Palazzo San Lorenzo Hotel & Spa

Recent Reviews: 1283

• User:Acacia9051

  Trip type: Couples

  Good hotel

  06 Oct 2026

  Quiet location, friendly reception staff.The dining room staff (very young men, presumably trainees) were very casual and, frankly, unfriendly towards customers. Guests have to wait until the gentlemen feel like serving—for instance, pouring an aperitif. When pasta in tomato sauce was being served, a sartorial disaster (for the guest) was narrowly averted thanks to the guest's quick reflex in knocking the pasta out of harm's way.Good Wi-Fi in the room. Large room, large bathroom. Large bed with an excellent mattress. Walk-in shower. No toiletries. No coffee or tea-making facilities.Generous and well-presented breakfast.All in all, a good hotel, though the restaurant and bar staff could use some further training.

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• User:Clare B

  Trip type: Couples

  Nice overnight stay

  20 Sept 2026

  A lovely hotel in a great location for an overnight stay while exploring the area. We were booked for half-board and were directed to the restaurant a few doors away. What a lovely surprise, as we climbed up a few flights of stairs to this amazing roof top restaurant.As well, as the Spa, which we didn’t make use of, there is an outdoor pool, which was nice.Our room was a good size, at the back of the hotel, which was quieter.

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• User:Anna R

  Trip type: Solo travel

  Very disappointed

  04 Sept 2026

  Very low standard.. very bad place

• User:Mottram23

  Trip type: Couples

  Interesting tour spolt by poor accomodation

  24 May 2026

  Over the years my wife and I have enjoyed 10+ holidays with Riviera Holidays both River Cruises and escorted tours. All have been excellent and we have often recommended them to our friends. However, having just returned from a tour of Tuscany which was beautiful, I’m afraid staying at the Palazzo San Lorenzo wasn’t.The hotel was in a small town with little going on outside the hotel.Our room was comfortable but lacking any tea or coffee station which was made worse by there being no room service available.The lounge/bar area was closed until early evening but no staff. If you wanted a pre dinner or after-dinner drink you had to ask at reception. Not what you expected in a 4* hotel.On a particularly very wet day (our “free time”) we had to go out for a hot drink and some lunch as nothing was available at the hotel. This wet day also exposed the fact there was not enough comfortable seating in the hotel for a group of our size and with the bar area closed staying in your room or sitting in a now empty breakfast romm were the only options. The food in the evening was of below averge, the main meal being served on cold plates, the provided seasonal greens was mainly lettuce and no thought was given to presentation. Finally, surely painters and decorators should be working before the ‘season’ starts? Not here! It caused the breakfast to be set out in two rooms, one for food and one for seating. People were constantly walking between rooms carrying hot beverages.Incidentally on a positive note, all the staff were helpful and friendly especially the very young waiters serving our dinners. If it not been for the lovely group of friends we made my story would have been much worse!

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• User:Londongal_10

  Trip type: Family

  This is not a four star hotel... they need to up their game

  14 May 2026

  I can echo the review made by Pat D... pretty sure I was on the same tour group! This hotel should really be removed from the Riviera brochure as it does not enhance their reputation as a good quality tour operator. The main gripe was the food - a different menu for Riviera than the a la carte shown at the front of the hotel. The food was very poor - served on cold plates, lukewarm, skimpy portions, and service slow (not enough waiting staff - or experienced waiting staff - the two young lads that were on duty did their best). Breakfast was adequate however. Rooms were a good size but only four hangers in a half size wardrobe for two of us and no tea or coffee provided. No bar open during the day and no coffee station anywhere in the hotel. If you want a cup of coffee at 3 30pm you will have to go out! Take a travel kettle. Cleaning was a bit skimpy too, glasses taken to the room from the restaurant table to finish our wine were left all week. However, bed comfortable and clean towels available on request. The pool area looked nice but the weather wasn't up to using that - however if you did you would find yourself next to a closed bar (bar opening time 5 30pm. No slow sipping of cocktails around this pool! )Bottom line this is not a four star hotel. However good location if you are touring around the Tuscan towns and there are other restaurants available in the town for evening dining.

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