Hotel Royal Bissolati

Recent Reviews: 85

• User:Gabriela Z

  Trip type: Family

  The worst hotel of my life

  26 Nov 2025

  I want to share the bad experience I had during my stay at this "4 star" hotel.To begin with, breakfast was supposedly included, but we only received it on the first day; the rest of the time it was just coffee and stale pastries. The reason given was that there was a problem, but they never told us what it was. Later we found out that the real reason was that we were only two of us guests throughout the entire hotel. What happened next was the following: Firstly, Saturday night at around 11:00 p.m., when we went down to the reception area in order to leave the hotel, we found that there was no staff member present. We spent a long time calling from the reception desk without receiving any response, and the exit door was locked, preventing us from leaving the hotel. Eventually, we managed to exit on our own, by removing a security latch from the door, as no one came to assist us.A few minutes after we left, we received a phone call from the receptionist, presumably because the record of our unanswered calls from the empty reception had been registered. We informed her that we were guests and had already left the hotel due to the absence of staff.Secondly, when we returned to the hotel at around 2:00 a.m., we again found that the reception was completely unattended and that all access doors were locked,, preventing us from entering. We attempted to contact the hotel staff by calling 15 times the phone number posted on the door. The receptionist answered only once, saying she “did not understand,” and then did not answer again, leaving us without assistance.We remained outside for approximately two hours, in low temperatures, without any help. Finally, some police officers who were in the area they helped us us, First by knocking on the door, then by phone to the reception numbers, and even by turning on the lights and the siren of the patrol car, with the intention that someone would come out from inside the hotel. Finally, the police managed to open a side door that was not the usual hotel entrance, once again demonstrating the lack of supervision and security of the hotel.I consider that the total absence of staff on both occasions, the impossibility of leaving or entering the hotel, the lack of response despite repeated calls, and the lack of control over access points are extremely serious issues that compromise the safety, peace of mind, and service quality that a four-star establishment is expected to provide.

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• User:Eleanore P

  Trip type: Family

  Fantastic Stay – Perfect Location, Wonderful Staff, and Great for Families!

  08 Aug 2025

  Perfect base for exploring the city. Just a few steps from the Metro, we got everywhere with ease with lots of sights within walking distance. Rooms were comfortable with great beds, fab air con, and rainfall showers. The staff were very welcoming and full of great local tips. Loved relaxing on the rooftop terrace after a day sightseeing. The hotel is fantastic for families — we even had our own “wing”! Breakfast was generous with a great selection and something for everyone. We’ll definitely be back!

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• User:Aizele O

  Trip type: Family

  Warning! Avoid this Hotel!!!! Please!

  02 Oct 2024

  Warning: AVOID THIS HOTEL! I want to warn anyone considering a stay at this hotel. My husband and I booked a stay from September 27-30 to celebrate our 40th birthdays. Due to my father-in-law’s health issues, we had to bring our two children along (3 & 11) but my husband forgot to update our booking.Upon arrival, the receptionist loudly informed us that we could not stay in the double room. I was embarrassed on how she was talking to my husband, I am just so glad no one is in the reception during that time. We were demanded to pay 240 Euros per night, totaling 720 Euros for our stay, which was far too high for what we received. We were being taken advantage of in a stressful situation. We know that we are at fault as well but charging us 240 euros per night was unreasonable! The room was so small, good thing the 4 of us manage to fit on one bed. After this, I hurriedly double check the rest of our hotel bookings on this Europe tour and unfortunately on our Florence hotel our children was not included as well. I immediately called the hotel and to my surprise they said if we wanted additional bed they will charge 10 Euros per night but if we dont then there will be no charge at all with free breakfast for all of us! If you’re looking for a hotel that values its guests and handles situations fairly, look elsewhere. This hotel will rip you off and take advantage of you. Please be cautious before booking or do not book at all.

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• User:Sonia D

  Trip type: Couples

  Great stay

  30 Sept 2024

  Nice, spacious, clean room with a king bed. The lack of a closet was a bit awkward, but otherwise the room entirely met our needs. Comfortable bed and great water pressure for the shower. Also great breakfast buffet. Centrally located. 5-minute walk to Piazza Barberini and its metro. But what really makes the difference is the staff. They are ultra helpful and Judy at the breakfast buffet never stops and still always has a pleasant greeting and a smile.

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• User:Alan F

  Trip type: Friends getaway

  Location great, very comfortable.

  01 Oct 2023

  About a ten minute walk from everything basically, this hotel sits in a great Neighbourhood about 100m from the US embassy with plenty going on. About 10 min walk from Termini. Staff are great but not too many of them so run with minimal staff, lovely rooftop bar that was only open to residents, breakfast was good but the hot stuff wasn’t great. Room was a corner one with sort of shower roomSuite which was unusual and room was well appointed. Bar is in reception but functional. All in all a great stay and would use again as reasonable enough and location great.

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