Torre Normanna Hotel & Resort

Recent Reviews: 904

• User: Rolland C

  Trip type: Friends getaway

  Disappointing two-night stay

  Stayed two nights on a planned pilgrimage. Room was awful: roller shades did not work, refrigerator did not work, phone did not work, ants in the bathroom. Breakfast was awful. Nothing available at our planned start time of 7 am with departure at 8 am. No utensils, no coffee, eggs unavailable.Others in our group also had ants. Their air conditioning did not work also, although mine did work. Very… Read moreStayed two nights on a planned pilgrimage. Room was awful: roller shades did not work, refrigerator did not work, phone did not work, ants in the bathroom. Breakfast was awful. Nothing available at our planned start time of 7 am with departure at 8 am. No uten… Read more

• User: Keefpix

  Trip type: Family

  Fantastic hotel and service in great surroundings

  This hotel was excellent. The reception staff were friendly and helpful. The large pool was clean. The setting was beautiful with the gardens lush with tropical flora and fauna. The private beach was exceptional and great for snorkelling. Breakfast was varied and plentiful. Regular low-cost shuttle to nearby town of San Nicola, which had a regular train service to many coastal towns and the city o… Read moreThis hotel was excellent. The reception staff were friendly and helpful. The large pool was clean. The setting was beautiful with the gardens lush with tropical flora and fauna. The private beach was exceptional and great for snorkelling. Breakfast was varied… Read more

• User: jeanninezupo

  Trip type: Friends getaway

  Not a happy experience

  Girls trip. Customer service was poor, rooms and property need repair and renovation. Front desk staff rude, unprofessional and unaccommodating. Food decent but buffet never replenished. Hotel staff did not do what was promised. Luggage handling and delivery very poor. Way better options in the area. The only thing that we liked were the bartenders! Just overall disappointing and dissatisfying sta… Read moreGirls trip. Customer service was poor, rooms and property need repair and renovation. Front desk staff rude, unprofessional and unaccommodating. Food decent but buffet never replenished. Hotel staff did not do what was promised. Luggage handling and delivery v… Read more

• User: Tour03654998370

  Trip type: Family

  Fantastico

  It was an very great room and it had great airco, the sea and pool were very great. The animation team was the best(especially andrea) the shows were very fun to watch and the ice cream and food were great! It was between palermo and cefalu so you could visit both. It was one of my best holidays ever! Letizia C, Servizi per gli ospiti/front office at Hotel & Villaggio Torre Normanna, respon… Read moreIt was an very great room and it had great airco, the sea and pool were very great. The animation team was the best(especially andrea) the shows were very fun to watch and the ice cream and food were great! It was between palermo and cefalu so you could visit… Read more

• User: anton_cholakov

  Trip type: Couples

  Peter Pan - TOP Animation Team

  Starting with the best - Peter Pan team - they are so fresh, taking care of all guests, organising activities, talking to everyone, always ready to help with something if needed.The hotel needs some care - some of the rooms are old. Even though the staff tries to help as much as possible, not everyone speaks English and it is a bit difficult for non-Italian people to understand and deal with probl… Read moreStarting with the best - Peter Pan team - they are so fresh, taking care of all guests, organising activities, talking to everyone, always ready to help with something if needed.The hotel needs some care - some of the rooms are old. Even though the staff tries… Read more