Gran Serena Hotel

Recent Reviews: 3760

• User: Sightseer675168

  Trip type: Family

  Awful Experience. Never Again

  This is the first time at this resort, and the last. I would not recommend this resort to anyone. We traveled with 3 different families. We were explained different things upon check-in, a lot was left out or different to each staff upon ck in. The Beach was restricted for PAYING CUSTOMERS, which the remaining got the last 2 rows like pheasants. To make matters worse NO on hardly ever sat in the b… Read moreThis is the first time at this resort, and the last. I would not recommend this resort to anyone. We traveled with 3 different families. We were explained different things upon check-in, a lot was left out or different to each staff upon ck in. The Beach was r… Read more

• User: louiser954

  Trip type: Family

  Bad points outweigh the good.

  Good points - proximity to beach, central location for visiting places like Monopoli etc, hotel cleanliness generally ok, food ok (nothing outstanding). Bed pillows good. Bad points - understaffed, lack of/poor communication by hotel staff eg not told on arrival we had to book restaurant table inside (at cost of 5 euro a day) so on day 1 we sat at someone else’s table, day 2 advised to sit in gard… Read moreGood points - proximity to beach, central location for visiting places like Monopoli etc, hotel cleanliness generally ok, food ok (nothing outstanding). Bed pillows good. Bad points - understaffed, lack of/poor communication by hotel staff eg not told on arriv… Read more

• User: Roam694844

  Trip type: Couples

  Severe Viral Outbreak Ignored — A Dangerous Stay

  Review:I stayed at Granserena (Bluserena) in Torre Canne, Italy, from June 10–17. What was meant to be a special birthday holiday turned into a nightmare due to a serious viral outbreak that the hotel concealed and mishandled. Starting June 14, several guests, including myself and my partner, became violently ill with vomiting and fever. The hotel’s doctor offered no official diagnosis or document… Read moreReview:I stayed at Granserena (Bluserena) in Torre Canne, Italy, from June 10–17. What was meant to be a special birthday holiday turned into a nightmare due to a serious viral outbreak that the hotel concealed and mishandled. Starting June 14, several guests,… Read more

• User: LAK7181

  Trip type: Friends getaway

  Not what we paid for !

  Nice clean hotel in lovely gardens, nice rooms , although non sea-view is awful. Private beach area which is lovely and some really nice Staff, particularly Antonio at the indoor bar, Elisa at the pool bar, and Enzo, the Olive oil man, who has worked there for many years. He was such a sweetheart to talk to, with the help of Google translate. What a lovely man. Arrived towards end Sept on a girls… Read moreNice clean hotel in lovely gardens, nice rooms , although non sea-view is awful. Private beach area which is lovely and some really nice Staff, particularly Antonio at the indoor bar, Elisa at the pool bar, and Enzo, the Olive oil man, who has worked there for… Read more

• User: Tracey B

  Trip type: Friends getaway

  Disappointing

  Arrived end of September to find this is the end of the season for them no ice creams, no snacks throughout the day extremely reduced service and when we asked we were told they are closing next week so everything gone ! We paid for all inclusive this is not all inclusive should not take bookings if you are unable to cater for the guests Bluserena SPA, Other at Granserena Hotel, responded to th… Read moreArrived end of September to find this is the end of the season for them no ice creams, no snacks throughout the day extremely reduced service and when we asked we were told they are closing next week so everything gone ! We paid for all inclusive this is not a… Read more