Martis Palace Hotel

Recent Reviews: 627

• User:GMackESQ

  Trip type: Couples

  Martis Palace Makes Me Want To Return To Rome

  25 May 2026

  Comfort.Style.Location.Courteous and Responsive Staff. We started our European trip in Rome, and our first hotel was Martis Palace. This hotel set the standard for the hotels to follow, as the hotel, location, breakfast, and staff were excellent. I can't say enough about how responsive the staff was before and during our stay. They had answers for all the questions and concerns and options we wanted to pursue. Get the breakfast package so you don't need to figure out that part of your day. Steps from Piazza Navona, and other main attractions are walkable from this hotel. A remarkable hotel, location, and staff. What a great start to our trip through Rome, Florence, Paris and London.

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• User:DStay3178

  Trip type: Solo travel

  Not sure I was at the same place as the other reviews…

  11 May 2026

  Actually I almost wasn’t. As soon as I got to the hotel they wanted to move me to a different hotel. I was kind of caught off guard because I didn’t know much about this other place. I asked if it would be the same price and they told me of course- a quick search of the pricing of the two hotels showed Martis Palace higher, and considerably so on some dates, so I declined. I left my phone number and headed out for a few hours. After not receiving a call by 3 pm I came back and was told my room was indeed ready. Unfortunately it was not the room I booked. If you ignore the other parts of my review at least take something from this write up- try to avoid booking the lowest level room. I hadn’t booked it either, but I got it and it was very very small. I quickly checked the pictures on the website and saw this didn’t match what I booked. I headed back down to the front desk and saw an old man had replaced the woman that originally checked me in. I thought he might be more helpful, but it was the complete opposite. He told me I should stay in that room because I was only there one night. Then he started to say even if he wanted to move me (he didn’t) he couldn’t really do much. I wasn’t having any of that and got a new room- what a difference! I see good reviews on service but this guy was just terrible. I never saw him look up or greet a customer as they walked by the desk. Two stars instead of one because it has a great location and the young woman at check out was much better than what I experienced the day before. I gave the hotel a chance to respond to me personally (not potentially make excuses in response to an online review) by filling out the survey after the stay but didn’t hear anything back. ELENA RONCONI, Altro at Martis Palace Hotel Rome, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. As we also mentioned in our private messages, we genuinely appreciate every guest review, as it helps us maintain and improve the high standards of hospitality we are known for.We are absolutely thrilled to learn that you enjoyed our central location in the heart of Rome. Being just behind Piazza Navona is something our guests truly love, and we are glad it added value to your Roman holiday.It is also wonderful to know that at the end, you experienced the true comfort of our accommodations. We take great pride in the design and comfort of our rooms, and we are delighted they met your expectations. Furthermore, we shared your compliments to the young woman you met at check-out, her excellent service reflects the welcoming atmosphere we strive to provide every day.We do, however, deeply regret that your check-in experience and the initial room assignment did not match the premium standard of our hotel. As we noted in our direct outreach, we sincerely apologize for the friction you experienced and for the delay in following up on your post-stay survey. Please rest assured that your comments regarding front desk consistency have been shared with our management team to ensure every guest is greeted with the warmth and professionalism they deserve.Warm regards,Martis Palace Hotel

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• User:T6784MEbrians

  Trip type: Family

  Lovely hotel

  18 Apr 2026

  Big room, very comfortable, very conveniently located. Lovely breakfast spread

• User:louisewilliams1710

  Trip type: Family

  Martis Palace Hotel - Amazing hotel

  11 Apr 2026

  I stayed at The Martis Palace Hotel with my 12 year old son for a long weekend in March. The hotel was in a great location, walking distance to all the popular attractions. The staff were absolutely fantastic. They were polite, helpful, professional and friendly. Our room was a small French room and was perfect for what we needed. It was spotlessly clean and had a mini fridge should you wish to have a drink or snack. The shower was amazing and we found the room to be quiet and the bed was very comfortable.We had breakfast which was lovely and had a good choice of food and drinks. Upon waiting for our taxi back to the airport, staff at the hotel provided us with a complimentary drink each which we thought was a lovely touch. I would absolutely recommend this hotel to anyone who visits Rome and is looking for a quality hotel in a great location with superb staff.

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• User:NikkiH577

  Trip type: Couples

  Great staff

  28 Mar 2026

  This was a perfect hotel for our three night stay in Rome. The staff is excellent and it’s in a great location. We could walk to all the sites. The bed was extremely comfortable and the room was one of the larger ones we have stayed at in Italy. Great complementary breakfast as well. The only downfall was there was a marathon the day we were to depart making it a little more challenging. However the hotel was super accommodating and made the experience the most pleasant.

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