Hotel Alexandra

Recent Reviews: 1920

• User:michelekV8043CC

  Trip type: Family

  fantastic stay

  21 Nov 2023

  This hotel is in a fantastic position We arrived at the metro and it was literally across the road. All the staff were very friendly. Our room was on the second floor overlooking the street but it was unbelievable quiet when the windows and shutters were closed. The room was clean and comfy and breakfast covered something for everyone. It felt very safe in the area and we walked everywhere - trevi fountain, spanish steps, colosseum and even vatican city only took about 30 minutes. The only downside was that the coffee, tea and milk werent replaced when the room was cleaned so we had to keep asking for more Simone Iovacchini, Direttore generale at Hotel Alexandra, responded to this review Dear GuestThank you so much for taking the time to share your wonderful review of your recent stay at our hotel. We're thrilled to hear that you had such a positive experience, and we truly appreciate your kind words.It is our ultimate goal to provide each guest with a memorable and enjoyable stay, and we are delighted to learn that we succeeded in making your visit special. Your positive feedback about our services and amenities warms our hearts and motivates us to continue striving for excellence.Our team takes great pride in creating a warm and welcoming atmosphere for our guests, and it's fantastic to know that you felt well taken care of during your stay. We will make sure to share your compliments with our staff, as they will be overjoyed to hear about your satisfaction.We look forward to the opportunity to welcome you back in the future. If there is anything specific you would like to see or experience during your next visit, please do not hesitate to reach out to us. Your feedback is invaluable in helping us improve and tailor our services to your preferences.Once again, thank you for choosing our hotel, and we can't wait to have you as our guest again.Warm regards,Simone Iovacchini

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• User:Erick C

  Trip type: Couples

  A nice hotel in a centric place

  17 Nov 2023

  A nice hotel in a centric place...near Spanish steps, Via del Corso, Trevi Fountain, Pantheon....and not that far from the Colliseum...Metro station is one block away, and a lot of bus lines pass near it... Simone Iovacchini, Direttore generale at Hotel Alexandra, responded to this review Dear guest,thank you for staying with us and for posting your positive review on TripAdvisor. I'm so happy to hear that your experience was extremely positive, thank you for highliting the location of the Hotel, that is a plus of the property.I really hope we can meet again at the hotel in the future.Best regards,Simone Iovacchini

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• User:Carlos V

  Trip type: Couples

  Happy stay in Rome

  13 Nov 2023

  The room was clean and quiet as we had wished for our stay. Breakfast was good and had a lot of choices.The location of the hotel is excellent, in a very nice area of Rome, and it is highly recommended in particular for a short stay in this beautiful city. Simone Iovacchini, Direttore generale at Hotel Alexandra, responded to this review Dear Guest,thank you for taking your time to post your review. I really appreciated your comment and I hope we can another opportunity to meet you again in our property.Best regards,Simone Iovacchini

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• User:V7406TQdavidb

  Trip type: Family

  Kept promising a luxury experience and did NOT deliver at all. Really disappointing.

  11 Nov 2023

  We were really let down by our experience with Hotel Alexandra. Our consistent experience was that they promised a lot but the delivery was very disappointing. 1. We requested a car to pick us up at the rail station. Their ad showed a really nice luxury limo. I didn't expect to actually get that, but the smoke-filled mini-van that we got was way on the other end of the scale. The driver didn't come inside to meet us so we kept calling the hotel to try and understand where he was parked. Turned out he wasn't parked. He kept circling. It was just a really disappointing experience for what was a pretty hefty fee. A taxi would have been much cheaper and much easier.2. When we arrived, they were confused we weren't a group of four. Not sure how they determined this as we specifically had e-mailed with them and told them there were two of us. This confusion led to:3. We had booked a nice suite, but got a room that was devoid of furniture except for three beds (for four people, it seems) and a few uncomfortable table chairs. There was a lot of room, but it was not a nice place to stay. It looked like an attic that they'd had someone's nephew try and convert into a room. It did have a very spacious balcony, but the view was just of rooftops (we had some wonderful city views at other hotels in Naples and Venice).4. Worst of all, the hotel room clearly had some water damage from the bathroom (see attached pictures). This led to a musty odor that really bothered us. We asked about moving to a smaller room and were told they had nothing. My wife tried asking again on our second day and was told they didn't understand the request the first time. They still said they had nothing to move us to. 5. When we mentioned the problems at check out, the desk clerk got very defensive and said it wasn't her fault and that she tried to tell others, but no one would listen to her.All in all, we paid a lot of money for a luxury experience and received a very disappointing experience in every direction. Would not recommend staying here. While the location is excellent and the lobby is very nice, nothing else ended up being a good experience. Please look elsewhere for a quality hotel stay in Rome. Simone Iovacchini, Direttore generale at Hotel Alexandra, responded to this review Dear Guest,We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. We are truly sorry to hear about your disappointment with the confusion with the Taxies and the bathroom issue.Unfortunately, technical issues can occur from time to time, despite our best efforts to prevent them. We understand that this impacted your experience, and we deeply regret any inconvenience it may have caused you.Rest assured that we take your comments seriously, and we made the necessary repairs to address the bathroom issue promptly as soon as we could. We are committed to ensuring the safety and comfort of our guests, and your feedback serves as a reminder of the importance of our ongoing maintenance efforts.We would like to have the opportunity to make it up to you on your next visit. Please feel free to contact our front desk or management team directly, and we will ensure that your stay is as comfortable and hassle-free as possible. We value your business and hope to have the pleasure of welcoming you back in the future.Thank you again for sharing your feedback with us, and we hope to see you again soon for a more enjoyable stay.Sincerely,Simone Iovacchini

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• User:Adrian D

  Trip type: Solo travel

  Grand old lady of Roman hotels

  11 Nov 2023

  This is a grand old hotel in a smart part of Rome. I thought the staff very pleasant and helpful and enjoyed my stay. Showers can take a little while to run hot, but after a few minutes they come good! All in all, an enjoyable stay. Simone Iovacchini, Direttore generale at Hotel Alexandra, responded to this review Dear Guest,thank you for posting your positive review on TripAdvisor. We are glad to hear that your experience was overall positive. Your constructive comment will help us to improve our performance.I really hope we can meet again at the Alexandra.Regards,Simone Iovacchini

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