Hotel Palazzo Doglio

Recent Reviews: 367

• User:Antonio C

  Trip type: Business

  Breakfast with no taste food, fresh orange juice not just made, with just one exception (pardule) the food was no good.

  09 May 2026

  They agreed a competitive rate but on checking out they charged with extra without any details.To my complain the front desk became rude and ask us to live the hotel For sure an awful experience to avoidI tried a fake pizza at the Maiori with no service and I paid even if I put those pizza in the waste basket Palazzo Doglio, Servizi per gli ospiti/front office at Palazzo Doglio, responded to this review Dear Guest,We are sorry to read that your experience did not meet your expectations. We would however like to clarify that the amount presented at check-out reflected the services related to the stay and was handled in accordance with the property’s procedures and the conditions shared at the time of booking.We regret that the situation at departure was perceived negatively, while it was managed by our team with professionalism and in line with the standards and policies of the property at all times.Kind regards,Palazzo Doglio Team

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• User:Rory B

  Trip type: Couples

  Looks lovely on arrival this hotel and it is but it lacks facilities.

  22 Apr 2026

  The rooms are nice but our room 308 got no sun on the balcony morning or evening. The breakfast is nice ,apart from runny scramble eggs.while the hotel is nice there is no area ,pool etc outside to relax unless you count a few outdoor seats.the spa needs more and separate from the gym,it's fairly basic and no fruit in relaxation room just water or tea.there are a few decent restaurants in the courtyard if you do not want to walk into town and if you are a single female this might be a good idea after 10 at night as my wife was uncomfortable with the characters that we encountered enroute to the hotel. The hotel itself is perfectly safe and relaxed .Staff were excellent and attentive . Palazzo Doglio, Servizi per gli ospiti/front office at Palazzo Doglio, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the comfort of your room, the quality of breakfast, the restaurants in our Courtyard, and above all the attentiveness of our team.We also appreciate your observations regarding the balcony exposure and the wellness facilities. Comments such as yours are valuable to us as we continuously review our services and guest experience.We are glad that you felt Palazzo Doglio to be a safe and relaxing environment, and we truly hope to have the pleasure of welcoming you again in the future for another enjoyable stay in Cagliari.Kind regardsPalazzo Doglio Team

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• User:Leotraveler2020

  Trip type: Family

  Disappointing Customer Service Despite a Beautiful Hotel

  06 Mar 2026

  I visited the hotel with my wife and our two children and stayed from 17th to 21st February. We chose this hotel for our winter holidays, looking forward to a relaxing stay while exploring Sardinia, as we planned to spend most days travelling around the island.Our first night was perfect; however, on the second morning we were woken at 8:30am by very loud construction noise, including hammering and drilling. This woke my entire family and made my younger children cry. I did not raise a complaint immediately as I assumed it would only happen once.Unfortunately, the same situation happened again the following morning at 8:30am with extremely loud noise. My wife and children were very disturbed, especially as we had not been informed in advance that construction works would be taking place.I reported the issue to the Front Office team that morning. They kindly offered to move us to another room; however, as it was our last night and we were leaving early the next day, changing rooms at that stage was not convenient for us.We had intentionally not booked breakfast included because we wanted to rest and sleep longer after spending our days travelling around the island. The repeated noise significantly affected our ability to relax and enjoy our stay.At check-out, the gentleman at the Front Office apologised and mentioned that the bill would be adjusted. However, only a €30 discount was applied. Considering the inconvenience caused and the standard expected from a five-star hotel with such a strong reputation, my family and I left feeling very disappointed with how our concerns were handled.I was also surprised by the lack of empathy. After explaining that my family had their rest disturbed on two of the four days of our stay, there was not even a small gesture such as a card or an amenity to acknowledge the situation.The hotel itself is beautiful; however, the customer service was unfortunately one of the worst experiences I have had in a five-star hotel. I also sent an email expressing my dissatisfaction after the stay but never received a response.I would like to highlight that the housekeeping team was fantastic and very professional throughout our stay. Palazzo Doglio, Servizi per gli ospiti/front office at Palazzo Doglio, responded to this review Dear Guest,Thank you for taking the time to share such a detailed account of your experience and for choosing Palazzo Doglio for your family stay while visiting Sardinia.We are sorry to learn that your rest was disturbed by construction noise during your stay. While these works are part of ongoing improvements aimed at further enhancing our guests’ experience, we understand that this affected the comfort of your visit, particularly during days intended for relaxation.We appreciate your recognition of the assistance provided by our Front Office team; at the same time, we take your feedback very seriously, particularly regarding how the situation was managed and the level of care perceived. Comments such as yours are very important to us as they help us continuously improve the experience we offer our guests.We are also sorry to learn that your email following the stay did not receive a reply. We will verify this internally.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a stay fully in line with your expectations.Kind regards,Palazzo Doglio Team

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• User:Mutty0511

  Trip type: Couples

  Wouldn’t go again

  21 Jan 2026

  We had booked this by travel writer recommendation.. what a disappointment. The rooms were mediocre at best and whilst we had one of the quieter rooms I wouldn’t have wanted to stay during the noisy summer months with roads and restaurants all around.Breakfast a bit of a bun fight and not as expected. Dinner mediocre at best . Didn’t find the staff overly helpful other than a few of the evening bar staff who were hit and miss on their service.Had a week in Sardinia using this as a base, Cagliari a complete smelly dump with little to see or do and Sardinia not what we had expected .. completely over hyped, expensive and lacking any charm.. even the famed beach were a let down with high charges for parking and bed hire. After two days we wish we were going home .. all in all a complete waste of money.

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• User:Janette B

  Trip type: Family

  First class from start to finish!

  19 Nov 2025

  We had an outstanding stay at Palazzo Doglio — truly first-class from start to finish. The staff were exceptional and couldn’t do enough for us. Cocktails were excellent, and the restaurants were very good with no issue accommodating changes to the menu. Breakfast was another highlight, with a wide choice of beautifully presented dishes.Reception organised a hire car for us, delivered directly to the hotel at a very reasonable rate. Parking nearby is only €10 per day, and the hotel is an easy walk from the city centre and main sights.This trip was for my daughter’s birthday, and the team went above and beyond by upgrading our room and decorating it with balloons — such a thoughtful touch.We also visited the spa (additional cost) and it was absolutely worth it — we enjoyed one of the best massages we’ve ever had. The gym is excellent and free to use.Overall, a wonderful experience. Highly recommend Palazzo Doglio for anyone visiting Cagliari. The entire staff are a real credit to the hotel.

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