Hotel Canal

Recent Reviews: 1790

• User:Anne M

  Trip type: Couples

  Reservation cancelled without reason

  18 Sept 2026

  We arrived at the hotel and were told that our reservation had been canceled. They gave no reason and weren’t at all helpful. It was not nice being in middle of Venice, with luggage on hot Saturday morning with no idea where to go. Had to book a very expensive room instead. So stay away from this hotel and also hotels.com.

• User:Frank J

  Trip type: Couples

  Cancels reservations due to overbooking

  18 Sept 2026

  We reserved and paid one night about 6 m beforehand, to stay there after a cruise. The hotel canceled our reservation few days before the check-in date. We did not believe the email, since there were con emails like that. We went to the hotel and they confirmed that our reservation was canceled and the hotel is full. No reason was given. Since it was Saturday, all Venice hotels were full or very expensive. We ended up paying about $150 more for a similar level hotel as the original reservation. This explains what their reasoning was. Since they were full and people were willing to pay double prices, they canceled our reservation.

  Read more

• User:Stella A

  Trip type: Couples

  No Air Conditioner working in the room

  06 Aug 2026

  We stay in hotel Canal Venus in the beginning of August 2026. The location of the hotel is good but we had to pay for the laggage to move it thru the steps on the bridge because the hotel located on the other site of the water canal. The first thing we saw in the room - was two fans. Ac in the room not worked and it was very hot in the room and not possible to sleep Outside was over 95f. The hotel has no elevator and we have to take the laggage upstairs. Hotel was clean. The shower was very small and the water pressure was very bad. The breakfast was in other building and was nothing to eat there. The workers at the front desk was sleeping when we left the hotel and any strangers can come in and out. I am not recommending this hotel. It was my worst experience

  Read more

• User:Shel C

  Trip type: Couples

  Perfect place to stay

  11 Jul 2026

  So normally I don’t read reviews but curiosity got the better of me rod me just before we flew . My initial thoughts were oh dear what have I booked as there were a few reviews that weren’t very good at all, On arriving we did walk past the hotel -google took us to another -hotel canal grande So we had a little walk about 5 mins back on ourselves and arrived at the right hotel. Location: the perfect location right on the grand canal as stated and next to the coach and bus park - as you get off the bus/coach walk over the first small bridge (not the newer big one) and then onto the next one just as the canal bends and it you’ll spot the small canopy with the hotel name on ( I have posted. A picture ) this location is absolutely perfect especially with luggage and I have to say it doesn’t matter where in Venice you stay you will have to walk! The location is also great for the train station and the water bus stops are directly across the canal. Checking in /reception lovely little reception area , staff were very polite and once checked in we were walked out and around the side of the hotel to another entrance.Entrance- On walking in it is very dated and had the tables situated for breakfast, there is another small room where you can also go for breakfast- unfortunately I can not comment on the food, although we paid for bed and breakfast , we ate out due to having lazy starts and long days out. But it smelt great ???? Rooms - again I was very worried after what I read, but we stayed in room 105 and on entering it is again very dated but it is an authentic old Italian hotel. First check of the bed which I always do, it was very comfy, clean and nicely made, only downside is there is not enough pillows ( but I also didn’t ask for any more) there is a wardrobe and chest of draws and a cupboard which had the fridge inside , tv plus two fans as well as the air con ( which by god was needed) The bathroom was clean and tidy , all white My only gripe would be the shower curtain has seen better days , but we didn’t pull it over we left it pulled to one side. Staff: staff were very approachable and answered any thing we needed, we were able to keep our luggage in the hotel reception on our last day ( it doesn’t get locked away, it’s round the side so take valuables with you just in case, we had no issues) We stayed 5-9th July and would definitely stay again, overall the hotel is dated but on booking it said exactly that. If you want modern then choose somewhere else. You don’t for what you get and as long as I have a clean and tidy room with a decent bed I’m not going to loan, we only slept in there as we were out all day /evening Venice had you walking or getting the water bus so I think it doesn’t matter where abouts you stay but like I said for location close to coach/train it’s absolutely perfect. The only reason I can’t give 10/10 is due to the shower curtain so I’m dropping to 8/10 . This is something that is easily fixed and could be changed regularly at the sign of wear and tear. Thanks guys for pleasant and enjoyable stay .

  Read more

• User:Chee Siong W

  Trip type: Family

  Our opinions

  11 Jul 2026

  The staff were wonderful and very helpful with everything! There was a mattress under the bed which had some dirty stains and we asked for a clean mattress but had to assemble it by ourselves. The water was cold for quite a while before turning hot. Despite the living conditions (which I assume is the same for all hotels in hotel), we had an enjoyable stay and the staff were extremely friendly.

  Read more