Relais Masseria Caselli

Recent Reviews: 266

• User: Jill J

  Trip type: Couples

  Could be so much better than average

  The hotel was beautiful, our room was spacious and clean, the pools were stunning but unfortunately there were very few staff and the service was lacking. 2 plastic cups in the room for the entire 4 night staff, no kettle or tea/coffee provision (as bar rarely manned) and the restaurant provision was average at best. This hotel could be really great with a few improvements and more staff.The hotel was beautiful, our room was spacious and clean, the pools were stunning but unfortunately there were very few staff and the service was lacking. 2 plastic cups in the room for the entire 4 night staff, no kettle or tea/coffee provision (as bar rarely… Read more

• User: janethI4186XB

  Trip type: Friends getaway

  Good looking hotel but shame about the service

  We arrived after a tiring day and were shown to our rooms that looked lovely. The bar area, swimming pools and golf course looked great. However we were told that there were no kettles in the room but we could get free coffee or tea from the bar…..but there was never anyone around for an early morning cuppa. The water was not drinkable and we were expected to pay for the bottled water in the room… Read moreWe arrived after a tiring day and were shown to our rooms that looked lovely. The bar area, swimming pools and golf course looked great. However we were told that there were no kettles in the room but we could get free coffee or tea from the bar…..but there wa… Read more

• User: Clinton C

  Trip type: Friends getaway

  A Health Hazard Masquerading as a "Superior Room" — Mold, Infestation, and a Hotel That Refuses to Answer for It. AVOID.

  I rarely write reviews, but what we experienced at Masseria Caselli was so bad — and the hotel's response so appalling — that I feel obligated to warn other travelers. Do not be seduced by the polished marketing photos. What we found behind the door of Room 112 was something else entirely.The room is a health hazard. We paid a premium for a "superior" room and were given a room with a ceiling that… Read moreI rarely write reviews, but what we experienced at Masseria Caselli was so bad — and the hotel's response so appalling — that I feel obligated to warn other travelers. Do not be seduced by the polished marketing photos. What we found behind the door of Room 11… Read more

• User: Nigel D

  Trip type: Couples

  Great potential but empty and unfinished

  Location - the hotel has a tantalising view of the sea which is unreachable due to a railway line, a dual carriageway and private farms. There is a shuttle bus at the hotel but no driver. Taxis are VERY expensive but that is the only way to explore the local towns /shops.Atmosphere - although the hotel is vast there were very few guests. We travelled via Newmarket Holidays on an escorted tour of P… Read moreLocation - the hotel has a tantalising view of the sea which is unreachable due to a railway line, a dual carriageway and private farms. There is a shuttle bus at the hotel but no driver. Taxis are VERY expensive but that is the only way to explore the local t… Read more

• User: Vinney2015

  Trip type: Couples

  Wonderful 4 night stay as part of Puglia Tour.

  This is truly a spectacular hotel. The grounds are stunning and the rooms are massive, overlooking the golf course. Breakfast is continental with a large selection of pastries and meats. Boiled eggs, but no hot food. Our only criticism is the the eveving meal was disappointing and you had to order the night before. However we did have a shuttle bus to take us into Ostuni which is about 30 minutes… Read moreThis is truly a spectacular hotel. The grounds are stunning and the rooms are massive, overlooking the golf course. Breakfast is continental with a large selection of pastries and meats. Boiled eggs, but no hot food. Our only criticism is the the eveving meal… Read more