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Novotel Roma Est

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Novotel Roma Est

locationNorth-East Area, Rome

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About Novotel Roma EstAbout Novotel Roma Est

Location

The hotel has easy access to the city centre, approximately 15 km away, as well as the railway station and shopping district, which are roughly 15 km away. Rome Ciampino Airport is located approximately 15 km from the hotel and Fiumicino Airport is around 45 km away.

Facility

149 non-smoking rooms are located on 5 storeys and can be reached by 3 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available. Lectures, presentations and meetings can be held in one of the 7 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

The hotel provides a number of options for sport and leisure. Excellent swimming awaits guests at the indoor pool. There are many ways to relax or stay active at the hotel, including golf and a gym. Activity coordinators organise an entertainment programme for adults and children.

Meals

The dining area includes a non-smoking restaurant and a bar. Bed and breakfast can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Roma Est Amenities at Novotel Roma Est

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

    • -

      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Sanitiser dispenser

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

    • -

      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

LocationLocation

Map preview

Around this property:

Train Station

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

300

Very Good

550

Average

278

Poor

80

Terrible

79

Recent Reviews: 1287

  • User:Vaidehi B

    Trip type: Couples

    Worst hotel in the world

    rating16 Apr 2026

    Worst place to stay ever, worst staff, very rude manager. Arguing with me. I told her that it’s hot in Rome 26 degree and can she able to turn on the air con of my room, she said she can’t the hotel cannot do it. As I m from London she taunted saying “ when I come to your country England i always have to wear jacket “ and she also said that it’s just you who have a problem no other guest asked to on the air con. Such a pathetic behaviour. Would not recommend this hotel at any cost. My biggest mistake SERGIO MOBILIA, General Manager at Novotel Roma Est Hotel, responded to this review Dear Guest,we are sorry to read your review and especially to learn about your dissatisfaction during your stay.We would like to clarify, that, during the period of your visit outdoor temperatures, during the night, were still relatively low. Our hotel, like many others, operates a seasonal system which does not allow simultaneous heating and cooling. The decision not to activate the air conditioning was mase to ensure the comfort of the majority guests, as we had received only one request regarding this matter.We are also surprised to read some of the statement attributed to our staff, as they do not reflect the level of professionalism and courtesy we strive to maintain at all times. We wiil investigate internally.We regret that your experience did not meet your expectations,Kind regardsSergio Mobilia

  • User:celinehospitality

    Trip type: Business

    Perfect, Seamless Stay for Business – Highly Recommended

    rating11 Feb 2026

    I was hesitant with the reviews but this hotel exceeded my expectations. The rooms are modern, spacious, and spotlessly clean, offering a quiet, comfortable, and functional space to work with excellent Wi-Fi. The staff were incredibly attentive, professional, and efficient during check-in/check-out, making the whole experience seamless. The staff are very friendly, fun to talk to, and go out of their way to make you feel welcome and at home. The breakfast buffet was fantastic, featuring a wide variety of fresh options to start the day, and the restaurant provided a great, easy dining option after a long day of meetings. Conveniently located with easy parking, this is definitely my go-to business hotel in Rome. Mobilia Sergio, General Manager at Novotel Roma Est Hotel, responded to this review Dear Guest,Thank you for your wonderful review.Hoping to see you again soon, I send you my warmest regards.Sergio

  • User:Mukesh P

    Trip type: Family

    Mosquitoes & apathetic customer service

    rating24 Nov 2025

    I had a very uncomfortable and sleepless night due to mosquitoes at this hotel. Most Novotel hotels I stayed at are good, hence booked here, but this one is clearly exception. Below is an extract of their Customer Services response (on 24.11.25) regarding my complaint.".... I would like to clarify that regarding the presence of mosquitoes, our property is located in the countryside, where occasional insects unfortunately cannot be completely avoided. Please rest assured that a full pest-control treatment had been carried out just days before your stay, and we did not receive any similar reports from other guests during your stay. We fully understand the inconvenience; however, as this is an external and natural factor that cannot be entirely controlled....." Customer Service is poor all round as initially they had not acknowledged my written complaint and only responded after a follow up. Statement above is telling in itself as to how they treat customers. After a call, Reception provided mosquito spray at 2.30am.Barring responses from hotel, other aspects were okay. SERGIO MOBILIA, General Manager at Novotel Roma Est Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are genuinely sorry to read that your stay was not as comfortable as expected.However, after carefully reviewing your case once again, we would like to clarify a few important points for full transparency:- A complete pest-control treatment had been carried out just before your arrival, certified by our external contractor.- No other guest reported any similar issue during the same period.- When you contacted Reception at night, our team immediately delivered mosquito spray at 2:30 a.m., doing everything possible to assist you at an unusual hour.- Regarding your written complaint, our records show that you received a reply the very same day, followed by an additional clarification.While we fully understand that occasional insects may appear due to external environmental factors—especially in the countryside—we believe our team acted promptly and professionally throughout.We sincerely regret that your experience did not match your expectations, but we remain committed to providing a high level of service to all our guests.Kind regards,Sergio MobiliaGeneral Manager

  • User:Rosie P

    Trip type: Family

    Never Again- A 2 Star Review for a 4 Star Hot Mosquito Motel

    rating24 Oct 2025

    This so-called 4-star hotel is located in an industrial, remote, and mostly abandoned area, far from shops, restaurants, or attractions. Without a car, it’s very inconvenient and isolating.The rooms are spacious, but outdated and poorly maintained. During our October stay, the A/C was turned off “for the season,” leaving the only option to open the windows for air — which let in mosquitos that kept us awake all night and left us covered in itchy bites. For comfort and safety, Novotel should consider installing window screens to prevent insects from entering and to make the rooms safer for guests with children.Breakfast was overpriced at 15€ per plate. The scrambled eggs were soggy and bland, and the bacon was undercooked, though the pastries were good. Honestly, your money would be better spent on a taxi to get breakfast elsewhere — even McDonald’s would be an improvement.Speaking of taxis, expect to pay 40–50 € each way to the city center and nearly 150€ to the airport. The only positive aspect of our stay was the polite and helpful staff.Overall, it feels like Novotel’s management has stopped investing in quality, leaving the property well below its claimed standard. Only stay here if you have no other options. SERGIO MOBILIA, General Manager at Novotel Roma Est Hotel, responded to this review Dear Guest,thank you for sharing your feedback.We are truly sorry that your experience did not meet your expectations. Our location, close to the highway junction, is generally appreciated by guests who travel for business or wish to reach both the city center and the airport easily.In mid-October, based on seasonal temperatures, it was not possible to keep the air conditioning system active, in accordance with current regulations.Regarding mosquitoes, the hotel regularly follows a scheduled disinfestation program.Breakfast has always been one of the hotel’s highlights, as confirmed by many positive reviews, and we regret that it did not meet your taste.Lastly, please be assured that Management continues to invest consistently in the quality and comfort of our services.Kind regards,Sergio MobiliaGeneral Manager

  • User:JamTrails A

    Trip type: Family

    Convenient for a Rome stopover.

    rating27 Jul 2025

    This is a fairly typical but nice enough Italian version of a chain hotel.The kids loved the pool and breakfast, and it was convenient enough for a stopover in Rome. SERGIO MOBILIA, General Manager at Novotel Roma Est Hotel, responded to this review Dear Guest,I would like to thank you for your lovely review following your stay at the Novotel Roma Est.Best regardsSergio

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