San Marco

Recent Reviews: 716

• User:Fidan M

  Trip type: Friends getaway

  Great stay that didn’t dissapoint

  16 May 2026

  Excellent hotel. Location, cleanliness, interior - all exceeded expectations

• User:Georgia P

  Trip type: Family

  You could be moved! its not a good hotel!

  11 May 2026

  Stayed here for 4 nights, or we were supposed to!!! They moved us like many other people to a 2 star hotel who had very rude staff and an awful room covered in mould. When asking for compensation we were brushed off. When asking for compensation from TUI who we had booked with we were told to contact the hotel who we did not get answers from. This hotel made our trip a nightmare. AVOID!!!

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• User:DonnyTripper

  Trip type: Friends getaway

  AVOID this hotel - they do not honour your booking

  11 Mar 2026

  We booked this hotel for 6 of us about 10 months ago as a package with Easyjet holidays. When we turned up at the hotel we were told that they were overbooked and therefore we could not stop there. We were escorted to another hotel (Archimedes) about 2 blocks away - which was awful.It appears that the Hotel San Marco has quite a reputation of doing this to its guests who think that they have a room with them judging by other reviews.Save yourself the stress and unpleasantness and avoid booking this hotel.

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• User:Culture01108915153

  Trip type: Family

  Great Location Hotel

  07 Mar 2026

  We arrived at 11am on our first day ever in Rome and immediately went to this hotel unfortunately they told us they were over booked and we had to go to another hotel and we could walk three blocks or they’ll get us a taxi since we had luggage we got a taxi the hotel we stayed in for the one night was hotel Milani and it was lovely beds were comfortable and the room was huge as the staff member upgraded us to a superior Room. Next morning staff from hotel San Marco arrived and took our luggage back to our original hotel and we are here for 6 more nights Room is fine staff are lovely, but there is no facilities in room no tea or coffee no cups are allowed in rooms or any glasses either must be a safety issue or to keep rooms clean breakfast is really good and loads to choose from.I find the mattress very uncomfortable my back is sore when I wake but that’s fine Overall this hotel is clean and great value for money and it’s beside termini train station so great location I might book hotel milani next time I’m here just for the comfort and the gorgeous smell in the hotel

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• User:Claire B

  Trip type: Couples

  Awful.....do not book!

  13 Feb 2026

  Dire experience!Pros:the location as it is very close to the main train station station.My husband said the breakfast was good.The water pressure for the shower was good.Cons:The reception staff are beyond unhelpful! We were 3 couples all booked in.....1 couple went to there room to find someone else in it....took a while to get sorted. 1 couple were told there was no space as they had overbooked so they would have to go to another hotel......the other hotel was disgusting.....dirty room, dirty unchanged sheets.....they asked for another room but were told no! They were forced to book somewhere else and the san marco staff don't seem to be able to apologies or issue a refund. Apparently over booking is a common occurrence!Our room was OK but needed some serious modifications such as: removal of mouldy grout, cleaning of black mould around the window, working air conditioning, towel storage to not be under the sink where it is mouldy and damp, new mattresses with protectors.....ours were both very old, horribly stained with deep depressions in them. My husbands was changed for one that was too small for the bed!The bar served warm wineThe large amount of student groups who were noisy and made if feel like a hostelThe saftey and tv lights in the main bedroom were always on making it difficult to sleep.We travel to rome frequently and this was awful.....do not recommend.

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