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Hotel Palazzo Sitano

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Hotel Palazzo Sitano

locationPalermo, Sicily

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About Hotel Palazzo SitanoAbout Hotel Palazzo Sitano

Location

The hotel is located near the historical harbour in the heart of Palermo's Old Town. It is 150 m from Piazza Marina and around 10 km from Monreale. Palermo Airport is around 35 km away.

Facility

The hotel was built in 1700. 9 junior suites, 6 suites, 7 single rooms and 79 double rooms are located on 4 storeys and can be reached by lift. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service (for a fee), a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Guests are sure to get a good night's sleep in the double bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 86 non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Palazzo Sitano Amenities at Hotel Palazzo Sitano

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

648

Very Good

592

Average

282

Poor

118

Terrible

100

Recent Reviews: 1740

  • User:ANA J

    Trip type: Family

    NH collection hotel experience

    rating26 Mar 2026

    I had a wonderful experience at the NH Hotel Palermo, and a big part of that was thanks to Claudio, the waiter. Claudio was attentive, friendly, and highly professional throughout my visit. Every interaction felt warm and genuine, and everything was handled smoothly without ever being intrusive.Claudio has a natural gift for hospitality—anticipating needs, offering helpful recommendations, and always maintaining a welcoming attitude. It’s clear he takes pride in his work and genuinely cares about guests’ experience.His positive attitude and dedication truly elevated the entire dining experience. If you have the chance to be served by Claudio, you’re in excellent hands. NH COLLECTION PALERMO PALAZZO SITANO, Owner at NH Collection Palermo Palazzo Sitano, responded to this review Dear Ana,Thank you for sharing such thoughtful feedback about your recent stay with us. We are delighted to hear that your experience was wonderful and that our service in the dining area contributed so positively to your visit.It is especially gratifying to learn that a member of our team made such a remarkable impression through attentive, professional, and genuinely warm service. Your kind words affirm our commitment to creating a welcoming atmosphere and anticipating our guests’ needs with care.We truly appreciate your recommendation and your recognition of the dedication shown by our staff. Your comments inspire our team to continue delivering the high standards of hospitality that define our hotel.We look forward to the pleasure of welcoming you back for another excellent stay.Best regards,AgostinoNH Collection Palazzo Sitano

  • User:cinthia l

    Trip type: Family

    Lovely Hotel.

    rating26 Mar 2026

    Lovely hotel to stay at Palermo. Breakfast amazing. Staff friendly and helpful. Claudio hospitality the best. NH COLLECTION PALERMO PALAZZO SITANO, Owner at NH Collection Palermo Palazzo Sitano, responded to this review Dear Cinthia,Thank you for sharing such warm feedback about your stay with us. We are delighted to hear you enjoyed our location, appreciated the breakfast, and felt well cared for by our team.Your kind mention of our hospitality means a great deal to us. Providing a welcoming experience is central to our service philosophy, and it is rewarding to know it resonated with you.We look forward to the pleasure of welcoming you again soon.Best regards,AgostinoNH Collection Palazzo Sitano

  • User:Melissa A

    Trip type: Couples

    Excellent experience

    rating12 Mar 2026

    We stayed at the NHCollection in Palermo, Sicily. Everything was more than expected at the hotel. Special “shout out” to Claudio at the bar who remembered our drink order after the first visit! Excellent service and a wonderful atmosphere! NH COLLECTION PALERMO PALAZZO SITANO, Owner at NH Collection Palermo Palazzo Sitano, responded to this review Thank you for sharing such positive feedback about your stay with us.We are delighted to know that your experience exceeded expectations and that our atmosphere made your visit enjoyable. It is wonderful to hear that our bar team provided excellent service and created a memorable moment by remembering your preferences.Your kind words reflect the dedication of our team to deliver attentive, personalized hospitality. We appreciate your recommendation and support.We look forward to welcoming you back for another excellent stay.AgostinoNH Collection Palazzo Sitano

  • User:Venturer2010

    Trip type: Family

    Great hotel in an outstanding location

    rating12 Mar 2026

    Excellent location and outstanding service with very friendly staff. Special recognition to Claudio the bartender who remembered our drink order after was especially friendly and helpful. We had a great view with a balcony overlooking the street on the first floor. NH COLLECTION PALERMO PALAZZO SITANO, Owner at NH Collection Palermo Palazzo Sitano, responded to this review Dear Guest,Thank you for sharing such generous feedback about your stay. We are delighted that our central location and attentive service contributed to a memorable visit.It is wonderful to hear that our team made you feel welcome and that the bartender’s thoughtful attention enhanced your experience. We are also pleased that you enjoyed the balcony and street view from your room.Your kind words reflect the hospitality standards we strive to uphold every day. We look forward to welcoming you back for another enjoyable stay.AgostinoNH Collection Palazzo Sitano

  • User:Antoinette A

    Trip type: Family

    Absolutely fabulous!

    rating10 Mar 2026

    Couldn’t fault a thing!Amazing hotel, rooms, amenities, staff, location.Highly recommend.Would definitely visit again.Such a beautiful experience that we will treasure forever. NH COLLECTION PALERMO PALAZZO SITANO, Owner at NH Collection Palermo Palazzo Sitano, responded to this review Dear Antoinette,Thank you for sharing such generous feedback. We are delighted to know your stay was exceptional and that our rooms, amenities, team, and location contributed to a memorable visit.It is wonderful to hear your experience left a lasting impression. Providing beautiful, seamless stays is at the heart of our service philosophy, and your recommendation means a great deal to our team.We appreciate your kind words and look forward to welcoming you back for another outstanding stay.AgostinoNH Collection Palazzo Sitano

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