Hotel Aquarius

Recent Reviews: 264

• User:Michael M

  Trip type: Family

  Nice but.......

  18 Sept 2026

  The hotel itself is very clean and modern. It is conveniently located in Venice (about a 15 min walk with luggage from the train station, or a quick water bus ride and then a 5 min walk). It faces a pleasant piazza where locals gather, and there is a grocery store across the way to purchase things you might need. Breakfast was very good. The issue that we had was that the cleaning lady threw out a bag that we had which contained some food/snacks that we had purchased as well as some containers that we used for medicine, etc. She probably saw the empty water bottle and decided that the whole bag was trash and instead of looking to be sure, she just threw it all out. Not a major issue (if our medicines were in there it would have been an issue), but it left a bad taste in our mouth and left a cloud over our entire stay.

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• User:MikiTours

  Trip type: Family

  Very disappointing experience with management — particularly Fabio Suman

  03 Sept 2026

  I want to distinguish between the hotel staff and management. Carlotta was particularly pleasant and helpful, as were the other staff members I interacted with in the reception area and at breakfast. Unfortunately, my experience with Front Desk Manager Fabio Suman was very different.I had originally booked two nights at Hotel Aquarius Venice through Choice Hotels using Choice Privileges points. During our stay, Venice was experiencing an extreme heat wave, with temperatures around 40°C (104°F), while the municipality also shut down electricity in the area for several hours. We were traveling with our two children, making the situation particularly difficult.I spoke directly with Fabio about the circumstances, and Fabio agreed to cancel the second night as the hotel’s resolution to the situation. I accepted that agreement in good faith. He also waived the room upgrade fee.There was no ambiguity from my perspective: the second night was being cancelled. Fabio never told me that the night would remain active or that I would still be responsible for it.He then directed me to contact Choice Rewards regarding the points associated with the cancelled night, explaining that he did not control the points credit and that I would need to work directly with Choice. I followed his instructions and contacted Choice.I later discovered that the hotel had submitted the second-night charge/invoice to Choice and that the points had not been returned.Even more disappointing, after Choice Customer Relations became involved and I copied Choice on my correspondence, Fabio stopped responding to me.I have now spent approximately a month trying to resolve something that should have been straightforward.This is not about the value of one hotel night or the points. It is about trust, accountability, and the way a Choice Hotels property handles an agreement made directly with a guest.When a hotel front desk manager agrees to cancel a night and then directs the guest to Choice regarding the loyalty points associated with that cancellation, the guest should be able to rely on that representation. If the hotel subsequently takes a different position, there should at minimum be clear and transparent communication with the guest.I am a frequent business traveler and an experienced hotel loyalty-program member, and I have dealt with many hotels and customer-service situations over the years. I have rarely encountered an experience like this.What also concerns me is that, after my experience, I reviewed recent guest reviews for Hotel Aquarius Venice and noticed other guests raising concerns about management’s interactions and handling of disagreements. I understand that individual reviews represent individual experiences, and I am not suggesting that every guest has had a negative experience. In fact, my experience with most of the hotel staff was positive.However, when similar concerns appear in multiple guest experiences, I believe they are worth bringing to the attention of Choice Hotels.My concern is specifically with the management and customer-relations approach demonstrated by Fabio Suman in my case.Choice Hotels has been provided with the correspondence documenting what occurred. I hope Choice will review this matter not simply as a loyalty-points dispute, but as a question of trust, accountability, and the standards expected from management at a Choice Hotels property.Operational problems such as extreme heat and power outages can happen.How management treats a guest when those problems occur is a choice. Unfortunately, my experience with Fabio Suman fell well short of what I would expect from a Choice Hotels property.

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• User:David D

  Trip type: Couples

  Paula is the very best at the front desk !!

  01 Sept 2026

  Paula at the front desk is amazing !!From the moment we stepped on to property of Hotel Aquarius to the moment we left - absolute perfection.Paulo was very polite, kind, and accommodating !! She was nice enough to store our luggage until the room was ready. Paulo also recommended 2 restaurants - il Zucca for lunch and il Refolo for dinner. Both restaurants were absolutely excellent !!The room at Hotel Aquarius was clean, modern, and beautiful. The entire property was outstanding as well as the complimentary full breakfast.Hotel Aquarius is also centrally located - 10 minutes from the train station. It has a grocery store steps from the hotel, and is surrounded by over 6 outdoor seating restaurants in the piazza.What more can I say - Hotel Aquarius is the most elegant hotel in all of Venice !! Very happy with our stay !!Grazie, Dave

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• User:JohnCanoe2u

  Trip type: Family

  Wonderful place

  18 Aug 2026

  Very interesting hotel! Very friendly and helpful staff. Great location for us. Excellent breakfast! Fresh! Somebody cooked and baked the food at the hotel . It was not made in a factory a month ago. You can have breakfast there if you are not a guest for 15e.

• User:dofrith

  Trip type: Family

  Wonderful hotel in a perfect location

  28 Jul 2026

  Fantastic location to explore the city, very spacious apartment. Extremely friendly and helpful staff. Will be returning