Hostel Trustever

Recent Reviews: 194

• User: Odyssey38472739259

  Trip type: Solo travel

  Unacceptable hygiene issues and lack of customer support.

  I stayed for three days in a room with major cleanliness and pest issues. When I discovered the problem, I informed the receptionists. They took my phone number but no action was taken.I requested a full refund for my stay—which was unbearable and had to be cut short due to these conditions. Unfortunately, I received no assistance or compensation.To this day, I have tried to contact them via email… Read moreI stayed for three days in a room with major cleanliness and pest issues. When I discovered the problem, I informed the receptionists. They took my phone number but no action was taken.I requested a full refund for my stay—which was unbearable and had to be cu… Read more

• User: Companion55739398970

  Trip type: Solo travel

  Not good at all

  It is very terrible hostel there are alot of bug problems and apparently i am not only one had this problem i got skin problem i absolutely don’t recommend Reception don’t know English and one of them even i told him my flight will be at 3 he did not let me to stay for 5 hoursIt is very terrible hostel there are alot of bug problems and apparently i am not only one had this problem i got skin problem i absolutely don’t recommend Reception don’t know English and one of them even i told him my flight will be at 3 he did not let me to… Read more

• User: Hossem H

  Trip type: Solo travel

  A shame

  Its my first time writing a bad review and im so sorry for it but thats the truth, the first time i was accepted without any physical documentation.. so i didnt know its an obligation to show it, tonight i came to check in in late time exactly like the first time but i was rejected even i showed my passport, my visa and wanted to show my residency permit recu on my phone but still they refused it… Read moreIts my first time writing a bad review and im so sorry for it but thats the truth, the first time i was accepted without any physical documentation.. so i didnt know its an obligation to show it, tonight i came to check in in late time exactly like the first t… Read more

• User: David L

  Trip type: Friends getaway

  A dirty hostel

  The hostel was very dirty, the bed sheets had spots. There were insects in the bedroom. The bathroom was very dirty, the smell was very bad and the bathroom sink was block, in addition there wasn't hot water in the shower. The staff didn't change the bed sheets and the towel, also the air conditioning was always very hot and the staff didn't change the temperature. The hairdryer worked very bad an… Read moreThe hostel was very dirty, the bed sheets had spots. There were insects in the bedroom. The bathroom was very dirty, the smell was very bad and the bathroom sink was block, in addition there wasn't hot water in the shower. The staff didn't change the bed sheet… Read more

• User: ana g

  Trip type: Friends getaway

  this hostel is very terrible

  This hostel is terrible, the rooms smell awful, the beds have loose screws, the mattresses, sheets, pillows and everything are covered in disgusting stains. When you complain they completely ignore you. It's called Trastevere because it's a storage room, and the bathrooms smell terrible.This hostel is terrible, the rooms smell awful, the beds have loose screws, the mattresses, sheets, pillows and everything are covered in disgusting stains. When you complain they completely ignore you. It's called Trastevere because it's a storage room, and t… Read more