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Hilton Sorrento Palace

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Hilton Sorrento Palace

locationSorrento, Sorrento

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About Hilton Sorrento PalaceAbout Hilton Sorrento Palace

Location

This modern hotel is surrounded by vast Mediterranean gardens and lies just a few minutes from the lively, historical old town of Sorrento. Links to the transport network can easily be reached on foot located about 1 km away.

Facility

The hotel has 383 rooms, which are located on 7 storeys and are reachable by lift. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) provide all the essentials for a comfortable holiday. Slippers are included. The bathrooms have a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A terrace with sun loungers and parasols is available. There is a poolside snack bar as well. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, fishing and horse riding. With windsurfing, canoeing, sailing, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, bowling, yoga and aerobics. A wellness area with a spa is available at the hotel. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The hotel includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board can be booked. Breakfast, lunch and dinner are available. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hilton Sorrento Palace Amenities at Hilton Sorrento Palace

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Horse Riding

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

1.2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2520

Very Good

1398

Average

595

Poor

174

Terrible

119

Recent Reviews: 4806

  • User:Terry M

    Trip type: Family

    Nice hotel but would probably pick something closer to town.

    rating21 Apr 2026

    Rooms are comfortable but minimally decorated. No minibar in room except bottled water which is not complimentary. Overall experience was good however would probably not stay here again.

  • User:Gina B

    Trip type: Family

    Fantastic stay at this beautiful hotel

    rating18 Apr 2026

    What a great stay. I am a Hilton Diamond member and booked 2 rooms for 5 nights with points. They upgraded my room and extended my benefits to my son and daughter-in-law as well. The room was very clean and was attended to daily. The breakfast was awesome. There were so many choices, including an omelette station and our final morning. They had someone playing the grand piano. The food was good and it was very classy as you got views out the panoramic windows of Mount Vesuvius. We also enjoyed the reception each evening in the executive lounge. They had meatballs one night that were especially good. Although the outdoor pools were not yet open, the grounds themselves were beautiful with the orange and lemon trees. I could not say enough good things about our stay at this hotel. We had a fabulous time.

  • User:kate h

    Trip type: Friends getaway

    Slip hazard! Be careful!

    rating10 Apr 2026

    We had a very unfortunate experience here. The bathtub in our room (as well as others’ rooms) is extremely slippery and my friend had a fall in the tub. As seen here, there is an alarm pull, which makes it appear that the hotel is aware of this situation. The solution that was offered was to give us an anti-slip mat (pictured) and to go to the hospital. We asked to file an incident report, and were not given the opportunity to do so. We were told that an internal log report would be made, but our request to have a copy of that report was denied. General Manager, Other at Hilton Sorrento Palace, responded to this review Dear Kate h,Thank you for taking the time to share your feedback with us.We have taken careful note of your comments. The safety and well‑being of our guests are of the utmost importance to us.With reference to your observation, we would like to clarify that the alarm pull installed in the bathroom is a safety device required by Italian regulations. While we have not received similar reports regarding bathtub slipperiness from other guests, we fully understand your concerns and take them seriously.Our team is currently reaching out to your friend directly and remains at full disposal.We hope to have the opportunity to welcome you back in the future.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

  • User:kidsdo2013

    Trip type: Family

    A wonderful home base in Sorrento

    rating08 Apr 2026

    We had an amazing few days in Sorrento with the Hilton as our home base. At the top of a hill made it much more quiet than anything on the main street in town, but a bit of a walk with a stroller and kids. The indoor pool was magical - with shallow grottos for our little ones and a wide expanse for lap swimming. The breakfast buffet is the kind of thing you long for on family vacations - something for everyone and some local flair. We had first floor garden rooms with a view of the on site citrus grove. Much of the hotel (outdoor pools and outdoor restaurant) was still closed for the winter season, which certainly made the hotel more affordable. General Manager, Other at Hilton Sorrento Palace, responded to this review Dear Kidsdo2013,Thank you very much for sharing such a lovely review of your stay with us. We are delighted to hear that Hilton Sorrento served as a wonderful home base for your family and that you appreciated the peaceful hilltop location, our indoor pool, and the variety and quality of the breakfast buffet.It is especially rewarding to know that the indoor pool and its grottos were enjoyed by your little ones, and that the garden room view overlooking our citrus grove added to your experience. Your comments truly capture what we aim to offer families seeking both relaxation and comfort.Thank you once again for choosing to stay with us. We would be delighted to welcome you back in a future season, perhaps when all facilities are fully open, for an even more complete experience.Kind regardsMarino GherariGeneral ManagerHilton Sorrento Palace

  • User:Tour35215414814

    Trip type: Family

    Fabulous stay - highly recommend

    rating04 Apr 2026

    My family and I had a fabulous stay at the Hilton Sorrento. Excellent service, clean rooms and delicious breakfast. The pianist at breakfast was really lovely. The restaurant and bar staff were fantastic. Honestly, we could not fault this hotel. The view from the bar and restaurants is so special. General Manager, Other at Hilton Sorrento Palace, responded to this review Dear Tour35215414814,Thank you very much for your wonderful review and for recommending Hilton Sorrento Palace. We’re delighted to hear that you and your family had such a fabulous stay and that you appreciated the excellent service, clean and comfortable rooms, and our delicious breakfast.It’s especially lovely to know that the live piano music at breakfast added a special touch to your mornings. We’re also thrilled that our restaurant and bar teams made such a positive impression, your kind words will be greatly appreciated by them.We’re pleased that the views from our bar and restaurants stood out as a highlight of your experience. Sharing these unique panoramas with our guests is something we take great pride in.Thank you again for your feedback. We truly hope to welcome you and your family back for another memorable stay in the near future.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

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