Hotel The Haven Roma Hotel

Recent Reviews: 177

• User:paulodetarsor2020

  Trip type: Couples

  An Exceptional Gem in Rome — Flawless Service and Unforgettable Hospitality

  02 Mar 2026

  We recently stayed at The Haven Hotel in Rome from February 12th to February 20th, and the experience truly exceeded our expectations. The hotel proved to be a genuine gem — elegant, welcoming, and impeccably managed.The staff’s service was simply exceptional. In particular, Fátima, Karen, and the director stood out for their diligence, attentiveness, kindness, and genuine care. Every interaction reflected the highest level of professionalism, and we truly felt at home throughout our stay.We would also like to make special mention of Salah, who handled our luggage with remarkable care and attention. His courtesy and professionalism were evident from the very first moment and added meaningfully to our overall experience.The breakfast deserves special recognition. It was outstanding — beautifully presented and prepared with a level of quality and refinement comparable to that of a Michelin-starred restaurant.Without hesitation, this was one of the finest hospitality experiences we have had in Rome.

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• User:Camper43235814903

  Trip type: Couples

  Great place, great service

  18 Apr 2025

  We really loved our stay at this hotel. It was walking distance to the tourist spots. Karen, Daniel and Dario were very helpful at the front desk. Karen went above and beyond in making sure we got restaurant reservations and knowing which trains to take to go to all the popular places. Otabek and Alessio served the most delicious breakfasts with a wonderful smile. Thank you

• User:GiaRosen

  Trip type: Couples

  Another Excellent Stay

  12 Oct 2024

  Excellent stay. Spacious, clean room - very comfortable bed - Breakfast was superb. The staff were excellent, friendly and exceeded all expectations. I love the location- 20 min walk to “touristy” area - but tucked away in a residential area. Dario Segnalini, Direttore generale at Hotel The Haven Roma, responded to this review Dear Guest, We wanted to thank you again for your positive review regarding your recent stay at The H'All Tailor Suite.Our hotel is very close to the city center, all main historical attractions such as: Popolo Square, Spanish Steps, Trevi Fountain, Pantheon, Navona Square, St. Peter Basilica, Vatican City and more are in walking distance.We are delighted to learn that you appreciate the quality of the services provided by our staff and the exquisite gourmet breakfast served in the Michelin Starred All ‘Oro Restaurant.We are dedicated to ensuring a unique and personalized level of hospitality for our guests, to offer a “tailor-made” stay, for which our staff takes care of our guests by attending to all their needs.We thank you again for sharing your positive experience and we really hope to welcome you again soon for another memorable stay.Kind RegardsDario SegnaliniHotel Manager

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• User:Kirra S

  Trip type: Couples

  They Stole from our bedroom! Do not stay

  18 Aug 2024

  DO NOT STAY! THEY STOLE FROM US**I recently stayed at The H’all Tailor Suite with my fiancé. First of all, this is not a 5 star hotel.. it is more equivalent to a 3 star. The accommodations were nice, but definitely not 5 star. I am appalled by the way we were treated while staying there. My fiancé and I left for the day and when we came back that evening I noticed my wallet was gone and his $200 power bank stolen as well. I made sure earlier in the day to take my license, credit card, and bank card with me and switch them into my small purse. So luckily those were not stolen, however my global entry card, $50 cash, and a couple other credit cards were stolen. I am aware that I did not put the power bank or wallet in a safe, thus that is my responsibility. But when we searched for help from the hotel staff they were awful! Reception did not speak much English, which I was very understanding of so I used Google translate, but the one guy would read what I wrote and then ignore/dismiss my questions and turn around to his colleague to continue speaking Italian in front of me. All I wanted were answers as to how it was stolen. They refused to help us call the police and no manager would answer their phone. The receptionist finally got through to who I thought was a manager, but was just his coworker Elisabeth. She got on the phone with me and said “that is impossible for something to be stolen from your room and it’s not our problem.” What kind of response is that?! My fiancé and I finally reached out to the police ourselves when we found the phone number, however we were unable to file a report at the station the next morning because we had a flight early. We emailed management and they were just as unhelpful as their staff. Not Once, did someone ask me what my wallet or the power bank looked like and Not Once did someone say they would let me know if it turns up. Again, I understand I left it out of the safe, but there is still a certain amount of respect and hospitality that I think guests deserve, especially when we’re paying whatever amount to stay in a “5 star hotel;” as they call themselves. Bottom line DO NOT STAY HERE unless you want to be treated poorly or accused of stealing your own things.

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• User:wsj2013

  Trip type: Couples

  Disappointing

  31 May 2024

  This hotel is in a state of flux with serious problems in maintenance & management. On arrival the included breakfast quoted on the original reservation was denied, and only provided when our travel agent generously covered the cost. A special breakfast she also ordered & paid for, a birthday surprise, never happened. The air conditioning broke, leaving us with 3 days of an unbearably hot room with only a fan. Upon our early AM checkout I requested management contact me to discuss our concerns. No one was courteous enough to even respond. Kudos to the Michelin starred restaurant on the property-truly five star in every respect & an unforgettable dinner experience. Dario Segnalini, Direttore generale at Hotel The Haven Roma, responded to this review Dear Guest,We are deeply sorry that you did not enjoy in full your experience at The H'All Tailor Suite.Although, we work very hard daily for the guests’ satisfaction and we are so sorry about the issue that you had with the air conditioning during your stay.We would like to inform you that the hotel has changed its management and is undergoing a period of progressive renovation, in order to improve all aspects of the hotel.We really hope that you will give us a chance to change your first negative impression, we will be glad to ensure you a memorable stay.Kind RegardsDario SegnaliniHotel Manager

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