Hotel Pace Helvezia

Recent Reviews: 1118

• User:Ladylee33456

  Trip type: Family

  Spotlessly clean, comfortable hotel. Close to all central tourist spots

  10 Mar 2026

  Just come home from an incredible week long stay in this lovely hotel. The staff are super friendly and incredibly helpful. One couple in our party needed to move rooms, as their original room was at the front and incredibly noisy due to traffic and the never-ending sirens of Rome! The Receptionist had them moved immediately to a much quieter room. There are two lifts ( one is wheelchair friendly from reception) and although they look small, they can carry 4 people easily. The bedrooms were spotless and well decorated in a lovely gold wallpaper. Bathroom was spotless and bed very comfortable. Coffee and tea making facilities in rooms. The restaurant is up four steps from reception and wheelchair users would have to go up one floor in the lift, get in the other lift and go back down again! A bit of a faff, but doable! Breakfast in the restaurant was very good indeed- much better than other Roman hotels I’ve stayed in! Scrambled eggs, cold meats, cheeses, toast, croissants and pastries, cereals, yogurts and fruits as well as coffees, teas and juices. The downstairs reception rooms were very spacious and comfortable and we were allowed to take bottles of wine/spirits that we had bought and drink and socialise in there. The same with the rooftop terrace that is accessed from floor 6. We took our bottles and glasses up there too which was very nice in the sunshine after a tiring day sightseeing! The road outside is incredibly busy and the non stop sirens drive you insane! We were lucky enough to have room 21 which was at the back and very quiet and if it hadn’t been for the inconsiderate room neighbours, I would have slept like a log, but some people have no manners or courtesy and think only of themselves! ( which is not the hotel’s fault). All in all a very enjoyable stay and I would thoroughly recommend this hotel to everyone I know who is travelling to Rome! We will definitely stay here again as it is also very close to the central tourist spots and close to some very good restaurants- one of which is Le Lanterne- a 1-2 minute walk away! This hotel offers free WiFi too.

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• User:CraigDirksen

  Trip type: Couples

  Authentic Roman charm

  11 Feb 2026

  We found the hotel very clean and comfortable. We wanted something with an authentic Roman vibe - didn't want to stay in an American-style hotel in Rome. Hotel had much character and "faded elegance" that appealed to us. Great location, just steps from the Roman Forum and easy walking distance to the Trevi Fountain and the Spanish Steps. Included breakfast was adequate if not great, but was fine. Would definitely stay there again. It's on a busier street and I was a little concerned about traffic noise, but it died down before bedtime and was not an issue.

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• User:321adeo

  Trip type: Family

  Avoid Hotel Pace Helvezia

  02 Feb 2026

  Room had a single working plug socket but had to push bedside table onto plug to stop it falling out.Although clean, could do with a splash of paint or some livelier wallpaper.Reception staff member would not offer any advice on local restaurants only stating that they are set up for tourists (overcharge non Italians).Breakfast room (brekkie was 7-10) ran out of bread by 8.55 & basically told me in a manner that it was my fault & that I should get there earlier. It was a man on Friday (Jan 30th, 2026) who managed the room & his attitude was disgusting.If his is deemed a 4 star hotel, Premier Inns are 5 star!

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• User:Garry M

  Trip type: Couples

  Rome in January

  13 Jan 2026

  I did my research & booked The Pace Helvizia Hotel.I wanted a central location, close to all of the iconic landmarks at a price that I was happy with.This hotel did not disappoint, we could not have chosen a better place.I did read past reviews & my take on it is simply that I was not expecting a modern contemporary feel with sharp decor. What we got was ornate ceilings, draped curtains & traditional inlaid wooden furniture- it all added to the experience.The staff were friendly & welcoming, the breakfast was very good & the hotel was clean.There is a roof top terrace with amazing views across the city, we could see St Peter’s Basilica which looks stunning at night. I would definitely go back & would recommend Pace Helvizia without hesitation.

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• User:Valentina Y

  Trip type: Solo travel

  Do NOT stay here

  08 Jan 2026

  Cleanliness and facilities are unacceptable:– Extremely low water pressure and very slow drainage, causing flooding during showers– Broken water pipes in the room, never repaired– Visible dust and black debris on the bed– Skin itching after sleeping– Breakfast plates not properly cleanedIf these alone don’t make you leave, read carefully what happened next.I paid for multiple nights and was already staying in the room, but the hotel sold my room to another guest while my stay was still ongoing.Because my reservation was split into several bookings due to a flight cancellation, the hotel used this as an excuse to manipulate the situation: • On the first day, night staff told me I must change rooms the next day. • The next morning, the manager said I did not need to change rooms. • That same evening, I returned to find my room door blocked with a note telling me to go to the front desk.At the front desk, the night staff openly admitted that my room had already been sold to someone else. I was told I “had to move.”I asked to change rooms immediately.They said the hotel was full and told me to move the next day instead, meaning I was expected to accept being displaced because of their mistake.Then it got worse.I was told that if I wanted to continue staying, I needed to pay extra starting that very night — even though: 1. I had already paid for my stay 2. The hotel had already resold my roomSo the room was sold twice, and I was asked to pay more for it.Communication was hostile and unprofessional. The night front desk refused to answer calls, hung up directly, and repeatedly said “I’m busy.” Management kept changing their statements and offered only one type of “solution”: whatever was easiest for the hotel, not the guest — including asking me to leave my luggage at the front desk during the day with no room provided, despite payment.This is not a misunderstanding.This is mismanagement, overbooking, and pressure placed entirely on the guest to absorb the consequences.By the way, I stayed for three full nights, and no one ever came to fix the broken water pipe — not once, all the way until checkout.This is absolutely not a four-star hotel.There are many better options nearby. Avoid this place.

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