Hotel La Fenice

Recent Reviews: 258

• User:marypanou

  Trip type: Friends getaway

  Zero Flexibility and No Understanding in a Time of Crisis

  02 Apr 2025

  Unfortunately, our experience with Hotel La Fenice was extremely disappointing. We had a reservation for early March 2025, but due to the nationwide strike in Greece following the tragic train accident in Tempi, all transportation was suspended, including our flight.Despite providing full documentation and kindly requesting either a rescheduling of our stay or a partial refund, the hotel showed no understanding or flexibility whatsoever. They refused to accommodate our situation, even though it was clearly a case of force majeure, and not a personal cancellation.As 25-year-old students, this trip meant a lot to us, and losing the entire amount without any empathy or effort to assist was truly disheartening. We would not recommend this hotel based on their lack of customer care and rigid approach to an exceptional circumstance.

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• User:Adradas-Shanghai

  Trip type: Family

  Clean, good location

  25 Jul 2024

  Clean and decent hotel in a very central location, but in a quiet street. Hotel has no reception which is a bit inconvenient, as you need to go around the corner to their sister hotel for check- in and check - out Air con functioned well Bathroom is spacious and renovated, shower with enough hot water and pressure. Besides the bathroom the hotel is a bit outdated,

• User:Dean William Z

  Trip type: Couples

  Hotel Le Horrible

  14 Aug 2023

  Well where do I start…We arrived in the sweltering heat to be greeted with a sign on the front door that we had to go to another hotel, Hotel Concordia, to check in, as there is no staff at reception for Hotel Le Fenice.Upon receiving the keys to the property, Room 202, we made our way to the room and immediately smelt a strong odour of mould. There were mould stains on the ceiling with little flies around it. We turned the aircon on to try and get rid of the smell as the room felt very damp, but this appeared to make it worse.The aircon was on some sort of timer, which switched off every 5 minutes and sounded like a small jet engine when starting back up.The shower filled up water and took a while to drain, and due to slow drainage, the shower left dirt behind in the tray.The sink was cracked and looked very poor.The bed had a mattress topper on top, which was too big for the mattress, so when you slept on the edge it felt like you were going to slide off the bed. My partner and I were very itchy laying on the bed, which we were concerned about as we had previously read reviews about bed bugs.The Wifi does not work in the room, you need to go out into the hallway.Due to the strong odour of mould I could not sleep and spent most of the night/morning in the hotel foyer to get away from the room.I advised the hotel staff at Hotel Concordia the following day of the foul mould odour and everything else wrong with the room, and that we will be checking out as we have found alternate accomodation, to which the hotel staff said “ I’m sorry about your stay”.There was no offer to move into another room, nor was there any offer of a refund for the second night, or a partial refund for the first night.Do not stay at this property.

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• User:Carmen F

  Trip type: Family

  NOT AS ADVERTISED!

  02 Aug 2023

  Hotel la Fenice is not as advertised!!! The pictures are a lie! There is no front desk reception. You need to lug your luggage up the uneven road and around the block to Hotel Concordia. The place smells like mold. I booked a 'Basic' room with a double bed. I expected it to be in a full service hotel with a front desk/security and to not be musty. Do not trust the pictures!!!

• User:msjsnow

  Trip type: Couples

  Bed bugs. Enough said.

  13 Jul 2023

  If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep.I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

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