Alla Fava

Recent Reviews: 54

• User:Aurélie B

  Trip type:

  Horrible experience

  16 Aug 2025

  We arrived to the place, it was a self checking, the keys were supposed to be on the table, we saw nothing. As we knew the room number we went to the room, opened and realised a couple were already in our room and refused to leave as they were told by the hotel, that this were their room. After a very long time trying to reach them on the phone, they told us to go in another room, 20min away. We walked and arrived very exhausted with all our luggages, to the second hotel. There was an envelope on the table with someone else's name on it. The room was extremely small, there were no real window, no place to walk, only a bed. We booked a big room in the previous hotel and were very disappointed. We tried to ask for compensation as the location and the size of the room was not at all what we paid for - 0 answer. For this chaotic organisation and the lack of help, we cannot recommend this hotel to anyone.

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• User:Ma R

  Trip type: Friends getaway

  Horrible experience

  14 Aug 2025

  The whole experience with Alla Fava Hotel was horrible. Our room was already occupied by other people who refused to leave the room. After 30 min we reached somebody from the hotel and were told to go to another hotel which was 20 min away. So we walked with our luggage in the heat after having walked already 30 min to Alla Fava. The room was tiny, the envelope with the keys indicated somebody else‘s name - double booking seems to be normal in this hotel as well. We tried to reach the hotel afterwards and get some explanation / compensation - no reaction.

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• User:Céline M

  Trip type: Solo travel

  Absolutely not recommended!

  21 Jul 2025

  I arrived at 10 PM and had already provided my travel details to the accommodation in advance, but received no response. When I got there, the door was locked, self-check-in was not possible, and no one was reachable by phone. I was forced to find another hotel. Fortunately, the hotel across the street was able to help me. Due to the situation, my stay was cancelled and I received a full refund from Trip.com. Absolutely not recommended!

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• User:Nitin C

  Trip type: Family

  Very BAD

  21 Jul 2025

  What I liked:Unfortunately, I did not find anything to like about the service provided by Alla Feva Hotel. This was one of the worst experiences I’ve ever had. The service was extremely poor, and we encountered multiple issues throughout our stay. It was stressful and completely different from what we expected.What I didn’t like:I had booked the hotel nearly 15 days in advance and paid the full amount online. I even called and shared our check-in information two days prior to arrival. However, upon arrival, the experience turned out to be terrible.After reaching the hotel’s main door, I called the number posted outside. It was busy several times, and on the third attempt, someone from the support team finally answered. From that point on, they only communicated through WhatsApp — no further calls.They sent me a code to enter the building and access the reception area. I was instructed to collect keys for room number 9001. However, there was no key labeled 9001 at the unmanned reception counter. The keys available were numbered 101 through 120. I even searched both the first and second floors, but no room 9001 existed.After messaging them again, they asked me to wait. I waited for 15 minutes with no further response. When I called again, they finally admitted there was a mistake on their end and that no family room was available at the hotel. They told me they had arranged for a room at another hotel — 4 km away — and that I would have to go there on my own. This cost me an additional €28 for boat travel.At the new hotel, a lady informed me that no room was available there either and instead took us to another building where she said a family room was available. It turned out the room had no private bathroom — only a shared one — which was unacceptable since I had paid for a room with a private bathroom.I contacted Alla Feva Hotel staff again, but they refused to help. The same lady then said one room with a private bathroom was now available in the main hotel building. We moved again. Unfortunately, that room had no working air conditioning, no basic facilities, and no service whatsoever.To make matters worse, I met other guests at the hotel who shared similar bad experiences with the service.Conclusion:This stay was filled with confusion, poor communication, and unacceptable conditions. I strongly advise avoiding this hotel — even if the rates appear cheap. The stress and inconvenience are simply not worth it.

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• User:celeste f

  Trip type: Couples

  Do not book this hotel in summer…

  21 Jun 2025

  This hotel has a great location and would be classed as a budget hotel with small rooms and tired decor. Do not stay in this hotel in summer. The hotel lists air conditioning as an amenity - but our air-conditioner did not work. Two guests from different rooms told me their air-conditioners didn’t work either. Without air-conditioning in these small rooms it’s almost impossible to sleep in hot months. It was amusing that an AI generated review of this hotel mentioned being greeted by friendly staff. The management of this hotel is done remotely. Access is via a door code. Room keys are left on the desk for guests to access. I met a lovely cleaner and as far as I could work out only cleaning staff are actually present at the hotel. They work part time and organise the keys for guests. This means if you have a problem you need to text the remote staff. If you contact them out of business hours you receive an Out of Office reply. Today is Sunday - first thing this morning I sent a text notifying the hotel my air-conditioning was not working and requesting a room change. More than 12 hours later I still have not had a reply. I would advise people strongly not to book this hotel as with no permanent desk staff it is logistically very difficult to try and get problems resolved.

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