Palazzo Del Capitano Wellness E Relais

Recent Reviews: 1633

• User:Climber26720592434

  Trip type: Couples

  A magical and deeply romantic Tuscan getaway!

  25 May 2026

  We had an unforgettable stay at Palazzo del Capitano. The historic palace is absolutely beautiful, offering a perfect blend of authentic Tuscan charm and modern luxury. Our room was incredibly cozy, spotlessly clean, and filled with romantic character.The highlight was definitely the private spa experience, which was the perfect way to unwind. We also loved relaxing in the peaceful garden with a glass of local wine. The staff went above and beyond to make us feel welcome, and breakfast was delicious. If you are looking for a charming, high-quality escape in the heart of Val d'Orcia, this is the perfect place. Highly recommended! Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Climber,thank you from the bottom of our hearts for your beautiful words and for describing your stay in such a wonderful way.Knowing that you experienced Palazzo del Capitano as a magical and deeply romantic Tuscan escape is the greatest satisfaction for all of us.Our historic palace was created to offer guests not simply a hotel stay, but the feeling of living the authentic atmosphere of a medieval borgo in the heart of Val d’Orcia, surrounded by history, beauty and genuine human hospitality.We are delighted that you enjoyed the character of your room, the peaceful garden, the local wine and especially the private spa experience, designed as an intimate and relaxing moment for couples.Thank you also for appreciating our staff and our breakfast experience prepared every morning by Chef Matteo and his brigade with local products and Tuscan tradition.We truly hope to welcome you again soon to your home in Tuscany.Genovese Family and all the Team of Borgo Capitano Collection

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• User:Dave P

  Trip type: Couples

  A disappointing return stay.

  09 May 2026

  Returning 2 years later with great memories of our last stay we are very disappointed. This was an Air BnB experience and 4 star prices. Poor arrival and check in set the mood. The smallest bedroom and bathroom in the world (it was sold as small but at 160 a night we could not have been less pleased) chaotic breakfast, staff make you feel stressed. No check out. No contact during the stay, just very poor all round. This company has a monopoly in the town and this has not been a good thing. Just glad none of our friends went on our recommendation last time. You really need to look at the customer journey guys, it is not good for this price point. Only positive on our stay was Laura who was very nice and responsive. Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Guest,we are sorry to read your comments, especially considering that your stay was not at Palazzo del Capitano Wellness & Relais, the 4-star hotel where you published the review, but at the B&B Borgo Capitano Collection Albergo Diffuso, a different category within our collection, booked directly and completely independently by you.The room you selected was clearly described online as a “small room” with dimensions of approximately 11 sqm. For this reason, it is difficult to understand how it can now be described as “too small”, considering that every detail was clearly visible before the reservation was confirmed.Within our collection we offer different categories and room types, ranging from simpler accommodations to the suites of Palazzo del Capitano Wellness & Relais: every guest is free to choose the solution that best suits their expectations, needs, and budget.The price was also clearly stated before booking confirmation; if you considered €160 excessive for the category selected, perhaps a different option should have been chosen before the stay rather than complaining afterwards.We are also surprised to read criticism regarding the breakfast, which is actually one of the most appreciated aspects of our hospitality and is freshly prepared every morning at our historic Trattoria Toscana Al Vecchio Forno in the heart of the village.The review has already been reported to the platform for verification, as it has been associated with a structure different from the one actually booked.Kind regards,Famiglia Genoveseand the Borgo Capitano Collection Team

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• User:Paul S

  Trip type: Couples

  Huge fine for driving to the front of the hotel to check in!

  05 Jan 2026

  On arriving at the village, the hotel directed me to drive to the front of the hotel to unload my luggage, but the hotel failed to inform me that by doing so, I would incur a fine of more than 200 Euros from the local municipality, which doesn’t allow local traffic! Now, the hotel refuses to take responsibility. Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear readers,We feel it is necessary to provide some objective clarifications regarding this review, in order to avoid misunderstandings about access to our village.San Quirico d’Orcia is a historic village entirely subject to a Limited Traffic Zone (ZTL), regulated by the Municipality, as is the case in many historic Italian town.Access for loading and unloading luggage is permitted, but the license plate must be registered through a specific form, clearly explained in the email communications received by the guest before arrival.In this specific case, the guest entered the ZTL without having completed the form, despite the instructions provided and clearly communicated; in the absence of such registration, the fine is automatically issued by the Municipal Police and cannot in any way be canceled or assumed by the property, as it is a violation of the Highway Code and not a hospitality service.We want to be very clear:Access to the historic center is permitted only in compliance with municipal regulations, which are communicated in advance;No property can be held responsible for a fine resulting from non-compliance with public regulations.Just as we could not be held responsible for a speeding fine during the journey to reach us, likewise we cannot be held responsible for entering an active ZTL gate without authorization, despite the instructions provided.We understand the frustration caused by the fine, but we believe it is correct to protect our property and provide accurate information to readers: access to our village is regulated, functions daily for hundreds of guests, and does not result in any fines if the simple procedures indicated are followed.Famiglia Genoveseand the Borgo Capitano Collection Team

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• User:Travel-brilliant

  Trip type: Couples

  Magical experience

  03 Nov 2025

  Truly magical experience inside the walls of a medieval Borgo. Great location in the middle of all the Tuscan towns. You are allowed to drive through the old medieval gates to drop off your luggage. Then you can park in a free lot just down the hill. They welcome you into the lounge for a drink, and take the bags out of your car and up to the room. Everything is first class. The rooms are some of the cleanest we’ve seen and quite modern considering they’re in a 500-year-old building. As in most antique buildings, there are no elevators, but they are no more than 3 stories. The pool and garden area will make you want to spend a day relaxing, with optional massages, hot tubs, and drinks. The bathrooms were very modern with huge showers, LED mirrors, heated towel bars, and exhaust ventilation that actually works! They have their own great restaurant for the included breakfast located down through the garden, where you can also make reservations for a fantastic dinner. There are also a few restaurants and cafes in town to try out. Even a couple small bars and lounges for some nightlife. The spa was fantastic! A dimly lit private oasis just for you. Massages, steam rooms, whirlpool tubs, sitting room, private bath and shower. There were wine & cheese, options, & bottles of water. It was a truly relaxing experience. The Family that owns this Hotel also owns several other buildings in town, with B&B’s, a restaurant, specialty food store, and perfumery. They took an old dilapidated medieval town, and transformed it into a vibrant community for tourist and locals. Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Guest,we sincerely thank you for your wonderful review and for describing your experience in our Borgo with such warmth and attention to detail We are delighted that you felt the magic within the ancient walls of San Quirico d’Orcia, enjoyed the atmosphere of our garden, the comfort of our rooms, and the relaxation of our Spa.Your words perfectly express what our family has been striving to offer for over thirty years — an authentic kind of hospitality, where history, comfort, and human connection come together to create a truly unique experience.We also thank you for mentioning our restaurant and the various souls of the Borgo Capitano Collection project — the result of many years of dedication to restoring and enhancing our medieval village and its local community.It will be a true pleasure to welcome you back for another stay of relaxation, flavor, and authenticity in the heart of the Val d’Orcia.With our warmest regards,The Genovese Family and the entire Team of Borgo Capitano CollectionSan Quirico d’Orcia – Val d’Orcia, Tuscany

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• User:Kgooch93

  Trip type: Couples

  A hidden gem!

  27 Sept 2025

  This hotel is such a hidden gem and we're so thankful we found it! We found this at the last minute as we had to switch rooms from another hotel and we could not believe our luck. Not only is this hotel a hidden oasis in the charming sitting of San Quirico d'Orcia, the staff is also incredibly helpful and kind. Marco even helped us upgrade our room. We love this hotel and would absolutely stay here again. Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Kgooch93,Thank you so much for your wonderful words!We’re truly delighted that you discovered our “hidden gem” in the heart of San Quirico d'Orcia and that your stay at Relais Palazzo del Capitano was such a pleasant one. Our team – including Marco – is always happy to do everything possible to make each experience unique and memorable.We hope to welcome you back soon to let you enjoy another special moment in our charming village.In the meantime, if you’d like to stay in touch, feel free to follow us on our social channels — we love sharing stories, images, and updates directly from the heart of the Val d'Orcia!Warm regards,The Genovese Familyand the Team of Borgo Capitano Collection

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