Best Western Hotel La Solara

Recent Reviews: 2789

• User:Mary O

  Trip type: Couples

  Poor customer service. Old fashioned. Dull.

  19 Apr 2026

  We are currently staying at this hotel. It is not a four star hotel. The hotel runs along the lines that hotel guests conform and do what the hotel management tell them to do. We arrived yesterday at lunchtime after being up since 3am for an early morning flight. We were ushered into a lounge area for what was described as a welcome meeting. Bemused we complied. Nothing happened. We were given complimentary juice or prosecco but were politely told we could not have a beer as that was not complimentary. Why bother with offering drinks if you are not prepared to give someone what they prefer? We then sat and waited and waited and waited. Nothing happened. Eventually I went to the reception and asked how long did we have to sit waiting as I wanted to check in and get on with my day. We were then advised we could check in. We did but were told the rooms would not be ready for another hour. If they had told us that on arrival we could have taken the shuttle bus into Sorrento and had some lunch. We asked about lunch options. We were sent to a large dining room with one person in it but were told where to sit. We were not given a choice or offered an alternative place to eat lunch - eg the outside terrace. Lunch was a salad which was very nice. In the evening we we were told where we had to sit in the dining room and told we had to sit there every night for the duration of our stay. This is not ok. On our table was a printed notice. The notice says we must accept the hotel’s policy to only start preparing each course once the previous course has been completed. This means you have long waits between courses and drags out dinner. The choice of food is limited. We ordered swordfish for our mains. It came covered in grease and there was only a few sauteed potatoes as an accompaniment. We did not bother with dessert. The salad first course was self service but at 8pm was much depleted and uninspiring. We have a dated room. Spacious enough but old fashioned and without a walk in shower.The hotel staff are stiff and formal. The hotel is dead at night and completely dull and boring. We are trapped here for another six nights. Do not stay here unless you want to be told by the hotel what you will have not want you want. Also read the general manager’s responses to complaints or poor reviews from past guests. His responses tell you everything about how this hotel is run and managed.

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• User:115estherm

  Trip type: Family

  A great good hotel

  18 Apr 2026

  The experience was great with good customer services.

• User:57andy

  Trip type: Couples

  Lovely friendly hotel

  09 Apr 2026

  A lovely friendly hotel away from the hustle and bustle of Sorrento. The staff can’t do enough to help. Good food at breakfast and dinner.Tips•Use the free hotel shuttle bus. The taxi and Ubers want to charge €40+ from the main square even though only about 4km. The shuttle bus drops you off a 5 minutes walk away from the main square. Go down the steps by the bus stop and follow the road down the hill. Just ask the driver if unsure. •You may need different travel adaptors as there is only one EU socket, the rest are 3 straight prongs (Italy type L). Some two pins do work but not all.•The hotel will transport your bags up and down the drive for your transport from the airport.•If you order a bottle of wine for dinner and don’t finish it they will save it for the next day.•They do not serve food between 3pm and 6:45pm which can be an issue if your arrival time is delayed as there are no shops or restaurants nearby. •We had an early departure and the hotel even started the breakfast service early for us.•All the Tui excursion coaches pick you up by the main road at the end of the drive.•The hotel can organise days out eg boat trips to CapriThe pool was heated in April and plenty of sun loungers are available.We would definitely stay here again if we visit Sorrento again. Ugo Di Maio, Owner at Best Western Hotel La Solara Sorrento, responded to this review 57andyThank you very much for your kind and detailed feedback.We are truly delighted to hear that you enjoyed your stay and appreciated the peaceful location of the hotel, as well as the friendliness and dedication of our staff. It’s especially rewarding to know that you enjoyed both our breakfast and dinner offerings, and that the little touches—such as the shuttle service, luggage assistance, and flexible breakfast for your early departure—made your experience more comfortable.We also greatly appreciate you sharing such helpful tips for future guests. Your observations are extremely valuable and will certainly help others make the most of their stay with us.It was a pleasure having you with us, and we would be absolutely delighted to welcome you back again on your next visit to Sorrento.RegardsUgo di Maio General Manager

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• User:Nicola W

  Trip type: Family

  A lovely hotel, location just too secluded!

  07 Apr 2026

  The setting is beautiful and the staff are most welcoming and friendly. The rooms were spotlessly clean but decoration felt dated. We had a side sea view but balcony was in the shade at all times so it was too cold to use. The pool and sun deck were fantastic, obviously never very busy being the very beginning of the season. Pool bar only opened half way through the week and snack bar remained closed. Lunch was available in the restaurant with a fairly limited menu. (Pizza 15 euros, cheeseburger 18 euros etc, bruschetta 10 euros etc.) Continental breakfast buffet was good for choice. Dinner was a three course meal which always included a regional option. Food was always fine, some nights were better than others. The gala dinner did last in excess of 2 hours though! The location, though beautiful, was far too remote. The shuttle into Sorrento was only once an hour, so trips into town had to be carefully coordinated. A taxi would cost around 35 euros to get into town or return to the hotel. Ugo Di Maio, Owner at Best Western Hotel La Solara Sorrento, responded to this review Dear2017njgwThank you very much for taking the time to share your detailed feedback with us.We are pleased to hear that you enjoyed the beautiful setting of the hotel, as well as the friendliness and welcoming attitude of our staff. It’s also wonderful to know that you appreciated the cleanliness of the rooms, the pool area, and the variety offered at breakfast.At the same time, we truly value your constructive comments. We are sorry to hear that certain aspects of your stay did not fully meet your expectations, particularly regarding the room décor, the shaded balcony, and the limited opening of some of our facilities at the very beginning of the season. Your observations are very important to us and will be carefully considered as we continue to improve both our services and overall guest experience.We also appreciate your feedback regarding the restaurant service, menu variety, and the duration of the gala dinner, as well as your comments about the shuttle schedule and location. These insights are extremely helpful for us in evaluating how we can better meet our guests’ needs.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Ugo di MaioGeneral Manager

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• User:Emily S

  Trip type: Couples

  Coeliac honeymoon! Wonderful

  07 Apr 2026

  We had the most wonderful honeymoon here and truly can’t recommend it enough.From the moment we arrived, we were made to feel so welcome and genuinely cared for. What stood out the most was the incredible attention to detail and the warmth of the entire team, who went above and beyond to make our stay special.As someone who is coeliac, I often find travelling and dining stressful—but not here. The range of gluten-free options was fantastic, and I felt completely safe and confident eating every meal. Plates clearly labelled with blue rings or menu adjusted specifically for me, being both coeliac and vegetarian. The staff were knowledgeable, attentive, and always happy to accommodate, which made a huge difference and allowed me to fully relax and enjoy the experience.Every part of our stay felt thoughtfully looked after—from delicious dinners and amazing desserts to great wine recommendations and fun, memorable moments with the team. It’s rare to find a place where you feel so well taken care of on every level.Shuttle bus every hour made it extremely convenient for travel into Sorrento centre and numerous excursions all direct transport from hotel doorstep. Makes the planning so much easier and more relaxing.Thank you all for making our honeymoon so special—we’ll definitely be back!Emily & Nath Ugo Di Maio, Owner at Best Western Hotel La Solara Sorrento, responded to this review Dear emilysP9124VT,Thank you so much for your wonderful message and for choosing to spend your honeymoon with us.We are truly delighted to hear that your stay was so special and memorable. It means a great deal to know that you felt genuinely welcomed and cared for from the moment you arrived—creating these kinds of experiences is exactly what we strive for.We are especially pleased that you felt comfortable and confident with the gluten-free and vegetarian options available. Ensuring that all our guests can dine safely and enjoyably is very important to us, and your kind words about our team’s attention and knowledge will be proudly shared with everyone.It’s also lovely to hear that you enjoyed the food, wine recommendations, and the overall atmosphere, as well as the convenience of the shuttle service and excursions. Knowing that every detail contributed to a relaxing and joyful honeymoon makes us incredibly happy.Thank you again for your heartfelt feedback. It was a pleasure having you with us, and we very much look forward to welcoming you back for another special stay in the future.Warmest regards,Ugo di MaioGeneral Manager

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