Trevi Rome Suite

Recent Reviews: 211

• User:Michelle M

  Trip type: Friends getaway

  Beautiful City - HORRIBLE EXPERIENCE

  08 Apr 2026

  I am sharing a copy of the email I have sent multiple times to Trevi Rome Suite, to which I have received no response. In addition, we were overcharged €500. When I presented my booking confirmation to the front desk staff, they were unable to locate or explain the charges applied to our account. As someone who works at a resort, I know that providing a guest with a folio at any time is standard practice.After several months of repeated emails to the hotel and multiple calls to my credit card company - Barclay, this issue remains unresolved and we have not received a refund.Attn: Management I hope this message finds you well. I am writing to share my recent experience during my stay at Trevi Rome Suite from May 22 – May 25, 2025.Reservation number XXXXXC79F1. I had previously stayed at your hotel in 2018 and was excited to return due to the excellent location and pleasant accommodations. Unfortunately, my recent visit did not meet the high standards I had come to expect.Upon arrival, I encountered several issues with my accommodation that negatively impacted my stay:1. Room Condition – The walls had stains: one area was from water leaking from the air conditioning unit while others were simply dirt.2. Bathroom Issues – One of the sinks in the bathroom was broken featuring shattered glass and a caution sign.3. The overhead light fixture in the bathroom had several bulbs that were burnt out as well as a thick layer of dust.4. Shower Door Malfunction – A metal piece fell off the shower door, rendering it unusable for opening and closing after use(Please see attached photos)Perhaps the most disappointing aspect of my stay was the lack of attention and customer service. I visited the Front Desk multiple times to report these issues. During one of those visits, staff accompanied me to the room to document the problems and mentioned that the previous guest was responsible for the damages. However, they informed me that moving to another room was not an option due to full occupancy. I had checked availability that morning on Booking.com and noted that there were indeed rooms available.After they took photographs, I was advised to return later that evening when a manager would be available. Unfortunately, despite multiple follow-ups over the next few days, I was unable to speak directly with a manager. On our last visit a young man kindly called to speak directly with a manager, who offered us 50 Euros as compensation. Given the circumstances and the rate of approximately 400 USD per night for our stay, the amount felt quite insufficient and disrespectful.I sincerely hope you can understand my disappointment and frustration. I chose Trevi Rome Suite again for my vacation expecting a comfortable and enjoyable experience, but the state of the room and lack of follow up greatly diminished my stay.I would appreciate a response to this feedback and – ideally – compensation that acknowledges the issues we faced and the impact they had on our time at your establishment.I have requested a copy of my folio multiple times with no response. Can you please forward that to me. I am the Manager of a Reservations Department at a resort here in the United States and the folio should have been sent the day of check out.Thank you for your attention to this matter as I would prefer sharing my experience with you instead of Trip Advisor.I look forward to hearing from you.Kind Regards,Michelle Meadows

  Read more

• User:francineL m

  Trip type: Couples

  A must stay option

  07 Apr 2026

  After reading some of the reviews here I was slightly apprehensive about staying here as I was expecting a hotel. I contacted them 48hrs prior to arrival as advised by my tour operator as we were arriving after the reception desk closed. This was the start of my expectation changing. I was contacted straight back with the WhatsApp number to contact for them to send me through a video detailing exactly how to locate the lift and get to the 3rd floor. There is a small lift which is plentiful for two people and their luggage. We received our key from behind the desk and arrived to our room which was located with ease. The room was as shown in the photos with a large bed and a large bathroom. The cleaners arrived every single morning like clockwork. A fridge is stocked with drinks with a price list located on the table, €1 for a bottle of water. The location is perfect just a few steps from the trevi fountain, 10min from the Pantheon, 15mins from the Spanish steps. Every thing is within walkable distance from the hotel. The staff are extremely friendly and Luca is a wealth of knowledge for places to see that you may not have known about, restaurants to visit and dishes to ask for to taste some local cuisine. We are already looking forward to rebooking a visit to Rome and to the Trevi Suite Hotel.

  Read more

• User:Sophie R

  Trip type: Friends getaway

  Wonderful experience

  16 Dec 2025

  Wonderful experience as a whole. It is situated closely to most major attractions and is less than a 2 minute walk to the trevi fountain. The staff were lovely, very friendly and welcoming. Instructions for check in out of hours were easy to follow and a video was sent to help us which was a fantastic idea. The apartment itself was great, spacious and had everything we needed. We absolutely loved our stay here and would love to return in the future. Thank you so much!

  Read more

• User:Elizabeth K

  Trip type: Family

  Love this place

  10 Nov 2025

  Second time staying here, love the location, you wont be able to beat it.Lots of historic atmosphere when you walk into the courtyard and the hotel isdecorated in the same way. We stayed in an apartment which worked very well, had comfortable bedding and good kitchen facilities with a fridge and microwave.Another family member stayed in the main hotel area and the room was very nice with excellent bedding and modern bathroom - walk in shower.Excellent experience again and will stay here next time we are in RomeThank you !

  Read more

• User:O2372ENmichaelc

  Trip type: Couples

  Spacious Apartment, great location, and awesome staff.

  24 Sept 2025

  We had a wonderful experience at Trevi Roma Suites. Interacted with Luca before getting there and he made sure everything was ready for us. Our room (really an apartment) was very spacious and clean. I would say that if you have an issue with stairs...do not get our room as there were multiple sets of stairs within the apartment. Would definitely stay there again as the location is so very close to the Trevi Fountain. We were able to stop by whenever we wanted and given how busy it gets we were able to go there when it was less busy. The staff there are able to give good recommendations for restaurants that are not the typical tourist places.

  Read more