Rome City Hostel

Recent Reviews: 71

• User:matteolapi

  Trip type: Friends getaway

  Stay away

  12 Apr 2023

  The staff is very accommodating and kind but the hostel itself was dirty.We were planning on staying for a couple of nights but left just after the first one.We shared a room with a mumbling lady, who clearly had some kind of psychiatric problem, and told us that she had wetted her bed.Stay away from this place.

• User:WorldDeafTraveler

  Trip type:

  WORST OF THE WORST!

  05 Nov 2019

  UNPROFESSIONAL Staff who double the room rate after booked. I booked Rome City Hostel via Hostelworld 2 months in advance. It was $40 for 4 nights after deposit was paid. When I arrived the hostel late at night. They doubled the price!!!!!!! I was so upset and refused to give them my debit card until they correct the price. KNOW WHAT? They went ahead and charged my card WITHOUT my permission. I was a hostel owner myself before, because hostelworld DO GAVE away everyone credit card number information!!! I emailed to Hostelworld about credit card issue and they said that I had agreed to their term of service and use that credit card will be shared with anyone insecurely!!!!! Rome City Hostel staff lied a lot, that is how they got away with it because hostelworld thinks I caused the problem. I had traveled to 220 Hostel, being a hostel manager, staff and even an owner. I can rate them the WORST OF THE WORST. Staff was angry when I use fan to keep me cool. This is NOT hostel, its APARTMENT where they live with other locals. Nothing feel like a hostel! I will make YOUTUBE about this hostel later because I just settled down after my 10 years of non-stop traveling. Anyway again, they will steal your money by using your credit card to charge your stay if you argue with them and you will not be able to get refund! AND its not first time because I read other reviews, look like its repeated offender. They DO NOT CARE about you but want your money! STAY AWAY FROM THIS HOSTEL!!! Sorry I wrote this review late because I was so busy traveling all over Europe and then back to USA. ANYONE of you have question about this hostel like any proof, I have receipts and bank statement to share with you as a proof. I wanted to leave my backpack there after check out but the storage is just outside in the hallway and its ITALY. I DID NOT FEEL SAFE leaving backpack there so I took all belongings with me and went to bus stop and wait there, wasted the entire day.

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• User:f_biov114

  Trip type: Solo travel

  The best in Rome

  30 Aug 2019

  Ideal size, reception open 24 hours, they have laundry service which was spectacular for me, safe, very helpful staff, means and services very close (pharmacy, supermarket, cafe, everything!), More than fair price!

• User:DragonBallPris

  Trip type:

  Terribel Service!

  26 Jul 2019

  Extremely rude staffs and the hostel owner were unapologetic for their mistake..They did not even inform my husband about the mistake double charges. My husband did not give them permission to deduct from his credit card after seeing the wrong amount to be charged. He insisted that it was a mistake to charge him more. But however the staff took his credit card number secretly and charged him without telling him! That bought the huge disappointment in their service. That really brought the big attention to me! That left my husband speechless. He tried to talk to the hostel owner and staffs about the refund payment. They won't not care and did not start checking the mistakes on the payment immediately. However The hostel owner became mad and refused to give refund in the end. They both could have resolve the matter with my husband at the first place! Now That erupted into anger and mad over the refund payment! Honestly That was too much for them to take credit card number without permission! That's not right way to do their business. Nightmare!

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• User:Elliott1999

  Trip type: Friends getaway

  Hostel doubled the booking price on day of check in.

  10 Jul 2019

  Me and my friends booked this hostel two months in advance and on the day of check in we received an email asking for an extra €120 as they had made a mistake. This may have been acceptable if it was in advance however we told this on the day we were flying into Italy. Extremely rude staff were unapologetic for their mistake which cost us. The first email we received from staff was from the hostel email address and the staff Member switched to his personal email to tell us to get lost.

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