Grand Hotel Palace

Recent Reviews: 845

• User: Daniel T

  Trip type: Family

  Excellent 5* hotel with very passionate front desk team

  We have stayed 5 wonderful nights celebrating our 8th wedding anniversary in September and this was very important trip for us due to not being able to travel for good for the last 6 years.I could proudly say that was wow experience and worth the wait from the first entry till we needed to say see you next time.Firstly, the luggage porters were excellent picking up the baggage straight from the ca… Read moreWe have stayed 5 wonderful nights celebrating our 8th wedding anniversary in September and this was very important trip for us due to not being able to travel for good for the last 6 years.I could proudly say that was wow experience and worth the wait from the… Read more

• User: Daniel M

  Trip type: Couples

  Below standard

  Unfortunately, our stay at the Grand Hotel Palace in Rome fell well short of what we would expect from a 5-star hotel.The front desk staff were not particularly helpful, with one young lady in particular consistently appearing to be in a bad mood. We reported on several occasions that the shaver socket in our room was not working, as we needed it to charge our toothbrushes, but nothing was ever do… Read moreUnfortunately, our stay at the Grand Hotel Palace in Rome fell well short of what we would expect from a 5-star hotel.The front desk staff were not particularly helpful, with one young lady in particular consistently appearing to be in a bad mood. We reported… Read more

• User: John B

  Trip type: Family

  Mediocre But Served Its Purpose

  This hotel is fine from a utilitarian perspective but there is a lot of room for improvement. The front desk staff are not terribly helpful (they never once were able to break larger bills when needed to tip bellmen) or friendly. The breakfast was fine but not great (though service was better there). The room lacks counter space which is needed when traveling between cities - this despite the fact… Read moreThis hotel is fine from a utilitarian perspective but there is a lot of room for improvement. The front desk staff are not terribly helpful (they never once were able to break larger bills when needed to tip bellmen) or friendly. The breakfast was fine but not… Read more

• User: Danielle W

  Trip type: Couples

  Not the Experience We Expected

  We stayed at the Grand Hotel Palace in Rome from Friday to Monday. Unfortunately, our experience was mixed.On arrival, the staff were not very helpful with our luggage, especially compared with the assistance we saw being offered to other guests. We also had people enter our room despite us having said that we did not want anyone to come in, which was disappointing and impacted our privacy. Why ar… Read moreWe stayed at the Grand Hotel Palace in Rome from Friday to Monday. Unfortunately, our experience was mixed.On arrival, the staff were not very helpful with our luggage, especially compared with the assistance we saw being offered to other guests. We also had p… Read more

• User: Sflmom93

  Trip type: Family

  Outstanding Stay at the Grand Palace Hotel

  Our stay at the Grand Palace Hotel in Rome exceeded our expectations. The location was outstanding—situated in a safe, upscale neighborhood and within easy walking distance of countless restaurants, shopping, and many of Rome's most iconic sights.The staff was exceptionally friendly, welcoming, and always eager to help, making us feel at home from the moment we arrived. Each morning, the breakfast… Read moreOur stay at the Grand Palace Hotel in Rome exceeded our expectations. The location was outstanding—situated in a safe, upscale neighborhood and within easy walking distance of countless restaurants, shopping, and many of Rome's most iconic sights.The staff was… Read more