On my arrival I found dirty socks under the bed, (not mine) scandalous, putting the room cleaning sign, on my return they were still there, under the bed, even under the other bed, on my arrival there were used tissues, and “cleaning” the room there were still... no comment.Uncomfortable beds and very thin pillows.
Originally submitted in Italian on www.tripadvisor.it. View originals.
User:emilee h
Trip type: Friends getaway
SKI TRIP FROM HELL!!!!!!
07 Feb 2023
DONT EVER STAY HERE!! I stayed here on a ski trip with my school, the skiing was excellent!!! HOWEVER the hotel was disgusting, the food was inedible and the staff were terribly rude. The hotel is years behind modern times, showers were cold and we had to wait hours to even get one. We had to live off bread rolls for a week!!! This hotel seriously neeeds a reality check!
Customer Care Garibaldi Hotels, Direttore generale at Hotel Fratazza, responded to this review
Dear guest, thank you for choosing our Hotel. We regreat to read your dissatisfaction about the services offered. An on-site comparison would certainly have allowed us to verify what you found and, where possible, propose a solution to make your stay more pleasant. We generally receive good feedback from guests who stay at our hotel, in line with similarly Hotels in the area. However, we thank you for your opinion which is always useful for us to improve.We hope to have you one more time as our guest in future.Best regardsCustomer CareGaribaldi Hotels
User:B2289WHstevenl
Trip type: Solo travel
Garbage policies
05 Mar 2020
Horrible policies!!!! This hotel is refusing to give me a refund amid the coronavirus outbreak in the region. Not only has the U.S. State Department restricted travel to the region, but airlines from the U.S. have stopped operating in the area. The people running this hotel are scam artists.
User:Ivan_Surina80
Trip type: Family
great
07 Aug 2016
great position (100m from cable car - for skiing in winter, or hiking in summer) and view, good value for money, excellent food, great hospitality, if we will be back in the area, we'll definitely stay again...
luciano l, Direttore at Hotel Fratazza, responded to this review
Grazie e alla prossima vacanza. Ciao
User:Dana B
Trip type: Couples
Great quality for a 2-star hotel
28 Feb 2016
Good quality/price ratio, comfy bed, smiling staff, generous parking, and an excellent position if you're skiing in Tognola (the hotel is only 300 m away from the lifts). Dinner was low quality, but then again we only paid around 30 euro for two people, so I guess at least it was fairly priced.
luciano l, Direttore at Hotel Fratazza, responded to this review
Grazie. Alla prossima vacanza