which was expensive. On arrival our room was not quite ready. No problem. The desk staff were lovely and welcoming and we felt it was great to be back. We ordered a bottle of prosecco at the bar. The price had jumped from around €15 in 2017 to €30. We were a bit surprised but inflation and all that so ok but we did feel it was a bit steep.We were introduced to the hotel dogs who I completely fell in love with and I was delighted whenever I came across them during my trip they were so cute and chilled 😊When we got to our room it was ok but a lot smaller than last time and we put that down to having got a good deal through voyage prive on our previous visit.We went to dinner looking forward to the great food we enjoyed last visit and this is when we began to feel like this was not the place we remembered. The food, although tasty, had portion sizes which were now very small. The salad bar was incredibly basic, the dressings in average sized bowls that were provided were not replenished so if you were there a bit later too bad and the only bread accompanying the meal was the thin Sardinian music bread (similar to poppadoms). This left us disappointed and hungry…..We looked at the wine menu and were disappointed in the price of our usual choice of sparkly dry wine. We decided to order a rosé which the waiter recommended after we pointed it out on the menu. It was ok and a decent price of about €20……more about this later! The pool as we remembered was lovely and there were loads of sunbeds available which was great. We spent most days relaxing by the pool which was bliss.I was questioned one day by the pool bar staff as to where I had got my coke zero from which I was drinking. I believe she was about to inform me that I couldn't bring my own purchases to this area but I informed her I had bought it from the hotel bar and she backed down. This was a bit petty I think. Back to the restaurant ….on one occasion knowing we would be hungry after our meal given we were now disappointed in the portion sizes we bought some focaccia at a local store and after dinner I put some balsamic vinegar in a glass to take to our room with a view to it being a dip for our bread and we also tried to take the remainder of our bottle of water from the restaurant to our room. Upon exiting we were told off for taking the vinegar 'that's not what it's for’ and had the bottle of water removed from us!!!!! In all of my travels (and there has been many) I have NEVER been stopped taking a bottle of water which I have paid for to my room……On questioning this with the desk staff the next day we were advised this is because the bottles are recycled and our remaining water would be given to us with our meal the next night. Honestly this is totally unacceptable. Policing our paid for water….4* hotel????? We then discovered that since the last time we visited there is a new petrol station come cafe/bar across the road. Puddu Carboranti. What a God send! Staff are brilliant. Good fun and engage you in conversation. Decent prices for prosecco (€12) exactly the same brand as was being served at the hotel for €30! They also provide mini snacks like toasties and small sandwiches whilst you are there for free. Also as an occasional smoker like me you are able to access tables in a smoking area allowing you to have a drink and a smoke and relax. The area is well ventilated with an open wrap around open space above waist height meaning people who don't smoke aren't subjected to the smoke. The hotel has banned smoking from all areas except at the bottom of the stairs to the front entrance with no seats and a stand alone ashtray which was inconvenient and annoying. I know non-smokers may think this is a good thing which is fair enough. We spent most nights before our evening meal over at Puddu soaking up the atmosphere and mixing with the locals. It has the most breathtaking vista view of the bay and mountains not to be missed! We spoke to the hotel staff about our disappointment in our portion sizes at dinner a few days in and from then on we were given bigger portions but still upon asking no decent bread rolls - apparently you can only get them at breakfast….so they're on the premises but you can't get them??? On our last night there was a local singing group playing. We went for our meal and it was an absolute disaster. We waited ages for our first course then after that around 40mins for our main course despite reminding our waiter we had not yet been served. When we did get our food it was cold and frankly inedible. Again 4* hotel????? On to checking out the next day….We were checking out and asked for our bill and on checking our bill we noticed we had been charged €50 euros for a bottle of rosé wine. We were flabbergasted. Upon much too-ing and fro-ing we were told that this was the bottle we had ordered on our first night. We explained we had ordered the rose from the menu. Turns out the waiter had ‘recommended’ a rosé which was not on the menu. We had thought he was giving us the rosé from the menu. Why would there be wine available which was NOT on the menu????? The atmosphere immediately changed and although they removed the charge the desk staff who were clearly unhappy and whilst I can understand why, this was absolutely not our fault and they became standoffish and cold. We paid our bill and as we were leaving they didn't even acknowledge our exit, far less wish us well or even say goodbye. To say we have been left disappointed in our return trip to brancamaria would be selling it short. For people who are going there for the first time who give fab reviews I wish you had been there when it truly was fab. We really wanted to enjoy our trip as much as the last time and we are absolutely gutted that we didn't. We won't return and whilst I imagine that won't bother their owners one bit as a seasoned traveller I believe they could do so much better.  Brancamaria Hotel, Direttore generale at Hotel Brancamaria, responded to this review Dear Tumshi23,Thank you for sharing your experience in such detail after your second stay at Hotel Brancamaria. We are truly sorry to hear that your stay did not meet your expectations as in the past.We are delighted that you once again found our reception staff welcoming and that you enjoyed the common areas and pool. We are also happy that our four-legged friends made your stay special, bringing you moments of joy.We understand your disappointment regarding the changes in prices and portion sizes compared to your previous stay. We have taken note of your feedback regarding the restaurant services and the handling of certain requests, such as the option to bring water and condiments to your room, and we are sorry that certain aspects caused dissatisfaction. We recognize that transparency and consistency in service are essential, and your experience gives us the opportunity to evaluate and, where possible, improve our internal organization.Finally, we regret that some incidents during checkout further compromised your experience, and we assure you that courtesy and respect for our guests are essential values for us.We sincerely thank you for sharing your comments, which we will carefully consider.

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• User:Irinucamelie

  Trip type:

  Wonderful Stay with Excellent Service and Relaxation

  11 Aug 2025

  We visited Brancamaria in 2021 and 2025. We had a very pleasant stay and would like to warmly thank all the staff for their kindness and professionalism — everyone was welcoming and helpful throughout our visit. We especially appreciated the amazing swimming pool, which was a perfect place to relax and enjoy the atmosphere. We only had lunch and dinner at the hotel, and while the food was generally good, the highlight of our experience was definitely the hospitality and the relaxing environment. The best in Cala Gonone is that you can have amazing beaches with "aqua venere" at only a few kilometres from the hotel. I highly recommend this hotel for single, adults only and for families with kids !We look forward to coming back! Brancamaria Hotel, Direttore generale at Hotel Brancamaria, responded to this review Dear Irinucamelie,We sincerely thank you for sharing your positive and detailed experience of your stay at Hotel Brancamaria.We are delighted to read that, both on previous and recent visits, you found the setting relaxing and that the professionalism and courtesy of our staff contributed to making every moment enjoyable. Your appreciation for the welcome you received and the helpfulness of our staff is gratifying and motivates the entire team to continue on this path.We are delighted that you appreciated our pool as a place dedicated to well-being, as well as the relaxing environment we strive to offer our guests every day. We are also pleased to hear that the restaurant services were a positive addition to your stay.The beauty of Cala Gonone's beaches is a unique added value, and we are pleased that you were able to easily enjoy them thanks to our location.Your words are a valuable incentive to continue improving; we look forward to welcoming you back for a future stay of relaxation and hospitality!Best regards from all of us The Hotel Brancamaria team

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• User:Lucy T

  Trip type: Friends getaway

  Loved it!

  02 Jul 2025

  100% recommend this hotel. We absolutely loved our stay. We went for a week but wished we had done 10’days instead. Staff were all very friendly and helpful, you couldn’t fault it. Definitely recommend the boat trip the hotel organise too - this was incredible and they take you directly there and pick you up, we also paid extra for lunch to be provided which was also deliciousThe town is lovely, so calm and beautiful and so clean! Will definitely be coming back! Brancamaria Hotel, Direttore generale at Hotel Brancamaria, responded to this review Dear Lucy We really thank you for rating us so positively.Also we're glad you enjoyed the stay and the kindness of our Staff.We hope to see you soon

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• User:Ruth M

  Trip type: Couples

  10/10 Beautiful Hotel with the best staff!!

  21 Jun 2025

  We recently spent 10 days at Brancamaria and it was perfect from start to finish. Loved the hotel and although the rooms only have Juliet balconies (which we knew when we booked), they weren't an issue at all. Our room was spacious and clean. The food was delicious and encouraged us to try new things. There's not an evening buffet, you choose your evening meal in the morning. I have to say, we preferred it this way. We ate well and didn't overindulge. This brings me to the staff.......they were absolutely amazing. Friendly and always there to help. I think there are a few places that could learn a thing or two from the staff at hotel Brancamaria. I have to say, it's the best service we've experienced in all our travels in UK and abroad. A huge thank you to you all for helping to make our stay in Sardinia, one to remember and for looking after us so well 10/10 😊 Brancamaria Hotel, Direttore generale at Hotel Brancamaria, responded to this review Dear Ruth,we are grateful for your kindness!Our kitchen always tries to take a step further and to propose a new and refined daily menù, we are therefore delighted that our dedication was rewarded with such a positive feedback.We are also glad for your words of appreciation for our staff, as we are committed to merge a professional demeanor along with a sincere warmth, in order to (hopefully) make our guests feel more at home and more inclined to interact and allow us to make their holiday more enjoyable.It has been a pleasure for us to have you here and we'll be waiting to welcome you again!

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