Baglioni Hotel Luna

Name: Baglioni Hotel Luna
Address: San Marco, 1243, Venice (and vicinity), italy
Telephone: +44-204-505-9777
Rating: 4.6

Venezia, Venice (and vicinity), Italy

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About Baglioni Hotel Luna

location

This elegant luxury hotel is ideally situated close to St. Mark's Square and the Lagoon, near the city centre. Scores of restaurants, lively bars, shops and boutiques as well as public transport are all in the hotel's immediate vicinity. It takes approximately 30 minutes to reach the airport from the hotel with a waterbus.

facility

The hotel has 22 junior suites, 15 suites, 5 single rooms and 67 double rooms, which are located on 5 storeys and are reachable by lift. Check-in and check-out are possible at any time at the 24-hour reception desk. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A fireplace creates a cosy atmosphere. Additional facilities include a TV room. Further services and facilities include a babysitting service, a childcare service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units offer a partial sea view. All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a spa, a steam bath and massage treatments. Evening entertainment includes live music.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Baglioni Hotel Luna

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
Sport/Entertainment
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Shopping opportunities

10 m

Restaurants

30 m

Public Transport

40 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1684

Very Good

391

Average

137

Poor

Terrible

Recent Reviews: 2310

User:NikolaGuy
Trip type: Couples
Good location…
10 Oct 2026
Arrived to the hotel by private boat… great first impressions and initial warm welcome by front desk staff.Escorted to our Deluxe Suite we were pleasantly surprised by the large size of the room.Our first service disappointment came as soon as we checked our bed for the 2 x firm pillows were specially requested on our booking… fail! So we had to request these again and wait (highly annoying after arriving after a 30 hour journey).Next service issue came during breakfast in the grand ballroom… what a magnificent setting for breakfast…. Sadly let down by unfriendly and untrained staff.On both days, we ordered a simple request of soft poached eggs with no bread / toast and no hollandaise sauce… on both days the egg order came to the table wrong. The only positive service we experienced during our stay was at the hotel bar… make sure you ask for Rocco… what a wonderful young man! He goes above and beyond to make guests feel welcome and makes a wonderful Venetian Spritz! Thank you Rocco.If you do choose to stay here, lower your expectations… the rooms are quaint but not without fault… very low lighting (except in the bathrooms)… the light switches are all confused… TV does not work… WiFi is shocking.But this hotel does offer a great location! Tito Di Benedetto, General Manager at Baglioni Hotel Luna, responded to this review Dear Guest,Thank you very much to have chosen Baglioni Hotel Luna Venice for your recent stay and for finding the time to leave your comment about your stay.I am very disappointed to read you have not been satisfied about your experience with us, your comments wll be certainly shared with our head of departments to avoid any other similar situation in the future, thank you for your understanding.We remain at your complete disposal and looking forward to welcome you back soon in our hotelSincerelyTito Di BenedettoGeneral ManagerBaglioni Hotel Luna Venice
User:GeraldS834
Trip type: Couples
Really disappointing
05 Oct 2026
Our stay at this prestigious Leading Hotel of the World was disappointing. The hotel is in a superb position just a few steps from St Mark’s Square. Check in was quick, efficient and very welcoming. Having booked a Deluxe Double Room, we were escorted in the elevator to Floor 2A from where we journeyed along the length of the property and in stages, down 22 steps and round the corner to room 162. On the way we protested that at over 70 and with various ailments (I am registered disabled due to back problems) we would prefer a room with fewer stairs but the porter told us firmly that the hotel was full. Although this room possessed all the trappings of a fine double room, it faced onto a back lane, the windows were covered by beige coloured net curtains full of holes and the room was dark and gloomy with no endearing features. The bathroom was fine. Most of the TV channels weren’t tuned and we received a message saying satellite not connected - so we couldn’t even watch the news. The room wifi was extremely slow. Bearing in mind the high cost of this premium hotel, we were really disappointed in the room we were given. The hotel bar, opposite the main reception, was a lovely area and we enjoyed spending time there. The hotel has some breath taking public rooms although many of the upholstered sofas were roped off to prevent their use. Breakfast was served in a breathtaking room with painted ceiling and ornate paintings although the chairs and tables were modern and did not seem to fit in. It was disappointing that it was a 15 minute wait for delivery of our hot drinks which we like to have with rather than after our food. When my wife asked the manager about the delay she was admonished as being impatient and told that they were very busy. The same manager later apologised and we subsequently received an email apologising as well! But the point is that the hotel should appoint and train enough staff and only book in the number of guests they can cope with. The breakfast buffet was excellent with plenty of choice and nice fresh items but they also ran out of certain food items such as croissants. My hard boiled egg had a grey yolk, the shell fragmented into tiny pieces and it was unappealing to eat - I wondered if it had been correctly prepared. Overall, this hotel failed to hit the mark and we would choose to stay elsewhere in future. Tito Di Benedetto, General Manager at Baglioni Hotel Luna, responded to this review Dear Guest,Thank you very much to have chosen Baglioni Hotel Luna Venice for your recent stay and for finding the time to leave your comment about your stay.I am very disappointed to read you have not been satisfied about your experience despite you have been spoken by all of us , my apologies if we have not reached your expectations and hope to have the possibility to welcome you once again in Venice to make it right for you.We remain at your complete disposal SincerelyTito Di BenedettoGeneral ManagerBaglioni Hotel Luna Venice
User:bbg2000
Trip type: Couples
Nice hotel, but...
31 Aug 2026
My wife and stayed at the Hotel Baglioni Luna during our 3-day Venice Stay Nov 7-10. Hotel has a great location near St. Mark’s Square and high-end shopping. Staff was pleasant, but very matter of fact at check in. (No real warm fuzzies). Service was very attentive. We had a deluxe room (no Canal view) and it was roomy and very Venetian. Bed was very comfortable. We had turn down service nightly. Bathroom was gorgeous with good water pressure. Breakfast buffet had a nice selection. Most staff were cheery in the morning except for a few who maybe hadn’t their morning coffee yet. Overall, a positive experience. A bit of a pain to get to via vaporetto as they were very crowded. Luckily, we travel light, but if you have a lot of or big luggage, sport a private way to get to the hotel. We did do a private water taxi to the airport which was over the top. I would do that instead of a Gondola ride as the Gondola’s have gotten very pricey and the time shorter. Thoroughly enjoyed the trip over to the airport though. Would highly recommend Baglioni. Staff just needs to be a little warmer. Otherwise service was great. Tito Di Benedetto, General Manager at Baglioni Hotel Luna, responded to this review Dear Guest,thank you very much to have chosen Baglioni Hotel Luna Venice for your recent stay and for this wonderful comment I will certainly share with pleasure with our team.We are really glad you enjoyed the time spent with us and looking forward to welcome you back soon in our hotel.SincerelyTito Di BenedettoGeneral ManagerBaglioni Hotel Luna Venice
User:winechick
Trip type: Family
Not 5 star
16 Aug 2026
I think back in it's day it must have been great, but it is outdated and smells like mold. We spent 3 nights in a junior suite with a beautiful view, but that was all that was beautiful about it. The AC did not work well and at one point the power was flickering. We heard a bang and everything went off, but then came back. There was no welcome bottle of wine as indicated on the website. The bathroom was moldy and the breakfast was meh. If I had to do it again I would book elsewhere. I will say the location was great though. Tito Di Benedetto, General Manager at Baglioni Hotel Luna, responded to this review Dear Guest,Thank you very much to have chosen Baglioni Hotel Luna Venice for your recent stay and for finding the time to leave your comment.I am very disappointed to read you have not been satisfied about our room condition's experience, my apologies about it, I will certainly report your pertinent comment to our chief engeenering in order to avoid any other similar situation in the future.We remain at your complete disposal and looking forward to welcome you back soon in our hotel to make it right for you, please do not hesitate to contact me directly.SincerelyTito Di BenedettoGeneral ManagerBaglioni Hotel Luna Venice
User:Neil K
Trip type: Solo travel
Great experience!
13 Aug 2026
This hotel is in a great location about 1.5 blocks from San Marco Square. Hotel staff are extremely friendly and rooms are nice. Tito Di Benedetto, General Manager at Baglioni Hotel Luna, responded to this review Dear Guest,thank you very much to have chosen Baglioni Hotel Luna Venice for your recent stay and for this wonderful comment I will certainly share with pleasure with our team.We are really glad you enjoyed the time spent with us and looking forward to welcome you back soon in our hotel.SincerelyTito Di BenedettoGeneral ManagerBaglioni Hotel Luna Venice