Hotel Zone

Recent Reviews: 846

• User:X7067BAS

  Trip type: Friends getaway

  Friendly Staff, Comfortable Room

  14 Jan 2026

  I wasn't planning on staying at the Hotel Zone, however my other hotel choice did not work out, and it turned out to be a great experience. It isn't the fanciest hotel around, but the staff was very friendly and helpful and my room was surprisingly comfortable. The Hotel Zone is a great choice if you need to stay in the Balduina area of Rome and the price is right. Highly recommend!

• User:jamesmL6738ES

  Trip type: Friends getaway

  Zone Hotel; find a more central Zone of Rome!

  30 Jul 2024

  This hotel was ok. booked via BA holidays, advertised as 4*. I've stayed at loads of hotels but this was not 4*.It was outdated; the bathroom was in need of upgradeThe location was nice but not central. A few train stops and a 10 minute walk to the Vatican. If you go the centre of Rome, it is 30 minutes away. With luggage from the station, it was not easy.Breakfast was OK. I wouldn't write home about it. Wouldn't pay extra for it personally. Staff were absolutely fine. Groupe Valadier Roma, Direttore generale at Hotel Zone, responded to this review Dear jamesmL6738ES,Thank you for taking the time to share your feedback about your stay at Hotel Zone.We’re glad to hear that you appreciated the staff’s professionalism and the location’s overall appeal, even though it’s not as central as you had hoped. We understand that proximity to the city center can be an important factor, and we strive to provide clear information about our location to all our guests.We regret that certain aspects of your stay did not meet your expectations for a 4-star hotel. Your feedback about the bathroom’s condition and the overall outdated appearance has been noted, and we are actively working on upgrades to improve our facilities.As for breakfast, we aim to offer a satisfying selection for all tastes and will consider your comments as we review and enhance our offerings.Your input is invaluable to us as we continuously work to elevate the guest experience. We hope you might give us another chance in the future to provide a more enjoyable stay.Best regards,Guest Relations ManagerHotel Zone

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• User:Maria M

  Trip type: Business

  No internet, no air conditioning

  29 Apr 2024

  In the hotel, the Internet speed is not even enough to load the browser start window. The air conditioning in the entire building doesn't work, and inside you turn into an overcooked dumpling. Contact with the hotel was terrible, they refused to write that they did not provide the conditions stated on the website. I don't recommend it, especially not for a business trip. Groupe Valadier Roma, Direttore generale at Hotel Zone, responded to this review Dear Z9741XMmariam,Thank you for sharing your feedback about your stay at Hotel Zone.We sincerely apologize for the inconveniences you experienced. We understand how crucial a stable internet connection and a functional air conditioning system are, especially for business travelers. Your comments have been noted, and we are currently working to address these issues to ensure that our facilities meet the expectations of our guests.We regret that communication with our team did not meet your standards. Providing clear and efficient assistance is a priority for us, and we will take immediate steps to improve in this area.Your feedback is invaluable in helping us identify areas where we can do better. We hope you might consider giving us another chance in the future to provide you with a more pleasant experience.Best regards,Guest Relations ManagerHotel Zone

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• User:Georgea P

  Trip type: Family

  Disappointed

  31 Mar 2024

  Our experience at Hotel Zone was a rollercoaster of highs and lows, with several notable issues overshadowing the positive aspects of our stay. Despite being advertised as a four-star establishment, the reality fell short in various areas, leaving us feeling disappointed and frustrated.From the outset, the lack of a shuttle service ( which had stopped after COVID according to the receptionist) and the 10-minute walk to the local train station, contrary to what was advertised, posed significant inconveniences. Additionally, the absence of a map of Rome or information on train services upon arrival only added to the difficulties of navigating the city.Once settled into our room, further disappointments awaited. The dusty room and broken toilet, which emitted a constant running noise throughout the night despite our requests for repair, detracted significantly from our comfort and relaxation. The revelation that our initially assigned ground-floor room was subject to noise disturbances in the mornings and evenings further compounded our dissatisfaction.Communication breakdowns with hotel staff exacerbated our frustrations. Attempts to contact reception from our room inadvertently connected us to another guest, highlighting a glaring issue with the phone system that remained unresolved until after our departure. Despite repeated requests for assistance, the phone issue persisted, indicative of a lack of attention to basic maintenance.In the face of these challenges, there were some silver linings. The willingness of staff to assist with booking taxis, albeit at a considerable cost, was appreciated. Additionally, on our last day, a receptionist went above and beyond to help us print our boarding passes, albeit after them providing an incorrect email address initially.Overall, while Hotel Zone had moments of helpfulness and willingness to assist, it ultimately failed to meet the standards expected of a four-star establishment. From the lack of advertised amenities to communication breakdowns and maintenance issues, our stay was marred by disappointments. Proceed with caution if considering this hotel, and be prepared to encounter inconsistencies and challenges throughout your stay. Groupe Valadier Roma, Direttore generale at Hotel Zone, responded to this review Dear georgeap2016,Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Zone.We are deeply sorry that your experience did not meet your expectations and that several aspects of your stay fell short of the standards we strive to uphold. Please allow us to address the concerns you have raised.The suspension of our shuttle service post-COVID and the challenges you faced with transportation and navigation are regrettable. We will ensure our online information is updated to better reflect the current services available and provide more comprehensive guidance for guests upon their arrival.We sincerely apologize for the issues you encountered in your room, including cleanliness, the noise from the toilet, and disturbances in the ground-floor room. These issues do not align with our commitment to providing a comfortable and restful stay, and we will review our housekeeping and maintenance protocols to prevent such occurrences in the future.The communication challenges, including the phone system malfunction, are concerning and entirely unacceptable. We are actively investigating this issue to ensure it is resolved and does not affect future guests.We are pleased that you found some of our staff to be helpful and willing to assist, particularly in arranging taxis and printing your boarding passes. However, we regret any missteps in providing accurate information and will reinforce training to improve the accuracy and efficiency of our guest services.Your feedback is invaluable, and we are committed to using it to make meaningful improvements. While we regret the disappointments you experienced, we hope you might give us another opportunity to provide the high-quality stay you expected.Best regards,Guest Relations ManagerHotel Zone

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• User:Vinno2000

  Trip type: Friends getaway

  Roma visit

  14 Oct 2023

  Nice hotel, clean, tidy nicely kept.Was bed & breakfast & was good from start to finish!Family room for 2 but still had plenty of room to move.Amenities in the bathroom Good breakfast lots to chose fromBar was good also, gym availability however did not use this was only a 2 night stay