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Astoria Palace

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Astoria Palace

locationPalermo, Sicily

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About Astoria PalaceAbout Astoria Palace

Location

The hotel is located between the seaport and the Fiera del Mediterraneo Trade Fair, only 1 km from downtown Palermo. It can easily be reached via the shuttle service offered by the hotel. Mondello Beach is just a 15-minute drive away. There is a bus stop just in front of the hotel and Gachery Station is only 300 m away.

Facility

The hotel has 16 junior suites, 2 suites, 27 single rooms and 283 double rooms, which are located on 13 storeys and are reachable by 4 lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 8 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 326 non-smoking rooms.

Sport

Various dining options are available, including 2 restaurants, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner.

Meals

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Astoria Palace Amenities at Astoria Palace

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

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      Currency Exchange

    • -

      Foyer

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

8 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

168

Very Good

450

Average

558

Poor

408

Terrible

359

Recent Reviews: 1943

  • User:Jan R

    Trip type: Business

    Close to nice restaurants

    rating05 Sept 2025

    The hotel reception and staff are very helpful, I will highlight Giuseppe that greeted us every morning with a smile and a friendly Bon Journo. Depending on your room it could be hit or mis. Some of us had it good the others lots of issues. Girolamo Liga, Direttore generale at Astoria Palace Hotel, responded to this review Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our reception and staff, in particular Giuseppe with his warm “Buongiorno”, contributed positively to your stay.We regret to read that not all rooms met your expectations equally. Please be assured that we take your feedback seriously, as it helps us to improve consistency and ensure that every guest enjoys the same level of comfort.We look forward to welcoming you again and offering you a fully satisfying experience.

  • User:menonvijay2

    Trip type: Couples

    Excellent Hotel at Palermo Value for your Money

    rating23 Aug 2025

    The Hotel has very well appointed RoomsWhich are very Hygienic ,I Found the staff very friendly at all customer touch points whether it is Front Desk or Restaurant I was pretty amazed to find the General Manger Mr Liga always on the Rounds to help any customer in need of any requirements, which is the first time experience for me . I met him on all the days of my stay in the Hotel always extending an helping hand to any need of any customer . Many General Manager of other star Rated Hotels can take a cue from him to understand how important a customer service should be. Girolamo Liga, Direttore generale at Astoria Palace Hotel, responded to this review Dear Mr. Vijay,We sincerely thank you for your thoughtful review and for recognizing the efforts of our team. It is a great pleasure to know that you found our rooms comfortable and hygienic, and that you appreciated the friendliness and professionalism of our staff at all points of service.Your kind words regarding our General Manager, Mr. Liga, are truly rewarding. His constant presence and personal attention reflect the spirit of our hospitality: to be attentive and genuinely supportive of every guest’s needs.Feedback like yours encourages us to continue striving for excellence every day. We look forward to welcoming you back on your next visit to Palermo.With best regards,The Management

  • User:Ingrid O

    Trip type:

    rating22 Jul 2025

    Hotel is located in very dirty area, during hot summer bins are located nearby hotel and create bad smell. Hotel has great houskeeping, rooms are clean, but is not possible doing any hot drinks in the room. Also when I asked for iron..it was not possible.So definitely I will book different hotel for my next trip. Staff was friendly but not much helpful, they gave us not much details how to go on the beach..we have to find ourself bus number and location of the bus. Girolamo Liga, Direttore generale at Astoria Palace Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We’re truly glad you appreciated the cleanliness of our rooms and the dedication of our housekeeping team.Regarding the surrounding area, we understand your concerns. As a property located in an urban context, we are actively in contact with the local authorities to improve waste management and ensure a better experience for our guests, especially during the summer months.As for the kettle and iron, please note that we offer different room categories with varying amenities. Some of our rooms include a kettle and tea/coffee facilities, and we also provide complimentary ironing services upon request. However, for safety reasons, we do not supply irons for in-room use. These services are subject to the type of room and rate booked, as is standard in professionally structured hospitality environments. For any future stays, we would be happy to help you select a room that best suits your preferences.We’re sorry to hear that you didn’t feel fully supported in finding your way to the beach. Our staff is always available to provide directions and recommendations, and we’ll make sure to improve clarity in our communication.We sincerely hope you’ll give us another opportunity to welcome you again, offering a room and service package tailored more closely to your needs.Kind regards,

  • User:GSP67

    Trip type: Couples

    Stay away ... Horrible

    rating21 Jun 2025

    Stay away from this hotel at all costs. This hotel may be the worst hotel I've ever stayed in. The location is terrible, the staff are unhelpful, our room was the equivalent of a hostile, the mattress was awful, and the area streets and sidewalk was lined with garbage and pet sh#te. Big mistake if you stay here. Girolamo Liga, Direttore generale at Astoria Palace Hotel, responded to this review Dear Guest,We are truly sorry to read about your disappointing experience. This is certainly not the impression we wish to leave with our guests. While we understand your frustration, your comments do not reflect the standards we strive to maintain daily.We take your feedback seriously and will investigate the issues you've raised, especially regarding the condition of your room and the level of service received. As for the neighborhood, while we cannot control the public areas, we do actively report concerns to local authorities to help improve the surroundings.We regret that your stay with us did not meet your expectations and hope you might consider giving us another opportunity in the future to offer you a much more pleasant experience.

  • User:KrispyOnTour

    Trip type: Couples

    Not worth going

    rating07 Apr 2025

    On arrival Reception messed up our check in and we had to move after half unpacked. Breakfasts were really bad with limited food running out and few staff to helpRooms bland and bathrooms datedPoor location next to commercial market Poor bus service Taxis to town 25euro Girolamo Liga, Direttore generale at Astoria Palace Hotel, responded to this review Dear Guest,we’re truly sorry to read that your experience did not meet your expectations, and we thank you for taking the time to provide your feedback. We apologize for the inconvenience you encountered at check-in and for the disruption it caused. This is certainly not the welcome we aim to offer our guests.We also regret that our breakfast service and room features did not satisfy you. Your comments will be shared with our team as we are continuously working to improve both the quality of our services and the guest experience.Regarding the location, while many guests appreciate our proximity to the port and certain local attractions, we understand it may not be ideal for everyone, and we’re sorry that transportation options did not meet your needs.We hope you will consider giving us another opportunity in the future to offer you a more pleasant stay.Kind regards,

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