Palazzo del Capitano Wellness e Relais

Recent Reviews: 1638

• User:BordeauxBaby

  Trip type: Friends getaway

  Stay Away!

  25 Sept 2026

• User:Glenda F

  Trip type: Family

  You’ll pay a fortune for filth, bad smells, poor service, and cramped space. A trap best avoided.

  26 Aug 2026

• User:viajero02011

  Trip type: Couples

  ????? Nice property, but it didn’t live up to our expectations

  11 Jul 2026

  Palazzo del Capitano is a charming hotel with a beautiful pool and garden area, which was definitely the highlight of our stay. It’s a pleasant place to relax after exploring the region.Unfortunately, the air conditioning in our room did not perform well, and with the summer heat it made the room uncomfortable, especially at night.Overall, the experience was good but not particularly memorable. We had expected something more special based on the reviews and photos, but it never felt like a truly exceptional stay.The town itself is lovely to walk around, but in our opinion, it’s best suited for a one-night visit rather than a longer stay.Not a bad hotel by any means, but there are other properties in Tuscany that offer a more memorable overall experience. Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Guest,Thank you for taking the time to share your experience. Every review is valuable to us because every journey is shaped by different expectations, perspectives and ways of experiencing a destination.We are pleased that you enjoyed our garden and swimming pool, two peaceful spaces created to offer moments of relaxation in the heart of our medieval village.At the same time, we are genuinely sorry that the air conditioning did not provide the level of comfort you expected. Had we been informed during your stay, our team would have immediately checked the system and done everything possible to find the best solution. Our guests' comfort is always one of our highest priorities.The part of your review that made us reflect the most was your impression that San Quirico d'Orcia is best suited for only a one-night stay.Our vision has always been quite different.For more than thirty years, long before the Val d'Orcia became internationally renowned as a UNESCO World Heritage Site, our family has been restoring historic buildings and investing in this village because we believe that the true richness of Tuscany lies not only in its breathtaking landscapes, but also in its villages, its people and the traditions that continue to give them life.Borgo Capitano Collection was never conceived as a resort where guests spend their entire holiday within the property. It is an open-air hotel, where the village itself becomes part of the experience. Stepping outside your room means walking through medieval streets, discovering hidden corners, artisan shops, beautiful piazzas, authentic restaurants and the simple rhythm of everyday life in one of Tuscany's most genuine communities.Many of our guests arrive planning to stay for just one or two nights, only to discover that San Quirico d'Orcia becomes the perfect place from which to explore the entire Val d'Orcia, while offering something increasingly rare: the opportunity to slow down, disconnect and truly experience a destination rather than simply visit it.Of course, every traveller is looking for something different. Some prefer large resorts with countless facilities, while others seek authenticity, a sense of place and a genuine connection with the local community. Our project has always been dedicated to those who value this way of travelling.Thank you once again for sharing your perspective, which we sincerely respect. At the same time, we hope that those reading your review will also understand the philosophy behind Borgo Capitano Collection: not simply to offer a place to stay, but to preserve, share and bring new life to a historic village, allowing our guests to become, even if only for a few days, temporary inhabitants of this extraordinary corner of Tuscany.Kind regards,Roberto GenoveseBorgo Capitano Collection

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• User:Desiree O

  Trip type: Couples

  An authentic hidden gem in the beautiful, serene setting of Tuscany

  16 Jun 2026

  Stayed at the Palazzo del Capitano luxury hotel during a special 3-week trip celebrating my 61st birthday and 23rd wedding anniversary. I wanted a more authentic and intimate experience in Tuscany. With that in mind, I selected a small borgo in the beautiful hill country Val d’Orcia called San Quirico (where Palazzo Capitano is located) as a home base while visiting other nearby places such as Siena, Pienza and San Gimignano. This region is absolutely breathtaking. I can honestly say that our stay at Capitano was the highlight of our 3-week trip. San Quirico was so much more than I imagined it could be! It is a small but beautiful, historic village with the authenticity I desired and Palazzo del Capitano was the perfect spot! Nothing about this place is like a standard hotel, perhaps because it is run by a family that has history and much pride in their village. The staff feels more like old or new friends vs hotel employees; the property is stunning- from the garden bar and pool area to the quaint indoor/outdoor restaurant serving up wonderful tuscan meals using fresh ingredients from the surrounding land, including the daily breakfast (included with your stay) to the variety of guest rooms that are appropriately appointed blending the medieval charm with modern comforts such as air-conditioning, larger beds and bathrooms. Palazzo Capitano offers daily housekeeping services and luxe amenities- a spa, a food boutique and concierge services. I will say, this area is a bit remote and requires planning ahead for transportation to/from the village (the concierge can help coordinate this if requested). The value here is incredible, and most of all, by the time we left, we felt like family. I will be visiting here again soon and would highly recommend Capitano to anyone looking to visit this region… it is truly a diamond in the rough ?? Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Desiree,Some reviews make us happy, while others truly touch our hearts. Yours is certainly one of them.Knowing that, during a three-week journey celebrating your 61st birthday and your 23rd wedding anniversary, your stay at Palazzo del Capitano became the highlight of your entire trip is the greatest compliment we could ever receive.You perfectly understood the spirit of Borgo Capitano Collection. We are not simply a hotel; we are a family project born from our love for San Quirico d'Orcia and the Val d'Orcia. For many years, we have been carefully restoring historic homes throughout the village, with the dream of allowing our guests to experience this extraordinary place not as visitors, but as temporary locals.Your words about our team fill us with pride. We believe that true hospitality is not defined only by beautiful rooms, excellent food, or outstanding services, but above all by people. Knowing that you left feeling like part of our family tells us that we achieved our most important goal.Thank you for appreciating our restaurant, our garden, the swimming pool, breakfast, the spa, and all the small details that we carefully look after every day. Behind every experience is a dedicated team whose passion is to create unforgettable memories while preserving the authentic soul of Tuscany.Your review encourages us to continue our mission: preserving the historic heritage of our village, supporting the people who bring it to life every day, and sharing the timeless beauty and authenticity of the Val d'Orcia with guests from all over the world.It will be a true honour to welcome you back. The doors of our home will always be open to you, and we hope that on your next visit you will once again feel not like guests, but like members of our family.With our heartfelt gratitude,Roberto GenoveseBorgo Capitano CollectionTo discover more about our project and the experiences we offer, please visit capitanocollection.com.

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• User:Climber26720592434

  Trip type: Couples

  A magical and deeply romantic Tuscan getaway!

  25 May 2026

  We had an unforgettable stay at Palazzo del Capitano. The historic palace is absolutely beautiful, offering a perfect blend of authentic Tuscan charm and modern luxury. Our room was incredibly cozy, spotlessly clean, and filled with romantic character.The highlight was definitely the private spa experience, which was the perfect way to unwind. We also loved relaxing in the peaceful garden with a glass of local wine. The staff went above and beyond to make us feel welcome, and breakfast was delicious. If you are looking for a charming, high-quality escape in the heart of Val d'Orcia, this is the perfect place. Highly recommended! Famiglia Genovese, Proprietario at PALAZZO DEL CAPITANO Wellness & Relais - Luxury Borgo Capitano Collection, responded to this review Dear Climber,thank you from the bottom of our hearts for your beautiful words and for describing your stay in such a wonderful way.Knowing that you experienced Palazzo del Capitano as a magical and deeply romantic Tuscan escape is the greatest satisfaction for all of us.Our historic palace was created to offer guests not simply a hotel stay, but the feeling of living the authentic atmosphere of a medieval borgo in the heart of Val d’Orcia, surrounded by history, beauty and genuine human hospitality.We are delighted that you enjoyed the character of your room, the peaceful garden, the local wine and especially the private spa experience, designed as an intimate and relaxing moment for couples.Thank you also for appreciating our staff and our breakfast experience prepared every morning by Chef Matteo and his brigade with local products and Tuscan tradition.We truly hope to welcome you again soon to your home in Tuscany.Genovese Family and all the Team of Borgo Capitano Collection

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