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Hotel Nh Caltagirone Villa San Mauro

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Hotel Nh Caltagirone Villa San Mauro

locationCaltagirone, Sicily

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About Hotel Nh Caltagirone Villa San MauroAbout Hotel Nh Caltagirone Villa San Mauro

Location

Quietly located on a hillside, this hotel lies on the outskirts of the pleasant Baroque city of Caltagirone. It is about 3 km to the lively town centre and links to the public transport network lie within 200 m of the hotel whilst an abundance of shopping venues, bars and restaurants are to be found within 3 km of the hotel. Gela on the south coast is approximately 30 km away and it is 60 km to Catania and 64 km to the international airport.

Facility

91 rooms, including 4 junior suites, suites and 86 double rooms, are located on 5 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A projector is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, skiing, a gym, a spa, a sauna and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Nh Caltagirone Villa San Mauro Amenities at Hotel Nh Caltagirone Villa San Mauro

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

200 m

Shopping opportunities

1 km

Bus Station

2.5 km

Train Station

2.5 km

Restaurants

3 km

Bars / Pubs

3 km

Beach

50 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

327

Very Good

206

Average

77

Poor

41

Terrible

41

Recent Reviews: 692

  • User:Jennifer Artist M

    Trip type: Friends getaway

    Best Hotel in Caltagirone

    rating01 May 2026

    The person named Mara is the best. She is very helpful!! Floriana Catalano, Guest Services / Front Office at NH Caltagirone Villa San Mauro, responded to this review Dear Jennifer,Thank you for sharing such kind words. We are delighted to know that a member of our team made a helpful impression during your stay.Recognizing our colleagues’ dedication is very meaningful to us, and feedback like yours reflects the service culture we strive to uphold. We appreciate your support and look forward to welcoming you again soon.Best regards,Simone Messina, General ManagerNH Villa San Mauro

  • User:Nick-Miami-FL

    Trip type: Family

    I would stay here again.

    rating04 Oct 2025

    Very positive:We had a very large, clean room with a terrace with fantastic views. Ate twice at the restaurant for dinner. Excellent pasta and very attentive staff. It would have been nice to have a larger selection of menu items, as neither of us eat fish.Breakfast was extensive, well stocked and staffed.The hotel, (while I'm sure management knows, needs a little updating here and there, such as hall and stair carpets,) was exactly what we needed for our stay on Sicily - tranquility. Floriana Catalano, Guest Services / Front Office at NH Caltagirone Villa San Mauro, responded to this review Dear Nick,It's delightful to know that you appreciated the spacious, clean room and the captivating views from the terrace. We're also pleased that you enjoyed our restaurant and found our pasta dishes excellent, and the staff attentive.We acknowledge your preference for a more diverse menu selection, and we take your suggestion to heart. It's always our aim to cater to the diverse gastronomic tastes of our guests. Your kind words about our extensive and well-staffed breakfast service are truly appreciated. We indeed strive to provide a tranquil experience to all our guests, so it's wonderful to hear that you found our hotel to be the perfect fit for your stay in Sicily.Your feedback regarding the updates needed in certain areas of the hotel is noted. Your insight is valuable to us, and it helps us to continually enhance our guests' experiences.Once again, thank you for sharing your experience, and we look forward to welcoming you back in the future.Simone Messina, General Manager

  • User:Eileen L

    Trip type: Family

    Appalling food & service

    rating15 Sept 2025

    Our party of 20 people stayed for 1 night at this 4*hotel on our 'Spotlight on Sicily' tour with TUI. The hotel is very tired looking , in need of a paint job both inside & outside. The evening meal was a set meal consisting of 'Pea soup' for the starter & 'Swordfish' for the main course. What we were served as beyond appalling. The Pea soup was not in fact soup, but a large bowl of cold mushy peas straight from a tin. The main course was a greasy frozen swordfish steak with a small blob of Instant mashed potato, which was also served cold. Several members of the party complained at the time & 1 person was given a bowl of pasta in tomato sauce. However whwith en several people tasted this we all agreed this was not a fresh tomato sauce but a sauce from a jar or tin as it was bland with no substance to it. Even though numerous people complained we were not offered any alternative or even a free coffee. As I was unable to eat the food provided due to the content & the cold temperature my evening meal consisted of 2 bread rolls. The hotel seemed totally unable to deal a large group & were obviously not interested in making a good impression or providing 4* quality service or food. This was the first time TUI had contracted this hotel on this tour & I sincerely hope they do not use them again as I do not wish anyone in the future to to receive this appalling level of service. As a result of the appalling food & service we received many in our party, upon checkout, refused to pay for the drinks they had with their meal on the night . Floriana Catalano, Guest Services / Front Office at NH Caltagirone Villa San Mauro, responded to this review Dear Eileen, I deeply regret hearing about your less than satisfactory experience at our hotel. It truly pains us to know that we did not meet your expectations during your stay. Our mission is always to provide a top-tier service and a memorable experience to our guests. We believe that every meal served in our hotel should be a delight, and we are truly sorry to hear that our culinary offerings did not live up to your expectations. Usually our restourant is mentioned about its excellence. Infact the same evening there were an other group with the same menù you had, and we received many compliments about. We strive to cater to the needs of all our guests, irrespective of the size of the group, and we apologize if you felt otherwise.We appreciate you sharing your concerns. It is through such insightful feedback that we can continuously strive for better. Please know that we value your feedback and will use it constructively to serve our future guests better. Once again, we apologize for the inconvenience and hope that we can have another opportunity to serve you better in the future. Best regards.Simone Messina, General ManagerNH Villa San Mauro

  • User:Radost12345_

    Trip type:

    People make this place great!

    rating09 Sept 2025

    We had a wonderful stay at this hotel for my son’s birthday. The staff, particularly Lorena from Reception, were exceptionally kind and helpful throughout our visit. She organized a lovely surprise in our room and even arranged a birthday cake. The view from our room was stunning, and it was delightful waking up to it each morning.The dinner was excellent, and breakfast offered a good selection, though both were quite pricey compared to outside options. Unfortunately, there’s no food or coffee service between 12:00-19:30, which was inconvenient, though one staff member kindly made coffee for us during these hours.A few areas for improvement: our room lacked basic shower amenities (gel, shampoo, conditioner), and the ordering app wasn’t working. The bathroom cleanliness could be better, particularly the extractor fan and area behind the door. The restaurant menu online differs from what’s actually offered, and chicken options are limited. Also, tourist tax is collected at the property despite the booking suggesting taxes were included.Despite these minor issues, we absolutely loved our stay and will definitely return. The exceptional service from all staff members, who consistently went above and beyond, made our visit memorable.​​​​​​​​​​​​​​​​ Floriana Catalano, Guest Services / Front Office at NH Caltagirone Villa San Mauro, responded to this review Dear,Your detailed feedback regarding your recent stay with us is greatly appreciated. It fills us with joy to know that your son's birthday celebration was marked by our team's exceptional service, particularly from Loredana. It is our pleasure to create memorable experiences for our guests.The stunning view from your room and the excellent meals seem to have added to the charm of your visit, which is delightful to hear. We acknowledge your observations regarding the cost of meals and will bear this in mind as we continuously review our offerings.Your feedback on the areas for improvement is valuable to us. Please accept our apologies for the lack of amenities in your room and any inconvenience caused by the restaurant service schedule. The cleanliness of your bathroom and the issues with the ordering app are indeed important areas that we need to address.It's regrettable that there was confusion regarding the tourist tax, and we will strive to ensure clearer communication in the future. Despite these setbacks, it's heartwarming to know that the service from our team made your visit memorable and that you intend to return. We eagerly anticipate welcoming you back for another wonderful stay.Floriana CatalanoOn behalf Simone Messina General ManagerNH Villa San Mauro

  • User:MATTHEW T

    Trip type: Business

    Amazing Time

    rating19 Aug 2025

    The Front Desk provided great service and the Restaurant Staff was 10/10.Overall, the stay was great and met all expectations. Floriana Catalano, Guest Services / Front Office at NH Caltagirone Villa San Mauro, responded to this review Dear Matthew,Your comments are truly appreciated. It's heartening to hear that your experience with our Front Desk and Restaurant Staff was exceptional. Their dedication to service is truly one of our hotel's hallmarks. We're pleased to know that your stay with us lived up to your expectations. We aspire to provide a top-notch experience to all our guests, and it's always rewarding to hear when we've achieved this. We look forward to welcoming you back on your next visit.Best regards.Simone Messina, General ManagerNH Villa San Mauro

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