Castello di Velona Resort, Thermal Spa & Winery

Name: Castello di Velona Resort, Thermal Spa & Winery
Address: Localit├á Velona, Siena, italy
Telephone: +44-204-505-9777
Rating: 4.2

Montalcino, Siena, Italy

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About Castello di Velona Resort, Thermal Spa & Winery

location

This hotel welcomes guests in Montalcino.

facility

The resort has a lift and features 46 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The resort has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the garden view from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and horse riding are available. Sport and leisure facilities at the resort include a gym, yoga and callisthenics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium.

meals

The dining area includes a restaurant and a bar. Half board can be booked. Breakfast, lunch and dinner are available. The menu also offers diet meals and children's meals. In addition, special catering options and picnics are available.

Amenities at Castello di Velona Resort, Thermal Spa & Winery

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Common Area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  Gym/ Fitness centre
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  First-aid services
Indoor Activities and Sports
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  Yoga
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Centre

8000 m

Beach

100000 m

Airport

130000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

953

Very Good

177

Average

105

Poor

Terrible

122

Recent Reviews: 1442

User:azwelli1
Trip type: Couples
Disappointing Stay With Facility Failures and Billing Problems
17 Oct 2026
My wife and I stayed at Castello di Velona from September 16 to 19, 2026, for a milestone 40th birthday and wedding anniversary celebration. While the Tuscan location and historic structure are impressive, our stay involved significant facility failures, unfulfilled amenities, and severe billing errors:- Post-Checkout Billing Issue: One day after checkout, an unauthorized charge of €2,918.01 ($3,353.96) was placed on my credit card despite the booking being fully prepaid in advance. While management acknowledged the error and reversed the charge after outreach, this mistake caused severe disruption.- Out-of-Service Infrastructure: The primary guest elevator was broken and taped shut with a handwritten sign throughout our stay.- Inoperable Thermal Spa & Sauna: The thermal spa and sauna amenities—central features marketed by the property—were out of order during our attempt to use them, with no staff present and no drinking water provided in the wellness area.- Sanitation & Grounds Maintenance: Animal waste was left uncleaned on main guest walking paths.- Add-On Package Discrepancies: We were billed €500 for a "wine tour" experience that consisted solely of walking outside to view a vine, with zero access to the cellar or production facilities. Furthermore, a €240 "Special Setting" charge was added for setup alone, excluding food.- Unfulfilled Merchandise Purchase: As of September 29, 2026, four bottles of wine purchased at the front desk on September 19 ($841.73) have not arrived, nor has any tracking information been provided.Hotel management acknowledged service gaps in writing, but core issues remained unrectified. Presenting these firsthand facts to share our documented experience.
User:CarolMatthews12345
Trip type: Couples
Beautiful setting.
12 Oct 2026
The setting of this hotel is stunning and the facilities are great - somewhat overpriced but an enjoyable stay. We booked a room with a private patio but the size of the patio was very small and hardly usable. The staff were lovely.The restaurant was rather disappointing. Only one restaurant is open for dinner and you need to book your time ahead of your stay as they only seem to let very few people in at a time. The menu is quite limited and we thought the food wasn't great and very expensive. We struggled to find something different for our 3 night stay.
User:Maria B
Trip type: Family
Fairy Tale
07 Oct 2026
This castle is straight out of a fairy tale. The views are breathtaking from every window. We were treated personally to exceptional and also personally warm and friendly service. The chef is wonderful. Fabiola the sommelier is just awesome guiding us through a wine tasting that was the best we have ever done! It was fun and very educational too. Matteo the manager was constantly making things work like a top, the pool crew was very nice and those thermal pools were DIVINE! We had the personal pleasure of meeting the best brand ambassador we have ever met in the spectacular Massimo. Massimo made us feel so incredibly welcome it was honestly so special to receive such kindness and warmth. I have no idea how each person was able to give us so much personal attention when they were at FULL CAPACITY. We felt like we were the only guests in the hotel and our every wish was fulfilled. MUST DO: wine tasting and a fireside dinner!
User:Safari19528277377
Trip type: Couples
Un’esperienza indimenticabile con lo Chef Andrea Fanti
22 Sept 2026
Chef Andrea Fanti was truly one of the highlights of our stay at Castello di Velona. During our time at the hotel, we had the pleasure of enjoying his cuisine for all our dinners, and each experience was exceptional.What impressed us most was not only the quality and presentation of the food, but the care, creativity, and passion that Chef Andrea brings to his cooking. Every meal felt thoughtfully prepared and made our evenings at Castello di Velona something we genuinely looked forward to.Chef Andrea is incredibly talented, but he also has a warmth and personal touch that made our experience even more memorable. It is clear that he takes great pride in giving his guests an outstanding dining experience.We left Castello di Velona with many wonderful memories, and Chef Andrea and his cuisine are certainly among them. Thank you, Chef Andrea, for taking such wonderful care of us and for making our stay so special. We hope to return and enjoy your cooking again!
User:Odyssey21918899364
Trip type: Solo travel
Italian resort not so much
21 Sept 2026
It’s a beautiful place. Like out of a fairy tale but man what horrible service and I’m talking about around the pool area. They ignore you. You have to search for service. No one asks if you want anything to drink. You wait to be served in the area that’s dedicated to food. You are also like a prisoner in this place. You have to have a car otherwise nothing is close and it costs an average of $125 euros to get anywhere. Also food is only served at specific times and at dinner you can only order there fancier foods. Nothing like a pizza or sandwich after 6 pm. The views are spectacular but I would never refer or recommend any of my friends to come here.