Ateneo Garden Palace

Recent Reviews: 374

• User:ScVan

  Trip type: Couples

  A 3-star experience

  18 May 2026

  I’m not sure I would classify the Ateneo Garden Palace Hotel as a 4 star property. Based on the limited amenities, dated décor, and several in room issues—such as unreliable Wi Fi, poor lighting, and the lack of basic conveniences like a kettle or coffee maker—it felt more in line with a 3 star experience.Room & Décor: Our double standard room was very spacious with high ceilings, which was a positive. Lighting was good in the bathroom and sleeping area, but the middle of the room—around the desk and armoire—was extremely dim. The décor throughout the hotel is noticeably dated, with drapes and furnishings that appear several decades old. In room amenities were minimal: aside from a TV, mini fridge, and safe, there were no coffee or tea options.Bathroom: The bathroom had several maintenance issues. The door scraped heavily against the floor and required force to close. Parts of the shower caulking were blackened, and there was only one hook for bath towels, which were very thin. The hand towel bar was positioned awkwardly low beside the bidet. The faucets were old and difficult to turn. The bathroom had only a bathtub, which felt worn and flimsy—the bottom flexed noticeably underfoot.Noise & Wi Fi: Soundproofing was poor. We could clearly hear voices from the hallway, the adjacent room, and even conversations from the street, suggesting single pane windows. Wi Fi in our room (201) was extremely unreliable. It worked only intermittently near the door, and neither of our laptops could connect at all. We ended up using phone roaming hotspots or relocating to common areas for a stronger signal.Amenities & Common Areas: The hotel has no restaurant, gym, or pool. Although the website mentioned a bar, there was none during our stay in May 2026, which the front desk confirmed. The lounge area near reception is also dated and not particularly inviting. There is no comfortable space to sit and work—common areas consist mainly of oversized vinyl or leather chairs with small side tables, and the lighting at the in room desk was too dim to be functional.Breakfast: Our rate included breakfast on the rooftop terrace, which has glass walls and offered a pleasant setting thanks to the weather. The food selection, however, was underwhelming. There was limited fresh fruit (a few whole apples), and the hot items were limited to lukewarm eggs and overly salty bacon. The buffet did include cereals, yogurt, toast, and pastries, but overall the selection felt modest for a hotel marketed as 4 star.

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• User:philippe M

  Trip type: Family

  Love Rome

  20 Jan 2026

  Our family of 3 stayed there during our visite in Rome. The receptionist was very welcoming on our arrival and give us good information about the place and its location and also what to do in Rome and how to get there. the place was nice and peacfull our very large room with beuatifuf wooden floor was great. The very large bed was very confortable and we got en amazing rest after traveling 15 hours. The building had a lot of caractere with high ceiling and big window over looking the garden which sit in the center of the building. The breakfast offering was very nice with lots of choice, from eggs to croissant and multiple cake and tarte to cheese, prociuto and salami etc coffee, juice cereal etc was just great to start the day.The hotel was at a walking distance to the central train station. We walked from the hotel towards the Trevi fountain, the spanish step and up to the Vatican city which was nice as you walk along some very interesting architecture trough the old city. WE did come back on a taxi to be fare. the hotel is also near restaurant, shop and small supermarket if you angry or need any supply. was a very plesant and relaxing place and the staff were very nice and friendly. Thanks

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• User:Noel M

  Trip type: Couples

  Trip to Rome

  10 Oct 2025

  Lovely hotel,located in the cosmopolitan San Lorenzo area of Rome.15 minutes walk from Termini Station.A stunning building surrounding a beautiful garden with an accessible rooftop garden terrace.We stayed for 6 nights.Rooms were lovely, comfortable and spotlessly clean.Breakfast was plentiful and very good.Staff were very friendly and helpful.Loads of fantastic restaurants in the locale.The whole area feels very safer,loads of families in the local park.Loved our time here.

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• User:Glenn H

  Trip type: Couples

  Delightful hotel

  02 Oct 2024

  The lounge, garden area, and rooftop terrace are lovely and add a special quality to the hotel. The breakfast is excellent. The rooms are spacious and clean. The staff are efficient and friendly. Great restaurants in the neighbourhood. Would definitely stay again. massimo ganbelunghe, Direttore generale at Ateneo Garden Palace, responded to this review Dear Guest,Thank you so much for taking the time to share your delightful review! We’re thrilled to hear that you enjoyed the lounge, garden area, and rooftop terrace, which we take pride in for adding a unique charm to our hotel.We’re also pleased that you found our breakfast excellent and appreciated the spaciousness and cleanliness of our rooms. It’s wonderful to know that our staff left a positive impression with their efficiency and friendliness, and that you enjoyed the fantastic dining options in our neighborhood.Your kind words mean a lot to us, and we’re excited to welcome you back for another wonderful stay in the future!Warm regards,Elisa RossiQuality Control Manager

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• User:Brian S

  Trip type: Couples

  Not a 4 Star hotel...

  19 Jun 2024

  We asked ourself many times if this Hotel really is a 4 star hotel... No room service, no room amenities so you could get a cup of tea, the bar was closed... this can maybe be a decent 3 star hotel. At check out we paid in DKK without notice - this is done automatic was the answer.. that was 20Euro extra.. No I cannot recommend this Hotel. massimo ganbelunghe, Direttore generale at Ateneo Garden Palace, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations and sincerely apologize for the shortcomings you experienced.We understand your concerns regarding the absence of room service, in-room amenities for tea, and the bar being closed during your visit. While we strive to maintain the standards of a 4-star hotel, it is clear that these aspects impacted your perception of our service. Your feedback is invaluable, and we will carefully evaluate these points to improve our offerings.Regarding the payment in DKK at checkout, we apologize for any inconvenience or confusion caused. The automatic currency conversion process should have been clearly communicated, and we regret that this was not the case. We will address this issue with our front desk team to ensure better transparency for our guests in the future.We are sorry to hear that you cannot recommend us and hope you might reconsider visiting us again in the future to allow us the opportunity to provide a better experience.Kind regards,Elisa RossiQuality Control Manager

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