Grand Hotel Colony

Recent Reviews: 321

• User:Natalielangley14

  Trip type: Couples

  Trip to Rome

  26 Apr 2026

  Amazing staff very helpful couldn't do enough for us the room are lovely cosy and clean just what you need after a day of walking. Would Definitely stay again. Brilliant value for money

• User:thea r

  Trip type: Friends getaway

  Worst hotel experience of my life. stay far away!

  17 Oct 2025

  I stayed at Grand Colony Hotel Rome for 10 days, and it was honestly the worst experience of my life. The room was dirty, the furniture was old, broken, and looked nothing like the photos online. Every single day there were bugs and insects on the walls and even in the shower.When we complained about a terrible smell in the room, the staff simply told us to “open the window” — which we had already done. The entire place, including the reception area and elevator, had such a strong, disgusting odor that it was hard to even stay in the room or sleep properly.Upon arrival, we also had to pay 7 euros per night in extra charges plus a 50 euro deposit. They are very sneaky and will find any excuse to keep your deposit. We accidentally got a small makeup stain on one towel, and they immediately took the entire deposit without discussion. I have stayed in many hotels before, but I’ve never experienced anything like this.When we tried to talk to the receptionist about it, she was extremely rude and unhelpful. She refused to take responsibility or even try to resolve the issue. We ended up calling the police, and suddenly she started acting innocent and “victimized” herself. Unfortunately, there wasn’t much the police could do since we were leaving that same evening — but if we had stayed longer, we would have filed a formal complaint because this hotel clearly violates basic hospitality standards.I strongly advise everyone to avoid this hotel at all costs. It’s dirty, dishonest, and completely unprofessional. This place should honestly be shut down.

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• User:Folla S

  Trip type: Family

  A HORROR MOVIE

  09 Oct 2025

  THIS was by far the worst hotel experience of my life. The conditions were unhygienic, unsafe, and completely misrepresented. • Bedbugs were everywhere, and we found new ones every day. • Furniture and beds were old, broken, stained, and unfit for use. • The sink barely worked, and soap was never replenished. • Air conditioning, advertised as part of the room, was unavailable. • The fitness room, also advertised, was closed. • The room smelled terrible, and cleaning staff only sprayed a generic cleaner that did nothing. • The hotel had a dog and a cat, never disclosed. The dog barked constantly, and the lobby reeked of animals. LIKE WHO HAS A DOG ?? It’s was traumatizing for us guest and probably for the animals as well to stay there.We even contacted local police, who strongly recommended filing a formal complaint due to the severity of the conditions, which could have led to an investigation or closure of the hotel.SO I URGE YOU TO CONTACT THE POLICE OR FILE A COMPLAINT BECAUSE THEY WILL SHUT DOWN THIS NIGHTMAGE. This hotel is a health and safety nightmare. I cannot stress enough: do not stay here. The facilities, hygiene, and service are far below any reasonable standard, and it is completely unacceptable.I REPEAT DO NOT STAY THERE IT WAS LIKE A HORROR MOVIE!!!! FOR YOUR OWN SAKE AND SAFETY DONT GO THERE. I AM TRAUMATIZED FOR LIFE!! PLEASE DONT GO THERE

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• User:Aaron C

  Trip type: Couples

  DO NOT BOOK! Scam hotel!!!

  22 Sept 2025

  DO NOT USE THIS HOTEL! They take a €50 deposit from you when you check in and will find any excuse to not give you it back. On our last night we got back to the room around 10pm and decided to turn the tv on and found it was broken (had multiple lines down the screen). When checking out they said we had damaged the tv so refused to give us it back. Bearing in mind the tv is about 15 inches and is located right in the upper corner of the room so impossible to have been accidentally damaged! I’m presuming they do this with a lot of guests as a way to scam your €50

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• User:anthonycY3109LI

  Trip type: Couples

  Very very poor accommodation and service

  18 Sept 2025

  I recently stayed at the Grand Colony Hotel in Rome, booked through LoveHolidays, and unfortunately the experience was extremely disappointing.We booked as a couple but were placed in a twin room, which already set the wrong tone. The condition of the room and facilities was far below what is shown in the official photos and online listings.Room & Bathroom:Cracked walls, peeling paint, scuffed and dirty surfaces.Broken and damaged lampshades, marked furniture, and rough filler work.Bathroom was unhygienic – chipped toilet, mold and grime around the shower tray and tiles, rust around the sink plug, and a corroded shower head.The shower drain was blocked and the light broken on arrival (eventually fixed, but only as a minimal gesture).Public Areas:The lift was covered from floor to ceiling in scratches and graffiti, creating a neglected and unsafe impression.Management Response:When I complained, the manager/owner told me:“What do you expect from a 3-star hotel?”Asked how much I had paid, implying I was “getting what I paid for.”Admitted she couldn’t move us because “all the rooms are like this.”This was incredibly dismissive and unprofessional. Instead of addressing the problems, management essentially admitted that the whole hotel is substandard.Overall:The photos online show bright, modern double rooms and clean bathrooms, but the reality was dirty, run down, and not as advertised. A couple of small fixes (a light and a drain) did nothing to improve the overall poor standard.I would not recommend this hotel. It does not reflect what is advertised, and the management’s attitude towards complaints makes it clear they have no intention of improving.

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