Hotel Eliseo

Recent Reviews: 756

• User:E5982QDfrancescor

  Trip type: Business

  Outdated hotel, bad smell, poor maintenance and unacceptable staff behavior

  01 Apr 2026

  Very poor experience. I stayed at this hotel for two nights and I strongly discourage anyone from choosing this property.The hotel is clearly outdated and poorly maintained. The room had peeling wallpaper, an unpleasant smell, and a bathroom in unacceptable condition, including a leaking bidet. Even more concerning, the bed sheet cover was not changed for the entire duration of my stay, which is simply unacceptable for any hotel.The room layout was also impractical: the internal window shutters could not be opened because the television was placed in front of them, completely blocking access. This reflects a lack of attention to comfort and functionality.What made the experience even worse was the attitude of the reception staff. They were not welcoming, not inclined to listen, and showed very little attention to the customer. When a colleague of mine came to briefly meet me to discuss a work project, he was not allowed to enter the hotel. The staff even mentioned they would call the police, which felt completely disproportionate for a simple and common request. The conversation took place with raised voices and a rude, unprofessional tone.Overall, the hotel is old, poorly maintained, and the service is far below expectations. Between the bad smell, lack of cleanliness, maintenance issues, and unprofessional staff, this was one of the worst hotel experiences I have had.I would definitely not stay here again and strongly recommend choosing a different hotel.

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• User:Rose P

  Trip type: Couples

  Loved it!

  09 Mar 2026

  I loved Hotel Eliseo with its old world charm. I particularly liked the decor with the house plants and paintings.The staff were very efficient and friendly especially Roger on reception and Marco in the dining room.The room was lovely cosy and with everything you might need although we did bring English breakfast teabags from home. The bathroom is very long and thin but the shower was nice with glass doors not a plastic curtain that sticks to you.The location is brilliant right next to Villa Borghese Gardens and a short walk away from the Spanish Steps and the Trevi Fountain. And there were plenty of restaurants and cafes nearby so we were spoilt for choice.

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• User:Lichfieldlady

  Trip type: Family

  Good location

  22 Feb 2026

  Hotel is very dated but staff were friendly and helpful. Room was basic but clean with beds nicely made every day. Rooms were quiet. Breakfast was basic.The location was brilliant though and we could easily walk everywhere we needed to go. Lots of restaurants nearby and you felt safe.

• User:chrisjE731ML

  Trip type: Couples

  Buyer Beware

  31 Oct 2025

  Based on a great previous stay at this hotel we booked in February 2025 for another stay in July 2025. Unfortunately we had to cancel due to a surgery in June 2025 and advised the hotel of this by email well in advance of the one night before arrival cancellation policy. On checking our bank statement we noticed that the hotel had charged us for the first nights stay, contradicting their published policy. We called the hotel numerous times, emailed their administration department with screenshots of our booking/hotel cancellation policy Etc. and continued to call until last week (w/c 20.10.2025). During this call the hotel hung up and needless to say, we are still 184 Euros out of pocket. This property is part of the Leonardi Hotel group and we are hopeful that somebody from the group will read this and contact us. This review is just to make people aware that they are not honouring their published commitments and if your reservation plans change, we wish you the best of luck.

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• User:IRMA C

  Trip type: Family

  Do my trust the photos!

  25 Oct 2025

  My sister made the reservations through Trip. com. All in order, confirmed & reconfirmed in emails. As soon as we entered the hotel, the front desk attendant greeted us by name & immediately informed us that our reservations had been cancelled by management at the last moment bc the hotel had booked a large group of 40 & needed our two rooms. We were unceremoniously bumped out. In fact, we were dismissed without further a do, without any apologies or satisfaction. Management ( Leonardo Group) had been able to secure us rooms in another hotel, Torino, & practically kicked us out! As courtesy, hotel management, would pay a taxi for us! . As for the lobby & surroundings, very shabby, old, crumbly, dead looking, wooden floors showing lack of maintenance, pieces missing, covered with old rugs & furniture that has seen better days… ugh! Obviously we never saw the rooms, but from photos posted, they look the same as the rooms in the hotel they put us up, Torino. Also old& shabby. After this total lack of professionalism & missing any trace of basic hospitality , I cannot recommend for anything this semi cockroach motel.

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