Backpackers House Venice - Hostel

Recent Reviews: 73

• User:CharliedTravels

  Trip type:

  Sexually harassed by staff - Management involved / or did not care

  21 Oct 2020

  Booked 3 nights but only stayed for one. On checking in, I was subjected to serious and incredibly inappropriate sexual harassment from the member of staff at the desk. They told me they were the owner, but I am unsure if this was true.This staff member made multiple unacceptable comments, including: Asking me to have sex with him. Asking me if I had a condom. Singing bizarre songs about sex. Asking to be my boyfriend. Other inappropriate comments about sex and intimacy.I felt extremely uncomfortable and unsafe after this encounter, but was exhausted at the time. As such I stayed one night after securing the door to the room. I then found alternative accommodation for the remainder of my time in Venice. I also received an inappropriate text message from the staff member in question, asking if I had checked out as he was planning to ‘visit my room’ for my birthday.I reported these actions to the hostel customer service email address, but they said they spoke to the staff member and he denied everything. saying he was just 'warning me' about other guests and 'singing Hindi songs'. This is absolutely not what happened and I told them as such. They also refused to refund me any money whatsoever. I may have been contacting the same staff member who harassed me; I do not know.Avoid at all costs, especially if you are a woman travelling alone!

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• User:Shannon C

  Trip type: Couples

  Affordable

  06 Jan 2019

  This was an affordable location in a good position near some amazing restaurants. The room was clean but very basic. If possible I recommend getting an en-suite as there was a lot of people trying to share the toilet and shower which was in the one room. It’s about ten minutes walk from where the bus drops you off. There is wifi but it only just reached our room if you physically sat with the chair against the door

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• User:Ileana F

  Trip type: Friends getaway

  Bed bug infested

  24 Dec 2018

  We were a group of 9 who stayed in Backpackers House Venice for two nights: December 8 and 9. We'd like to complain about the cleanliness and service. The place is run down and it has bed bugs in every room. We talked to the owner and manager and both gave us the run around at first. The owner then admitted it was too expensive to get rid of bed bugs and he couldn't afford to stop business when he's continually booked because it's in a good location. The 9 of us left there with bites all over our bodies and faces and had to take the necessary steps at home to assure we wouldn't infest our own homes. We have pictures date and time stamped of the bed bugs in our rooms. Secondly, we were initially overcharged for a tenth person. We told the owner this was a mistake, he acted as though the language barrier was too much to really understand that we were asking not only for a refund of what was overcharged but also of the rooms due to the bed bugs. We know that every room in that place has bed bugs because we were 9 who stayed in 5 different rooms in those two nights as he changed us around guaranteeing that there wouldn't be any in the next. Also we met some guests who had also complained about bugs in their beds. Terrible experience overall. Not to mention, the rooms that look out onto the street are very noisy at night due to party-goers.

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• User:714nguyenh

  Trip type: Solo travel

  Good location but could have been more

  17 Jul 2018

  The hostel has a good connection with great staff and the wifi works well. However, there was no safe lockers in the room and I was a bit concerned leaving my laptop in the room. The room is also quite close to the bars and nightclubs, which were nice. During night times, it can get quite loud actually due to the people walking to the club and shouting loud.

• User:Keyla C

  Trip type: Family

  Really good room

  13 Jul 2018

  The place is really good. Clean, organized, and good customer service. There is a square in the corner with really good restaurants and places open till late. In the morning there is a cafe to have breakfast in the corner as well.