Sorry, the arrogant attitude of the Concierge destroyed everything.
User:bongoblog
Trip type: Friends getaway
Truly lovely
24 Feb 2026
We were here for a couple of nights and as before it was lovely . This time I was given a lakeview room which was a nice surprise but they are the same as the normal rooms otherwise.The service is lovely and these days it is rare to be escorted to your room at checkin . Turn down service is also not a given these days unless in a suite, here it is for all rooms and even a secondary one later where towels were changed and chocolate put out.Breakfast was very good with a wide choice and freshly squeezed juice.We spent a lot of time in the spa on the Sunday and it was blissfully quiet, the pool is a perfect 32c and being able to go outside in the cool was fun .I will be back again !
User:cagirlga
Trip type: Couples
One of the best spas you’ll ever visit!
17 Jan 2026
We stayed at this gorgeous property and it was one of the most amazing stays of our lives. The breakfast buffet includes twelve different stations, the service and attentiveness from staff and the concierge was incredible, and the onsite pool/spa area, which is free to guests, is hands down the most amazing one I have ever visited. Worth the price of the stay by itself!! As has become our new tradition, instead of jumping straight into the festivities when we start a vacation, we took a spa day to start our time away - to relax, decompress, and get into the vacation mood. And I must say, this is by far one of the BEST spas I have ever been to! The Des Iles Spa, located inside the Grand Hotel Des Iles Borromees, includes three primary areas - the pool areas (indoors and out), the therapy/medical spa services, and the Oasis Spa - a separate area inside the pools with hot/cold therapies and rooms. The pools and Oasis Spa are open to anyone staying on the property, though reservations are required for Friday/Saturday afternoons. Inside the Oasis Spa there is a Hammam (warm steam room), a sequence of four scented mists/showers from cold to hot, Scottish Showers, which alternate hot and cold water, Turkish Bath (hot steam room), Snow Room, and Sauna (hot dry room). I also got a therapeutic massage, and the wellness relaxation area was also gorgeous. It was rainy and cold outside, and I could see snow on the mountaintops in the distance, which made it all the more cozy to be enjoying the warm water and beautiful facilities / grounds. Heaven!!! And a perfect way to begin a trip!
User:BACHbonny
Trip type: Family
Relaxed luxury in a beautiful setting.
27 Oct 2025
We stayed here for four nights and never felt the need to head off exploring every day. We were too relaxed! Rooms were so comfortable. Lovely beds and linens and the bathroom had a big jacuzzi bath. Each room had a large plastic basket complete with beach towels, flip flops and robes - ideal for trips to one of the pools or the beach in summer. We spent a lot of time in the indoor and outdoor pools and loved them. Lots of loungers are available to relax on both inside and outside, plus you can make herbal tea for yourself. Breakfast was delicious with lots of high-quality options available, and the service at dinner was like a ballet. We loved the small but atmospheric Hemmingway Bar in the lobby. Though the surroundings are very ornate, the staff manage to make it feel homely at the same time. A really lovely experience.
User:threekidmama
Trip type: Friends getaway
Elegant and ornate
13 Oct 2025
This is the most elegant hotel I have ever stayed at. There's history everywhere you look, with sculptures in nooks and paintings on all the walls. Our suite was full of velvet drapery and ornate fixtures, with a large balcony overlooking the beautiful lake, and a beautifully tiled bathroom. Dinner and breakfast in the hotel's stunning restaurant was excellent. The hotel was so lovely it's overwhelming!
Stresa, Stresa
About Grand Hotel Des Iles Borromees
User Rating & Reviews
13 Apr 2026
24 Feb 2026
0204 505 9777