Boutique Centrale Palace Hotel

Recent Reviews: 133

• User:Johan J

  Trip type: Business

  Easy and friendly

  06 Feb 2026

  In the heart of the city, right at Via del Corso.Friendly staff. Had an issue with one four rooms, it was very hot. The lady at the reception was very friendly and service orientated and gave me another room.Would return in the future.

• User:Gerard C

  Trip type: Couples

  Clean! Friendly Staff and Great location

  24 Oct 2025

  Overall let me start by saying we had a great experience in Rome and in the Boutique Centrale Palace!We had booked the superior room, which was spacious, had all the amenities we needed.We did have a few issues in the room however we reported the leak and broken toilet seat, they were both fixed as quickly as possible thanks to the fantastic Romina.All the hotel staff we encountered were so helpful and courteous, the room was cleaned to a high standard daily.The location is perfect! Close to the Spanish steps and Trevi fountain! Close to many shops for food, fashion and more.

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• User:Wesley C

  Trip type: Family

  3-star hotel? More like hostel of horrors. ROTTEN FISH TOWELS ANYONE?

  29 Aug 2025

  This was the last leg of our Italian trip and, boy, did it ruin some of our memories. Let me start by saying something positive about the place, before I mention everything else. The people working there were friendly. That's it. That's the only positive thing.Before I do, I'll say this. I've travelled all over the place. I'm not picky, and if you give me the basics, I'll shut up and won't complain. I almost never write reviews. I also knew it was a 3-star hotel, not a 5-star one, so my expectations were pretty low to begin with—just something clean and comfortable with decent serviceSo here are the things, from inconvenient to bad and then to *really* ugly:- The front desk is rarely manned. Yes, they show up relatively quickly when you call the number, but having to call almost every time you need something gets old real fast- The place is shabby. Like really shabby. It probably hasn't been painted since Mussolini.- You have to bring your heavy suitcases up the steep steps before you can get to the elevator. The elevator is... small like one skinny person going kind of sideways to enter it small. I'm not claustrophobic, but if you are, you'll have issues using it.- The keys are glitchy and take multiple tries to open the door- The entire hotel closes down at 8pm, and there's no more staff on the premises until 7:30 in the morning. You have to open the front door with the key to get into the hotel.- The rooms are painted in cracking purple paint that makes them look like a set from an adult movie set in the 70s.- Our sink was leaking, and after we told them, someone came by and "fixed it" ... by making it leak less. We were given some helpful advice to put a towel under it so it wouldn't drip everywhere. It also didn't properly drain.- Half of the shower head wasn't working.- When we came back one of the days they were supposedly cleaning the room. All the rooms on the floor were unlocked and opened wide with no staff to be seen. Come and get all our stuff if you want. We complained. They sent a frightened-looking maid to apologize.- We came back after a tour, and I took a shower. As I started drying myself with a towel, I smelled something really foul. Unsure where it was coming from, I put it to my nose to smell—big mistake. I gagged. Literally gagged. Imagine ROTTEN FISH lying in the sun for a couple of days? That's the smell. I had to take another shower and scrub myself raw to get rid of the smell and dry myself with my own t-shirts. All towels were like this, not just one. I went to the front desk with the towels. They half-heartedly apologized and said a wet towel was probably sealed in the plastic bag. They changed all the towels. They all smelled. Not with the vomit-inducing intensity, but you could still smell it. Let me say it again--ROTTEN FISH.We really wanted to find another hotel and spent almost the entire precious day of our vacation looking for one, but couldn't find one on such short notice that would be within our budget. We settled on buying and using our own towels.Stay away from this place.

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• User:Suhayl C

  Trip type:

  Loved the hotel, the area, and most of all, the hospitality!

  11 Aug 2025

  We loved this hotel! Marlee, Romina and the gentleman at the reception desk are so attentive and quick to respond to emails. They go above and beyond, especially Marlee, which I interacted more during my stay. You can count on them to set you up with airport transfers or any other requests you may need. Rooms are very clean, bathrooms are spacious, and daily housekeeping is amazing! It was a great experience for us, we stayed for a week and we miss it already! Thanks Marlee and team for your hospitality! -Suhayl

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• User:Brian M

  Trip type: Couples

  Lovely hotel

  04 May 2025

  Overall this hotel was excellent, great location within walking distance of the main attractions, lots of local bars and restaurants near by. Good aircon and even though outside is a pedestrian area we heard nothing. Only draw back was the shower in our room was leaking and not working properly and we were on the 1st floor where breakfast is so can be a bit noisy in the mornings