Hotel Altavilla 9

Recent Reviews: 65

• User:Pierre S

  Trip type: Solo travel

  Avoid – Broken Bathroom, No Maintenance !

  30 Jun 2025

  The location is excellent, and the staff tried to help, but my room’s toilet didn’t flush for 3 days, and the shower flooded due to a blockage. I had to use a communal basement WC—unacceptable for any hotel. No maintenance was provided despite complaints. Age/rundown decor is one thing, but hygiene and basic facilities are non-negotiable

• User:Toni K

  Trip type: Family

  Hotel and staff nice, Trouble with Management

  19 Feb 2025

  We stayed with Hotel Altavilla in July 2024. I cannot complain about the staff as everyone was friendly, the rooms were nice, and the location was perfect. But, I am extremely frustrated with management. I was double charged in error, and even though management acknowledged the error and promised to repay me, to this day I cannot get my money back. They have stopped responding to my e-mails, so I must reach out through other methods to try and get my money back. I am so frustrated that I have had to fight for months now to get my money. I have already provided all information for them to refund me. I hope management will reach out to fix this immediately!

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• User:Yzfjamie

  Trip type: Couples

  Absolutely abysmal. Unsafe. Uncomfortable.

  08 Oct 2024

  So we arrive at check in. 5 euro per person per night city tax. Came to pay and they only accept cash. Eventually we found an ATM, paid and got up to our floor. Bare in mind this is a lift/elevator with no stairs, so if you're claustrophobic like myself, every day is torture.Remember the sliding block mosaic game to make a picture you played as a kid? This was the wood flooring. It slid when you walked down the hallway. Super unsafe.Got into the room (room 128) looked okay for the price until we sat on the bed. The bed was raised in the middle meaning either side you were leaning towards the edge. The pillows were practically a sheet. Super thin and no support at all. The bathroom sink leaked onto the tiled flooring making getting out of the shower almost a death trap. The shower was never hot and you couldn't run a tap and shower at the same time. Each day the staff would come in and make the bed, empty the bin. They wouldn't replace the towels though. They also never replaced the bar of soap they threw away from the sink until the final day. All in all, other than the location being convenient, there was nothing good about this hotel

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• User:John S

  Trip type: Family

  Happy customer

  25 Sept 2024

  Service on the front desk was excellent. Had a few problems with our first night and Francesco resolved the issue quickly by giving us another room. Very happy with the service.Close to the Rome termini and central to Rome’s tourist sites all within walking distance.

• User:Tori S

  Trip type: Family

  WORST HOTEL! NEVER STAY HERE!

  15 Feb 2024

  If there’s only one review you read and take seriously, let it be this one. There’s no hidden story or detail here. This was our (2 adults, 2 children) true, real life experience. There were two men upon check in. An older man I presume is the manager and/or owner, and another man who is the younger of the two. The older man was rude from the get go, demanding passports and just being rude in general. The younger of the two men were polite at check in. We arrived sometime after 9:30pm, after a very long travel time. We could not believe what we walked into. To put it into perspective, we are not a family that stays at fancy hotels; we generally go for the cheaper (as long as clean and safe) hotels - so we really were not expecting anything outside of clean and safe. The room was covered in black mould. There was mould everywhere. There were exposed electrical wires. The casing of electrical things (e.g., power points and light switches) were falling off. The shower was not connected to the wall, and the shower head would just fall as it was just balancing on its own but once water ran, it would fall off. Not only this, but the water temperature changes at random resulting in my 8yr old being scolded/burnt in the shower. As the children were absolutely exhausted the time we got to the room, we did stay the first night. The room also was NOT as pictured. The beds were hard as rocks, leaving us in crippling pain and receiving very little sleep. Even the kids woke throughout the night with discomfort. The curtains do not move much, so if you stay here, expect the sun in your face as it rises. I tried to call the front desk to discuss while the kids rested the first night, but the phone wasn’t even connected. Plugged in with wires exposed but not working. The next morning we expressed all our concerns and showed the cleaning staff the mould, etc. was hard to discuss as almost no English speaking. They offered us a different room, we went and had a look and it was exactly the same - black mould everywhere, filthy, exposed wires, broken items, etc. Disgraceful. The fact that they chose to show us this second room after our complaints of the first just tells you that every room looks that way or worse. It was so bad that we decided we had to leave - given black mould and all mould is toxic and the danger of the exposed electrical wires to my children. However, the old man (that I mentioned at the beginning) refused to negotiate a refund or partial refund and instead told us to contact Expedia (where we booked). If you read other reviews, he tells everyone who has problems to do this - and it’s because he knows it’s how he gets away with everything. Expedia contact him to ask for a refund and he can simply decline and they accept that and tell you there’s nothing they can do - so I ALSO do not recommend booking through Expedia either. He also over charged us “city taxes” and demanded it had to be made in cash. In the rush to leave, with upset kids due to their lack of rest and discomfort, I left my AirPod at the hotel on the bed. I consistently attempted to contact and talk with them about this, as did the new hotel we moved to, and they refused to talk/discuss. This is theft. Honestly, I would not even recommend this hotel to my enemy. Believe me, nothing is worth staying here. Not the location, not the cost, nothing. AVOID AT ALL COSTS.

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