Ultimo Mulino Country Hotel

Recent Reviews: 223

• User:Seagypsies

  Trip type: Couples

  Beautiful hotel but unfortunately a disappointing overall experience.

  11 May 2026

  The hotel itself is lovely, the surroundings are beautiful, and the cleaning and breakfast staff were warm, friendly and hardworking. Sadly, several aspects of the stay did not match the peaceful “country wellness” experience advertised.Our room was positioned around the dining/function area and the sound echoed badly throughout the space. We experienced loud noise from a party late into the evening, breakfast service noise early in the morning with clattering crockery, cutlery and voices, and guests talking outside our patio late at night. Even with the TV on, the noise could clearly be heard in the room, making it very difficult to relax or sleep properly.Other disappointing points included:* Hot tub was cold despite having a booked time slot* Swimming pool not heated* No shampoo or conditioner in the room* Paper cups provided for hot drinks* WiFi code changed without guests being informedMost disappointing was the response when concerns were raised. Reception came across as abrupt and dismissive rather than helpful. On one occasion I asked reception for two cups and after a brief exchange the receptionist simply walked away. When I phoned to complain about the noise, the response felt very dismissive despite explaining we could hear everything clearly from our room.Unfortunately the poor customer service continued at checkout. No one had informed us reception would be unattended until 8am despite us needing to leave early for a flight. When reception eventually opened, we were asked for €32 tourist tax. We offered a €50 note and were told there was no change available. My husband then found €2 so only €20 change was needed, but the receptionist appeared visibly irritated throughout the interaction and responded in an unfriendly and dismissive manner, which sadly summed up our experience with reception staff.Such a shame, because the hotel itself has a lot of charm and some of the staff were genuinely lovely, but overall this was not the relaxing wellness break we had expected.

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• User:Darwish B

  Trip type: Friends getaway

  Pure Tuscan magic – and the most wonderful staff you could ask for! 🌟

  15 Apr 2026

  I stayed at L’Ultimo Mulino Wellness Country Hotel from 13–17 March, and it was an absolutely unforgettable experience. Tuscany in early spring is already beautiful, but this hotel made it truly special.From the moment we arrived, the warmth and professionalism of the team stood out. A huge thank you to David, Elena, and Arabella – your amazing work and genuine hospitality made us feel like family. Every request was met with a smile, and nothing was too much trouble. You truly go above and beyond for your guests.A special mention goes to the incredible waitress Zorulle in the restaurant. She is an absolute gem – attentive, kind, and so full of positive energy. Dinner every evening was a highlight, thanks to her wonderful service and the delicious local cuisine. She made us feel so welcomed and well looked after.The wellness area is relaxing, the rooms are charming, and the surrounding Tuscan countryside is postcard-perfect. But the heart of this hotel is its people. David, Elena, Arabella , and Zorulle – you are the reason we’re already planning our return.Grazie mille for a perfect stay!

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• User:Anita P

  Trip type: Friends getaway

  Very noisy rooms

  15 Oct 2025

  Positive: very nice staff and pet friendlyNegative: it is just ok, no luxury, no wellness, just a rather small pool in the shade that you can use upon reservation 1 hour a day. But the real problem is the noise. I was in room number 1 (worst room) for 2 nights and I could hear the guests and the loud music from the restaurant, the very loud voices from the kitchen, people talking at the reception and the steps of the people going up and down from the stairs the entire day. The noises were like the room had no walls. They should really not rent this room for guests, it was the noisiest room I have every slept in, horrible! Generally all the rooms seem not to be well isolated but room number 1 is the worst, absolutely avoid. Overall I would not recommend the hotel.

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• User:Deborrrrrrah

  Trip type: Couples

  Reads luxury but actually just ok

  14 Sept 2025

  This place reads like its amazing but honestly it is just ok. With no lift and no assistance offered to help carry bags. The room is as described but small and basic and the walls are paper thin. No ropes, mini bar or many power sockets. We had room 5 and we could hear absolutely everything from both rooms either side. Our room had an adjoining door to the room next door (opening into their room) and this wasn't locked and kept coming ajar open. We put our chair against it and think the other people did the same. Once we worked out about the door we could not hear everything (people coaching) as much but we still felt like we could not relax in our room. The breakfast was average (only continental) with nothing cooked offered. The pool is ok - narrow and functional for a swim. The location is rural (a car is recommended). Only one restaurant with limited space and as they cater for the neighbouring sister hotel you must book. They had 6 mains to choose from on the menu with daily specials. We stayed 3 nights so nearly had them all. The waitress lady is lovely although slightly pushy for her specials. The spa is also not on site and shared with sister neighbour hotel which ships their guests to here for dinner. On leaving to stay at our next destination (a proper 4 star hotel near Lake Como with lifts, large rooms, mini bar, ropes, spa on site) i realised just how this place was overrated. Should lose a star.

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• User:Lozenge21

  Trip type: Couples

  Was Meant To Be A Special Proposal Holiday But Disappointed

  21 Aug 2025

  Quite a few negatives unfortunately out weighed the positives, the old mill setting of the hotel was nice however compared to the photos online we were expecting a bit more luxury! We liked the fact there was 2 pools to use! and the staff were pleasant. We arrived rather late Sunday after driving all the way from the UK we had just driven from Switzerland the previous night - my partner checked in for us, he said Sandra the receptionist was helpful and pleasant and we did get given a comp room upgrade.We were told we could have dinner that evening but after hearing the waitress and receptionist have a loud discussion in Italian Infront of us which sounded like a debate whether we could have a table but we were eventually seated, this is our first trip to Italy and were not aware that pasta dishes seem to come as a first course then meats as a second course so we asked how large are the pasta portions, we were then given a rather complicated over-explanation about steak weights and left our original question unanswered but we both ended up having pasta and desert which was nice but compared to the rest of the week where we ate out in the closest town (Radda) the price of our meal for the first night was very high! So if anyone is staying I would highly recommend the food in Radda - especially Pizza Pie!Additionally we saw through the kitchen that lunch was just a microwave meal!! the chef saw my partner looking and closed the kitchen door so not sure how authentic our expensive first night meal really was! When we got to the hotel we were exhausted and looking for a quiet romantic meal... however we were not expecting to be dining with 3 young toddlers so late at night! one was screaming and crying - I appreciate there is not much that can be done about this however when I booked the hotel... it doesn't say 'adults only' but then again its just not the type of hotel I expected to have parents staying with toddlers - not really anything for them like a play area or creche or even pool toys, the hotel is advertised as a wellness and spa retreat which to me says peace and quiet although we didn't seem to get either of those things while at this hotel!We returned to our room which although we were kindly upgraded, was very small and the bed was so so uncomfortable! The pillows had no support and hard mattress, neither of us slept very well the whole week we and we were also woken at 7am by the next door toddler crying as the walls were paper thin! Towards the end of the week we were woken up again by adults coming upstairs from dinner, being very loud and obviously had too much wine, go into the room next door and talk at a very unacceptable volume for after 11.30pm! We were also woken by what sounded like gunshot/a door being slammed extremely hard early hours another night.The room was also meant to be looking at 'the garden' but it was just an overgrown walkway with some lounge chairs left, my partner went for a walk down there and was swarmed by wasps! The little seating area we had outside our room was far too close to the 2 next to ours so when I got up to sit outside and read I was again greeted by the loud toddler running around.We went for breakfast and the whole buffet was covered in WASPS literally swarms! which isn't hygienic! and someone could easily be stung by grabbing a pastry.On the Wednesday the problem was fixed by a very simple solution but only used once the whole time we were there!!! SHUT THE MAIN DOORS!! It kept the wasps out and it didn't cause any inconvenience to anyone taking food back and fourth!We also had wasps come to our table while we were eating which could be avoided by leaving a trap/distraction plate out for them away from the guests trying to eat.We wanted to relax by the pool the first morning but yet again THE TODDLER from next door was there being loud, so we moved to the other pool which was much nicer - better view - less foliage so we had less insects biting us - we spoke to another British couple who said they moved pools because the toddlers were being too noisyAlthough we enjoyed the other pool - one of my peaceful naps was disturbed by a large family of French with 3 children around 7-8 started shouting and splashing - which made a few other guests annoyed. The majority was young couples and families with teen children TRYING to relax.All the times my partner went to try and order a drink from the other hotel there was no staff around! The one drink he went to get me was an aperol spritz that he had to wait ages for was eventually made by the maintenance man who was dripping in sweat - it was also made far too strong! We bought some cards to play in the evening so we set up in the little quiet area of the indoor seating but we were being bitten and swamped with a load of mosquitos, wasps and a large black fly things!! So again no way of relaxing in the evening, there was no table and chair area in our room so we had to sit and play on the bed - not ideal. - I know bugs are hard to deal with but some traps in appropriate areas would help!My partner actually proposed to me on this trip on the Thursday evening... so this was meant to be a really special holiday but instead of not wanting to leave we were instead counting down the days by the weekend.The last thing was as it was so hot we wanted water and although they gave us a bottle of still and sparkling each day - when we asked at reception for more my partner was told on every occasion there is some in the room - we were aware of this but my partner doesn't like sparkling water and although we kept buying bottles from the supermarket we needed more.Overall the cleanliness from the house keeping was great and quickly done in the mornings, the choice of 2 pool areas was nice, staff at breakfast were pleasant and the hotels previous history was interesting but was far from worth £170 per night plus as we were charged a further £55 tourist tax!!

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