Iq Roma

Recent Reviews: 5608

• User:Anita P

  Trip type: Family

  Great stay, amazing hotel

  31 May 2026

  Excellent hotel. Great variety at breakfast. Staff were really helpful and friendly. Good location. Clean and staff always on hand to help!!Wonderful amenities too. Couldn't fault it.

• User:icma45

  Trip type: Family

  The place to stay in Rome!

  27 May 2026

  The iQ Hotel Roma turned out to be an excellent choice for us. After a relatively short walk from the train station we were greeted warmly and friendly by the front desk staff. Our room was very clean and maintained well during our 3 day stay. The breakfast buffet was tremendous. All staff could not have been more welcoming. It is a great location to walk or take public transportation. iQ hotel brand can be trusted to give you excellent service. Our return trip to Rome sometime in the future will definitely include this hotel as our place to stay!

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• User:twix534

  Trip type: Family

  When Things Go Wrong, You Are Mostly On Your Own

  25 May 2026

  The hotel itself is clean and quiet, and the location is acceptable though not especially central. However, for a 4-star hotel charging close to $500 per night, the level of service and care for guests fell well below expectations.We arrived around 9:00 a.m. after overnight travel, but could not access the room until the official check-in time because the rooms were supposedly still being cleaned. In addition, the original room keys we received did not work. When we informed the front desk, we were told to come back downstairs for replacement keys, and a staff member dismissively indicated that this kind of issue was fairly common.By the evening, after overnight travel, hours without access to the room, and dealing with the key issue, I was tired and distracted. I believe this partly contributed to my accidentally leaving my iPhone in a rideshare on the first night. We rushed back to the hotel trying to recover it as quickly as possible, even missing dinner in the process, but the assistance from the front desk — particularly from Natalia — was minimal, and I never recovered the phone despite staying several more nights afterward.One of the reasons I choose hotels rather than Airbnbs is because I expect support and practical help when unexpected problems arise. In a hotel with more attentive and caring staff, we might have had a better chance of recovering the phone — or not have lost it in the first place. Simona Scocco, Other at iQ Hotel Roma, responded to this review Dear twix534,Thank you for taking the time to share your feedback. We are pleased to read that you found the hotel clean and quiet, although we are naturally disappointed that certain aspects of your stay did not meet your expectations.Regarding your arrival, our official check-out time is 11:00 a.m. and, as the hotel is frequently fully occupied, we are unfortunately unable to guarantee room availability early in the morning. We completely understand that international travellers arriving after overnight flights are often tired, and whenever possible we do our very best to prioritise early arrivals. However, due to occupancy levels and the time required to properly prepare rooms to our standards, this is not always possible for every guest.We also apologise for the inconvenience caused by the issue with your room keys. Whilst occasional technical problems can occur, we appreciate that this added to your frustration after a long journey.With regard to the phone left in the taxi, we would like to clarify that Natalia did make genuine efforts to assist you. She contacted the FREENOW company, which manages the taxi radio services in Rome, several times in your presence at approximately 8:00 p.m.; however, unfortunately there was no response at that time. She also contacted the restaurant to check whether a phone had been handed in, but none had been found. Natalia then offered to contact FREENOW again the following morning and, when she saw you the next day, you advised her that the matter had been resolved. We are very sorry if you felt unsupported, as this was certainly never our intention. Natalia is a valued member of our team who is consistently recognised by guests for her kindness and willingness to help, as so many other reviews testify, and she is really mortified to read this. We as a team always put the utmost effort to assiste our guests as we know this make the difference for our guests wellbeing. We sincerely regret that this unfortunate incident affected your overall impression of your stay. Whilst we understand how distressing it is to lose a personal item whilst travelling, responsibility for belongings left in third-party transport unfortunately remains outside the hotel’s control. Nevertheless, we always try to assist our guests as much as possible in these situations and, on many occasions, we are successful in helping to retrieve lost items.Your comments have been shared with the team and we appreciate your feedback, as it helps us continue improving both our service and communication. We do hope you may consider giving us another opportunity to provide you with a more positive experience in the future.Warm regards.Simona ScoccoResident Manager

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• User:FarAway41430384151

  Trip type: Family

  One of the best places to stay in Rome!

  24 May 2026

  The location near Roma Termini makes it easy to get to and from anywhere. Breakfast was awesome each day and consistent. Dinner at the hotel restaurant was outstanding. No need to go anywhere else, even in a place like Rome. The room was spacious and comfortable. We came back in 2026 after a great experience in 2025 and we will come back again next time in Rome!

• User:Nathan C

  Trip type: Friends getaway

  Amazing on every level!!!!!!

  24 May 2026

  We stayed in Rome ahead of a Virgin Voyages cruise. All i can say is….. WOW. From the superb service from all staff, clean and spacious rooms, complimentary mini fridge stocked daily with great beers juices and plenty of water to the beds snd pillows being of such a high standard.The restaurant on the rooftop was amazing (try the Carbonara) and the breakfast was exceptional and great value at $12 euro pp. Couldn’t recommend this hotel enough. Thank you so much 😜

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