Best Western Hotel Residence Italia

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Best Western Hotel Residence Italia

Cagliari, South Sardinia

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About Best Western Hotel Residence Italia About Best Western Hotel Residence Italia

Location

This hotel is located in the resort of Quartu Sant' Elena just 1 km from the nearest sandy beach. The centre and the local harbour are around 15 minutes away on foot. Sardinia's capital, Cagliari, is approximately 8 km from the hotel. Transfer to Cagliari-Elma Airport takes about 30 minutes (20 km away).

Facility

7 suites, 27 single rooms and 49 double rooms are located on 7 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The apartment hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV and WiFi are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the apartment hotel, including cycling/mountain biking, tennis and a gym. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Best Western Hotel Residence Italia

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
Sport/Entertainment
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  Children's Entertainment
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  Indoor Pool
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  Number of Pools
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  Outdoor Pool(s)
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  Sun loungers
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  Tennis

Location

Around this property:

Nightclub

500 m

Shopping opportunities

1 km

Bars / Pubs

1 km

City Centre

1 km

Restaurants

1 km

Beach

1 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

410

Very Good

342

Average

Poor

Terrible

Recent Reviews: 872

User:Breeze84-7
Trip type: Couples
Watch out you don't get charged twice - you may not get the full refund!
10 Feb 2025
Booked my stay online and, due to an urgent family matter, I had to add an additional day at late notice. Followed the email link to modify and, without realising, ended up with 2 separate bookings which only came to my notice after the hotel had charged me twice. Having already been charged for 3 of the 4 day stay (at a slightly discounted rate) before arrival, you would think that any reasonable hotel would just add an additional day at the higher rate. But no, Best Western charged me twice and then would only refund me for the discounted booking, charging the higher rate for the full 4 days regardless of the fact I had already paid for 3 at the discounted rate. When I attempted to discuss what looks like rather sharp practice with Monique (?) in the Milan Customer Service office, she hung up on me twice. I was also told rather patronisingly by the hotel manager that I should be grateful to get anything back at all and that I consciously chose to book the same hotel twice for the same 3 nights. Why would anyone consciously book the same hotel twice? The user experience should be that you click modify and get a modification, not an entirely new booking. Best Western seem unwilling to accept this. Very poor customer service. Riccardo Pinna, Servizi per gli ospiti/front office at Best Western Hotel Residence Italia, responded to this review Dear Mr. Liddon, thanks for your review.The Best Western website does not allow modifications to existing reservations. Unfortunately, there is no option available to directly modify a booking. The only alternative is to cancel the reservation, as indicated on the Best Western site.Thank you for your understanding.Best regards
User:Iakwbos D
Trip type: Couples
Nice hotel with the quality of best western
04 Oct 2024
Great hotel for your stay in this area, part of thee international brand and basically, all that you need. Location was very good. Reception staff is quite friendly and helpful, they will do everything they can to accommodate you. Room was a decent size and clean. Definitely recommended if you are in this area and will be back again as I do tend to go back to hotels that I have used in the past Riccardo Pinna, Servizi per gli ospiti/front office at Best Western Hotel Residence Italia, responded to this review Dear Iakwbos D,All of us at Best Western Hotel Residence Italia would like to thank you for your comments regarding your stay with us. We can’t wait to welcome you back! Thank you again for your review.Warm regards
User:Sagadhevan C
Trip type: Solo travel
11 out of 10!
25 Aug 2024
From all my travels, this has got to be by far the most customer service driven hotel I’ve ever experienced. The word NO, doesn’t exist here. The staff were always readily available to assist, even by going the extra mile. Perfectly based to get you to all parts of Cagliari, clean, neat and free parking with ample restaurants close by - what more could you ask for! A special thanks to ALL the staff and a particular mention to Riccardo, I hope you continue to strive and climb the ranks with Best Western recognising your outstanding managerial skills - Grazie! Riccardo Pinna, Servizi per gli ospiti/front office at Best Western Hotel Residence Italia, responded to this review Dear SagadheavenCMadam,It is a pleasure for us to read such a wonderful comment shared on TripAdvisor.It will be a pleasure to welcoming you back to our hotel.Kind regards
User:winesgood
Trip type: Couples
Very good hotel
07 Aug 2024
Far enough from Cagliari, 10 km, in a good position. Close to Poetto and 15 mins drive to reach Cagliari. We chose this hotel bcs we wanted to explore free beach like Cala Regina. We wanted a place easy to reach, distant by the traffic jam in Cagliari. Riccardo Pinna, Servizi per gli ospiti/front office at Best Western Hotel Residence Italia, responded to this review Dear winesgood,Thank you for writing a review regarding your recent stay at Best Western Hotel Residence Italia. We hope you will come back again soon.Sincerely
User:Lordele
Trip type: Family
Good choice for a beach trip.
14 Jul 2024
Room is spacious with a balcony to hang your wet clothes. Close to Poetto beach but quite far from the city center but accessible with bus. Service is really good with very friendly staff. Good value for the money. Downside I could think of is the lack of food you could order. Riccardo Pinna, Servizi per gli ospiti/front office at Best Western Hotel Residence Italia, responded to this review Dear Lordele,We appreciate you taking the time to share your experience about Best Western Hotel Residence Italia and look forward to welcoming you back soon. Warm regards

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Best Western Hotel Residence Italia

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